Interhill Place, No. 1A, Jalan Mathies, Kuching, Sarawak
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It is easy to walk down to the waterfront and back.
Good if you can provide more information on eateries, places of interest, shops, etc on the map you provided.
Its too few, brief and not accurate enough.
AH CHOO
Stayed 2 nights in Mar 2024
Response from Pullman Kuching on Mar 6, 2024
Dear AH CHOO, Thank you for taking the time to review your stay with us. Your feedback is duly noted, and will be shared with the team for further review. In the meantime, do approach our Concierge for more information. Thank you. Warm regards,Pullman Kuching
Dear JUNYA, We are thrilled to learn that you had an enjoyable stay with us. Thank you for the kind words as it serve as an encouragement to the team to strive better. We look forward to welcoming you again in the near future. Thank you. Warm regards,Pullman Kuching
Dear Raffles Kean Yee,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
6/10 Okay
Wei Di
Traveled with partner
Feb 7, 2024
Liked: Staff & service
Overall stay was good. Found some old blood stains on the sheets.
Wei Di
Stayed 3 nights in Feb 2024
Response from Pullman Kuching on Feb 21, 2024
Dear Wei Di,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
Verified traveler
Traveled with family
Dec 24, 2023
Liked: Room comfort
A great hotel but not with good services
The hotel rooms were not clean with lots of thick dust. Lots of things are missing like small towel, lotion. The kettle and ac control is broken upon checking in. The room wasnt cleaned properly for the subsequent days. Glass was not washed, floor wasnt mopped, towel wasnt given. The conceige service was great. Parking fee was also not explained clearly which created lots of confusion
Verified traveler
Stayed 5 nights in Dec 2023
Response from Pullman Kuching on Jan 7, 2024
Dear Valued Guest,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
Nice and clean facility. Many eating options around the vicinity.
Guan Hoe Donald
Stayed 3 nights in Dec 2023
Response from Pullman Kuching on Jan 7, 2024
Dear Guan Hoe Donald,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Eugene,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Ching,Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you.Warm regards,Pullman Kuching
City centre, convenient walking distances to places of interests.
Leong Sim
Stayed 5 nights in Nov 2023
Response from Pullman Kuching on Dec 13, 2023
Dear Leong Sim,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
10/10 Excellent
Kanyapat
Dec 8, 2023
Kanyapat
Stayed 1 night in Dec 2023
Response from Pullman Kuching on Dec 13, 2023
Dear Kanyapat,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Good stay at a good location. Only complaint is the smoking stench in the main lobby. They should be more stricter with smokers snoking in a designated area further away so tge ventilation doesnt blow into the lobby.
Verified traveler
Stayed 2 nights in Nov 2023
Response from Pullman Kuching on Dec 13, 2023
Dear Valued Guest,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
Dear JUNYA,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Staff were pleasant and helpful but property’s wear and tear, especially mold and broken fixtures, need serious attention.
Han Peng
Stayed 3 nights in Nov 2023
Response from Pullman Kuching on Dec 4, 2023
Dear Han Peng,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
The bfast is great. Near to foodcourt. And toilet is big for deluxe room
Khairiana
Stayed 2 nights in Oct 2023
Response from Pullman Kuching on Dec 4, 2023
Dear Khairiana,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
King Hong
Oct 30, 2023
Liked: Cleanliness, staff & service
King Hong
Stayed 1 night in Oct 2023
Response from Pullman Kuching on Nov 4, 2023
Dear King Hong,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
4/10 Poor
Ada, San Leandro
Oct 22, 2023
Liked: Staff & service
Disliked: Cleanliness
Stain on bedding. Horrible!
Ada
Stayed 2 nights in Oct 2023
Response from Pullman Kuching on Nov 4, 2023
Dear Ada,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
Dear Prabakar,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Esther,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
Hotel room overseeing the Sarawak River. Splendid view. Very clean roon.
Iz
Stayed 3 nights in Sep 2023
Response from Pullman Kuching on Oct 5, 2023
Dear Iz,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
6/10 Okay
Wee Jung
Sep 28, 2023
Liked: Staff & service
Wee Jung
Stayed 4 nights in Sep 2023
Response from Pullman Kuching on Sep 29, 2023
Dear Wee Jung,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
6/10 Okay
Yih Wey, Port Dickson
Sep 25, 2023
Liked: Cleanliness, staff & service, amenities
Air-conditioning is not that well.
No exemptions for parking at the basement/no onsite parking
Yih Wey
Stayed 3 nights in Sep 2023
Response from Pullman Kuching on Sep 29, 2023
Dear Yih Wey,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
6/10 Okay
Kwet
Sep 13, 2023
Liked: Staff & service
Hotel room need a good maintenance, ac in the room is not cooling.
Two bottles of water in room every day, that very nice.
Kwet
Stayed 1 night in Sep 2023
Response from Pullman Kuching on Sep 22, 2023
Dear Kwet,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
I love the location of this hotel as it is very convinient.
John
Stayed 2 nights in Sep 2023
Response from Pullman Kuching on Sep 22, 2023
Dear John,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
6/10 Okay
Robert Yang, Singapore
Sep 10, 2023
Liked: Cleanliness
Disliked: Staff & service
Asked for extra bed 4x before they brought it.
