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Reviews of Vienna House by Wyndham Sonne Rostock

Vienna House by Wyndham Sonne Rostock
Neuer Markt 2, Rostock, MV

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 899 reviews" "
Rating 8 - Good. 353 out of 899 reviews" "
Rating 6 - Okay. 100 out of 899 reviews" "
Rating 4 - Poor. 30 out of 899 reviews" "
Rating 2 - Terrible. 8 out of 899 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, terrific bath, and wonderful bed. Views were incredible. Extraordinarily convenient. Hotel staff knowledgeable and very very helpful. Only quibble was spotty internet on one day. A in Rostock.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow - what a great couple of days
The very best thing about the hotel is the location. Just inside the city gate, close to the old city and many many cafes and restaurants. Convenient to the street car lines and the train station. The hotel itself is lovely - comfortable, well appointed and quiet. We loved out time at the hotel and in the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful loication
Stayed 2 nights in Jul 2023

8/10 Good

Line

Stayed 1 night in Jun 2023
Response from VH by WH on Jun 15, 2023
Liebe Line,vielen Dank für Deine tolle Bewertung über die wir uns sehr gefreut haben.Wir wünschen Dir eine schöne und vor allem sonnige Sommerzeit und hoffen, dass wir uns ganz bald in Rostock wieder sehen.Viele GrüßeVienna House by Wyndham Sonne Rostock

8/10 Good

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from VH by WH on May 23, 2023
Lieber Jaroslaw,vielen Dank für Deine tolle Bewertung über diewir uns sehr gefreut haben. Wir hoffen, dass wir uns ganz bald wieder sehen und wünschen Dir bisdahin eine sonnige Zeit.Viele GrüßeVienna House by Wyndham Sonne Rostock

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in city centre, lovely staff, big room, clean and comfortable.
Stayed 5 nights in Apr 2023
Response from VH by WH on May 23, 2023
Dear Jacqueline,thank you very much for your review.We hope we see us again as soon as possible.Best regardsVienna House by Wyndham Sonne Rostock

10/10 Excellent

Grahame

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Anja Schmidt on Aug 17, 2020
Dear Grahame, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Juliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onenight stay
One night stay. Big/clean rooms. Very accommodating and friendly staff.
Stayed 1 night in Jul 2020
Response from Anja Schmidt on Aug 11, 2020
Dear Juliana, thank your for your good Review. Best regards

8/10 Good

Ernst

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Anja Schmidt on Feb 26, 2020
Lieber Ernst, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bar at hotel
Amazing
Stayed 2 nights in Oct 2019
Response from Sonja Höppner on Nov 21, 2019
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Falls Sie Fragen oder Anmerkungen zu Ihrem Aufenthalt in unserem Hause haben stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen von der Ostseeküste Steigenberger Hotel Sonne Sonja Höppner Guest Relations

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was excellent, and the morning breakfast is one of the best ever.
Stayed 1 night in Oct 2019
Response from Sonja Höppner on Nov 1, 2019
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Falls Sie Fragen oder Anmerkungen zu Ihrem Aufenthalt in unserem Hause haben stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen von der Ostseeküste Steigenberger Hotel Sonne Sonja Höppner Guest Relations

10/10 Excellent

Alan, Malloorca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fully modern hotel in the old town. Well worth its star rating. Underground parking was a bonus, even at 15 euros a day.
Stayed 1 night in Sep 2019
Response from Sonja Höppner on Oct 31, 2019
Lieber Alan, wir danken Ihnen für Ihre Bewertung und freuen uns, dass wir wieder Ihr Gastgeber in Rostock sein durften. Gerne möchten wir auch auf Ihre Anmerkungen eingehen, denn wir wissen die Mühe Ihres konstruktiven Feedbacks sehr zu schätzen. Es tut mir sehr leid, dass unser Housekeeping bei der Vorbereitung des Zimmers in puncto Sorgfalt und Gewissenhaftigkeit eine nur unzureichende Qualität zeigte. Diese unannehmbare Serviceleistung werden wir mit dem entsprechenden Personal kritisch diskutieren, so dass ein derartiges Fehlverhalten nicht ohne Konsequenzen bleibt. Wir danken Ihnen für Ihre konstruktive Kritik, die uns hilft, eine stetige Verbesserung in allen Bereichen unseres Hotels zu erzielen. Falls Sie Fragen oder Anmerkungen zu Ihrem Aufenthalt in unserem Hause haben stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen von der Ostseeküste Sonja Höppner Guest Relations

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. New nice furniture. “Welcome” bottle of water is not for free, but 5,90€. "Free toiletries" in the bathroom means nothing but shower gel. No bathrobes and slippers. These are of course not a big issue, but it is something one would expect in 4+ hotel.
Stayed 2 nights in Aug 2019
Response from Sonja Höppner on Aug 30, 2019
Dear Guest, first of all I would like to tell you it was also a pleasure for us to welcome you at the Steigenberger Hotel Sonne. We are honored to see how satisfied you are by reading your impressions. Of course, we will transmit them to our teams. If you feel like visiting Rostock again, please do not hesitate to contact us directly so that we can organize a pleasent stay for you. Looking forward to seeing you again Steigenberger Hotel Sonne

8/10 Good

ILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent hotel in the center of Rostock. Parking garage is convenient, but a bit pricey at 17 euro
Stayed 1 night in Jun 2019
Response from Anja Schmidt on Jul 3, 2019
Dear Ilia, thank you for your good review. Greetings from Rostock.

10/10 Excellent

Anahi, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Stayed 1 night in Aug 2018
Response from Anja Schmidt on Aug 7, 2018
Dear Anahi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anja Schmidt Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Provided everything I needed in a great environment; very "livable" and great location
Stayed 1 night in Jun 2018
Response from Sonja Höppner on Jul 13, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Steigenberger Hotel Sonne Sonja Höppner Guest Relations

10/10 Excellent

H, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break before our trip to Denmark for Hockey Championship. We were so happy. Hotel has great restaurant in the neighbourghood and it was a really pleasant stay.
Stayed 1 night in May 2018
Response from Sonja Höppner on Jun 25, 2018
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Steigenberger Hotel Sonne Sonja Höppner Guest Relations

8/10 Good

F Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check if breakfast included TWO times.
Check-in man said our breakfast was included, but we were charged E38, sadly.

10/10 Excellent

Alij, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for old town
We booked a one night stay to break our journey, on the way to Rugen Island. Lovely hotel. Nice big spacious room and bathroom. The beds were very comfortable and everything nice and clean. Our room was at the front and because we had to open the windows (very warm) it was a bit noisy. Other than that we were very happy. Underground car park Euro 15 for the night. We didn't try the breakfast as it was Euro 19 each and we don't have big breakfasts so went to a local bakery for croissants and bacon and egg roll and coffee- cost us Euro 12 for both of us.I All in all a great experience
Response from Sonja Höppner on Aug 30, 2017
Dear Alij, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Sonja Höppner Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rostock quality
I have stayed at several hotels in Rostock and this is the best.

10/10 Excellent

Paul, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
In the heart of the city across the street from the tram line and farmers market.
Response from Juliane Hemmann on Sep 20, 2016
Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Juliane Hemmann Steigenberger Hotel Sonne

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great views over Neue Markt.
Hotel very centrally placed with underground parking available at extra cost. One of two lifts out of order and housekeeping replenishment of consumables had to be prompted twice. Very large comfortable room. Breakfast prohibitively expensive but plenty of bakeries nearby.
Response from Juliane Hemmann | Steigenberger Hotel Sonne on Aug 16, 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Juliane Hemmann Steigenberger Hotel Sonne

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was 4 star. Choose not to add more. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

4/10 Poor

Andreas, New York

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nice midtown hotel , but needs to ramp up
Nice midtown location, nice facilities .... but you don't wanna sleep there : lumpy , tired feather bedding makes a summernight in those no a/c rooms a nightmare. And the additional bedding in the DeLuxe suite's living room ( a sleeper couch ) makes a good torture bench . You literally sleep on the metal springs with that thin, tired mattress on top. Staff is North-East-German friendly as expected through my experience . And hey, decoraters, get rid of all those awful plastic flower arrangments all over the public areas .... one simple fresh bouquet at the reception would be it .... less is more sometimes, right ?!

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Definitely not a Steigenberger!
This is definitely not worth a Steigenberger Hotel. Although the room was clean and quiet, breakfast was not part of a way above normal rate; not even a coffee maker, not to mention iron or ironing board was included. The free internet disconnected every 15.0 min so that one had to login again several times. And upon my return to the hotel in the evening there was a crowd of smoking right-wing fraternity members in front of the lobby who seemed to have their annual ball at the hotel. Less money can buy you more in this area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very comfortable; extremely friendly, helpful and courteous staff. Central location, yet peaceful and quiet. We loved it.

10/10 Excellent

David, Prestatyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
flying visit to Rostock
very obliging staff
Response from CJ on Mar 24, 2016
Dear David, thank you for your kind words. It's a pleasure to me to share your feedback with my colleagues. Kind regards Carsten Jaeckel General manager

8/10 Good

Lesia, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Rostock
My favorite hotel in the city, and surely the best one, but it is getting a bit old, maybe it needs some renovation...
Response from CJ on Mar 24, 2016
Dear Lesia, thank you for the evaluation of our hotel. We take your feedback serios and we'd like to welcome you again to Rostock. Kind regards Carsten Jaeckel General manager

10/10 Excellent

John, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rostock's best
The best hotel that I have stayed in Rostock. Easy walking access to shopping, restaurants, and public transportation. Located at the corner of the Neuer Markt.
Response from CJ on Apr 9, 2016
Dear John, thank you very much for your feedback. We are glad that you have enjoyed your stay and hope to welcome you soon again in our hotel. Kind regards, Carsten Jaeckel - General Manager

10/10 Excellent

Rupert, Malmesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steigenberger Hotel Sonne
Used prior to joining a vessel. Excellent location and great value
Response from CJ on Feb 15, 2016
Dear Rupert, thank you for feedback. We'd like welcome you again in Rostock soon. Best wishes Carsten Jaeckel General manager

10/10 Excellent

Rupert, Malmesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steigenberger Hotel Sonne - Rostock
Used as a staging point before joining a vessel. Had to extend stay by an extra night, staff very helpful and a great central location to stay
Response from CJ on Jan 25, 2016
Dear Rupert, thank you for the feedback. I gladly share your kind words with my staff. Kind regards Carsten Jaeckel General manager

8/10 Good

Timothy, Tyngsboro, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't there long enough.

10/10 Excellent

Thomas, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to center of town.
Easy walking distance to all things. Quaint town with charm. Nice, clean hotel. Close to downtown.
Response from Carsten Jaeckel on Aug 7, 2015
Dear guest, thank you for your feedback an your kind words. I'd like to welcome you very soon in Rostock. Kind regards Carsten Jaeckel General manager

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The room facing the train station is noisy. But the hotel kindly assigned a quieter room facing the courtyard. But the poor Wifi connection is a huge let-down. I was given yet another room, which also had poor WIfi connection. The hotel is apparently aware of the issue for sometime, and employees admitted there have been a lot of complaints. The subsequence written feedback to me suggested the Wifi was checked to be 'sufficient', and most of their guests are their 'for leisure' because it is 'not a business hotel', therefore the guests 'rarely complain' about the Internet. The most strange way of addressing a complaint.

8/10 Good

JJ, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, but brace yourself for the noise!
The hotel is right in the center of Rostock, across the street from the town hall and square, and about 100 yards from one end of a long shopping street (like Copenhagen's Strøget). The hotel, the room, the restaurant, and the staff all were very good. The hotel and room were clean and modern. The bed was comfortable, and the shower was great! The staff was capable and friendly in a reserved way. The restaurant was very good, as was the restaurant staff. The downside, though, was that it was *very* noisy. The town is very old, and the streets around the hotel are made of cobblestone, such that you can hear every car go by, whether or not your window is open. Also, we heard lots of people talking on the street, and perhaps because we were there on a Saturday night, it was especially noisy. The fact of the noise erased much of the positives of the hotel. It's not the hotel's fault, but it is a fact.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice hotel! Very large rooms, that are really more like mini suites with sofa and chairs and desk and baths with tub. The service could not have been more friendly and helpful. We were also drawn to pictures of sauna/spa area, but unfortunately didn't get to use them (we found it strange that they did not open until 4.30pm). Did not have any food or drink there, so can't comment on that. Unfortunately we had to pay same amount for single as for double room.

2/10 Terrible

PM, NZ

Disliked: Staff & service
Visit Rostock, avoid this hotel!
The hotel is ideally located on the market square. It styles itself as a "superior" hotel, but it's a pretty bog standard 1980s business chain hotel. Checkin was professional but cool. I was asked for my credit card. When I asked why because the room was prepaid through Expedia, I was told they just needed to swipe it to "cover any extras". Housekeeping wasn't the most thorough - a previous guest had drunk the whole bottle of mineral water and put the cap back on - this hadn't been noticed or the water replaced. On checkout the employee informed me that the room had not been paid for. I showed him the Expedia statement and PayPal receipt. He took a photocopy and said well that's alright then. However, the next day the hotel charged my credit card for the full cost of the room without my knowledge or authorisation. Although the management reversed the charge promptly when I complained, they minimised the incident as "inadvertence" on the part of the employee. This left a thoroughly unpleasant taste in my mouth. I have never encountered such unprofessional and dubious behaviour from a hotel employee. I wouldn't go near them ever again, and I suggest you don't either.

8/10 Good

Bea, Rostock

Liked: Cleanliness, staff & service, property conditions & facilities
friendly service
We only stayed one night. Location is great. The room was spacious clean and the bathroom also was big and comfortable. Only snag was the cobble stones outside which made the traffic noisy even though it was a small side street. We had to leave the windows open as there was no air con and the room was super hot. We mentioned that to reception. The staff was lovely and lend us an umbrella when it was pouring down.

10/10 Excellent

Palo2014

Liked: Cleanliness, staff & service, room comfort
Great hotel
Great experience and not expensive. Perfect location

8/10 Good

GU, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
I did enjoy my stay over there. But, I do not think that this is a really 4 1/2 star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
cba
nice hotel and location. if i went to rostock again i would stay here

10/10 Excellent

Johann, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Overall, the best hotel I have stayed at in Rostock (compared to 5 other properties). Great location near the tram stop, restaurants, shops, etc.

10/10 Excellent

Mr. Hansen

Liked: Cleanliness, staff & service, room comfort
Getaway weekend
We have stayed there about ten times. The location is perfect. The staff is wery helpfull. You must pay extra for the breakfast, but it is worth it

8/10 Good

B., Reno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds could be more comfortable
Nice hotel, great location

10/10 Excellent

quentin (kiwi), new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tu meke in Rostock!!
Was briliant, A+++ for everything

10/10 Excellent

Steve, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Faultless hotel, the staff just superb, the location great, nice building, lovely rooms.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Excellent

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jill, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Great for Central Rostock October to May!
Nice spacious rooms, very friendly staff, good locations but we could not understand why there is no air conditioning the bedrooms in a 4-star-plus hotel. This would make a difference to our decision to stay there in future in the June to September period

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rostock
Delightful hotel, reasonably well-located to the sights. My only quibble is that because of its location, it is a little noisy at night (mostly traffic) .and like so many European hotels even in this day and age, in warm weather you will want to have the windows open as the air conditioning either isn't on or doesn't work that well. (They always say in Germany that it never gets that hot...yeah, right. Also, this is the only hotel that's ever requested that one keep the windows closed so the insects and the spiders don't get in. Screens on windows is another of those things that Europeans will never get.)