Robert Yang
Stayed 1 night in Sep 2023
Response from Pullman Kuching on Sep 22, 2023
Dear Robert Yang,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Mohd Shafiq,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Nice 4-Star Hotel to stay. Rooms are clean, functional and comfortable. I had a nice 4 days stay here and would recommend this Pullman Hotel.
Lau How
Stayed 3 nights in Aug 2023
Response from Pullman Kuching on Aug 23, 2023
Dear Lau How,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Helpful n friendly reception staff. Very happy with our stay, will come again.
Pauline
Stayed 8 nights in Jul 2023
Response from Pullman Kuching on Aug 15, 2023
Dear Pauline,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Great place to be with lots of restaurants and shopping available and walkable
Eugene
Stayed 1 night in Jul 2023
Response from Pullman Kuching on Aug 15, 2023
Dear Eugene,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
Andrew
Traveled with family
Aug 2, 2023
Liked: Cleanliness, room comfort
Andrew
Stayed 4 nights in Jul 2023
Response from Pullman Kuching on Aug 15, 2023
Dear Andrew,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Salehkamal, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
Robin
Jun 28, 2023
Liked: Cleanliness, staff & service
Robin
Stayed 3 nights in Jun 2023
Response from Pullman Kuching on Jul 3, 2023
Dear Robin,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
This hotel is really run down. I can’t wait for the Sheraton to open. It’s a shame as the staff are really nice
The breakfast is the same everyday! I stay for 3 nights and it’s always nasi lemak and same noodle station!
The carpets to the rooms are filthy. I don’t think it’s vacuum. I was sneezing most days I stayed here
Upon checking in I saw a long strand of hair in the bathroom. The furniture looks tired, there are no charging points next to the bed.
Kim Pooi
Stayed 4 nights in Jun 2023
Response from Pullman Kuching on Jul 3, 2023
Dear Kim Pooi,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
The staff is friendly and efficient except due to the refurnish. Tv programme should have more channel beside aircon shld change . And the lighting too.
Plug for the bedside should have more .
Lovely staff help me so much in my stay.
Katherine
Stayed 3 nights in Jun 2023
Response from Pullman Kuching on Jul 3, 2023
Dear Katherine,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and our team were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
6/10 Okay
Hock Cheow
Jun 9, 2023
Not much activities.
Hock Cheow
Stayed 2 nights in Jun 2023
Response from Pullman Kuching on Jun 17, 2023
Dear Hock Cheow,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
Dear SWEE LAI,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
Flavia
May 14, 2023
Liked: Cleanliness, staff & service
Excellent location
Flavia
Stayed 6 nights in May 2023
Response from Pullman Kuching on May 16, 2023
Dear Flavia,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear William,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Conveniently located quality hotel, with good dining options onsite and close by.
Murray
Stayed 2 nights in Apr 2023
Response from Pullman Kuching on May 11, 2023
Dear Murray,Thank you so much for your positive review! We're glad you enjoyed your stay with us and that we were able to provide you with a great experience. We appreciate your kind words and hope to see you again soon!Warm regards,Pullman Kuching
4/10 Poor
Barry
Apr 28, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Problems in room with plumbing and Luke warm water. Safe did not work
Hot buffet food in restaurant at breakfast and dinner was cold. An ala carte meal was served with over 10 minutes between the first and second persons meal arriving
Barry
Stayed 5 nights in Apr 2023
Response from Pullman Kuching on May 2, 2023
Dear Barry,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching
Lovely hotel with exceptional service from all staff. This hotel is well placed with easy access to the waterfront and other points of interest.
Murray
Stayed 5 nights in Apr 2023
Response from Pullman Kuching on Apr 25, 2023
Dear Murray,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Pallavi,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
near to everything I need even from repairing my shoes. The staff was most helpful
Esau John
Stayed 3 nights in Apr 2023
Response from Pullman Kuching on Apr 14, 2023
Dear Esau John,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Good fitness centre and staff were extremely helpful and freindly.
Jeetinder
Stayed 7 nights in Mar 2023
Response from Pullman Kuching on Apr 14, 2023
Dear Jeetinder,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Dear Jane Yoke Ying,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
Ang
Traveled with group
Apr 3, 2023
Liked: Cleanliness, staff & service
Staying experience was good but lack of surrounding amenities such as shopping mall.
Ang
Stayed 3 nights in Mar 2023
Response from Pullman Kuching on Apr 14, 2023
Dear Ang,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
Room was spacious and clean. Friendly service. Convenient and within walking distance from Waterfront.
Lim Hwee
Stayed 3 nights in Mar 2023
Response from Pullman Kuching on Apr 14, 2023
Dear Lim Hwee,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
10/10 Excellent
Boon Hee
Mar 24, 2023
Boon Hee
Stayed 1 night in Mar 2023
Response from Pullman Kuching on Apr 14, 2023
Dear Boon Hee,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching
8/10 Good
Kim Seong
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Mar 18, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Pls upgrade your hotel into worldwide standard. It is not within expectation on the hotel facilities with 'Pullman' rating.
Kim Seong
Response from Pullman Kuching on Apr 10, 2023
Dear Kim Seong,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching