Exterior

Reviews of Schloss Matzen

4 out of 5
Schloss Matzen
Matzen 5, Reith im Alpbachtal, Tirol

Reviews

9.4

Exceptional

Rating 10 - Excellent. 47 out of 61 reviews" "
Rating 8 - Good. 9 out of 61 reviews" "
Rating 6 - Okay. 5 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sager

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique! Old world feel with modern amenities
What a unique experience! We would certainly return our next trip.
Stayed 1 night in Aug 2023
Response from Schloss Matzen Team on Aug 31, 2023
Dear Ms Sager, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and we are looking forward to your next visit.

10/10 Excellent

Weiliang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True Schloss Hotel, very special
Stayed 1 night in Aug 2023
Response from Schloss Matzen Team on Aug 10, 2023
Thank you!

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Schloss Matzen Team on Jul 16, 2023
Vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie uns wieder besuchen werden.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay offered us a unique lodging experience. Our host, Johanna, was exceptionally pleasant.
Stayed 1 night in Jun 2023
Response from Schloss Matzen Team on Jul 1, 2023
Dear Susan, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and we are looking forward to having you again as a guest on our hotel.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Schloss Matzen Team on Jul 1, 2023
Liebe Guest, Vielen Dank, dass Sie uns eine perfekte Bewertung gegeben und unser Hotel anderen Reisenden empfohlen haben. Wir freuen uns darauf, Sie wieder in unserem Hotel zu haben.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible castle with outstanding staff! Miss it already
Stayed 2 nights in Mar 2023

10/10 Excellent

Timothy, Salem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an opportunity to stay in a castle. Met all expectations and more.
Stayed 1 night in Sep 2022

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this place. We stumbled on it via google. It's a real old palace. You can explore the chapel and other old rooms of the palace during your stay. The staff were very friendly and the breakfast was delicious. We hiked in the area for a few days and it was a bit hard to figure that out - we liked the hike "To the Barenkopf" on all trails and "Sonnwendjochhaus und Zireiner See" also on all trails and the Tirol Website. Both were full day hikes will lots of elevation gain. If you are looking to hike, email the Tirol tourist board, they were most helpful in figuring out hikes.
Stayed 4 nights in May 2022

10/10 Excellent

Theo

Stayed 3 nights in Jun 2021

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The castle is gorgeous. We enjoyed our suite and our daughter had a lovely double room. The setting for the gym is pretty amazing (though would love for them to add some free weights). The service was excellent with a very nice breakfast.
Stayed 1 night in Jul 2021

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! One of a kind
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel great location for skiing
Beautiful hotel. Great location for skiing and relaxing
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from Staff Schloss Matzen on May 22, 2019
Thank you. Hope to see you again one day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fairytale castle, from the drive up to the warm greeting on arrival to the incredible upgrade of a suite! The daily breakfast was amazing and the grounds an little courtyard areas to sit were so special! Very romantic, no place for children here, it’s a perfect adult vacation !
Stayed 1 night in May 2019
Response from Team Castle Matzen on May 19, 2019
Thank you very much for your nice words. Hope to see you again!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with a majestic park located next door. I wish we had more time to relax in the spa tower, but we were only staying 1 night. I highly recommend staying here. It is nice to get away from the standard tourist filled locations and really see Austria.
Stayed 1 night in May 2019
Response from Team Schloss Matzen on May 12, 2019
Dear guest, thank you very much for your comment. We are happy you enjoyed your stay with us! Hope to see you again one day!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place. Truely a destination in itself. The service if warm friendly and professional. The castle is a wealth of hidden treasures. We booked a deluxe room and where upgraded to the Hapsburg Suite. It was beautiful, clean and tasteful. The best feature in the room was the tiny window adjacent to the toilet. The view from that window perfectly frames the nearby snowcapped mountains wonderfully and might be the best view in the entire castle. The spa and fitness facilities in the tower are unique and wonderful and the common areas are absolutely fantastic. If there was a single drawback I would say this castle is nearly 1000 years old. They did not have elevators then and most of the stairwells in the castle are the usual castle style spiral stairways. My suggestion would be to pack just what you might need for your stay in an overnight bag or carry on bag and leave the rest of your luggage in your car. Also, There are only 12 rooms in the hotel so during the off season there might only be a few rooms occupied. That is a good thing because you can imagine the castle almost belongs to you alone. The dining room is beautiful and well managed and the breakfast selection is ample, fresh and of very good quality with eggs made to order. I assumed however, it might be a little scaled back to avoid waste during this time. I might add there is a very nice italian restaurant in nearby Brixlegg called Don Camillo.
Stayed 2 nights in Apr 2019
Response from Castle Matzen on May 1, 2019
Thank you very much for your review. We are happy you enjoyed your stay with us so much! Hope to see you again one day! All the very best Staff Castle Matzen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The castle was amazing. Every detail incredible! I do wish they would offer a lunch and dinner service at least when the restaurant down the way is closed.
Stayed 3 nights in Dec 2018
Response from Team Schloss Matzen on Dec 19, 2018
Thank you for having stayed with us and for your comment. We will see what we can do!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Castle Hotel
This is our second stay at this castle hotel- It is just amazing. Everything is beautiful and elegant. The beds are incredibly comfortable. Guests are able to explore the castle and the grounds. The staff is wonderful and they have a fantastic free breakfast included. If you are anywhere near Innsbruck or Salzburg this is a great place to stay and relax for a few days in a real castle.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
STUNNING!
THIS PLACE IS ABSOLUTELY STUNNING. ONE FEELS LIKE A KING AND QUEEN IN THIS CASTLE. WE WERE GIVEN A ROOM UP 87 SPIRAL STEPS WITH NO ELEVATOR! OUR ROOM WAS VER SPACIOUS AND THE SHOWER ROOM VERY GOOD. WE HAD BEEN PROMISED A ROOM WITH BATH AND SEPARATE SHOWER BUT THERE WERE NONE MORE AVAILABLE! ONE CHANDELIER IN THE ROOM DID NOT FUNCTION AND I WAS TOLD IT WOULD BE SEEN TO THE NEXT DAY! THIS DID NOT HAPPEN! THE BREAKFAST IS OK BUT SUPPOSEDLY LASTS TILL 11AM. BUT WHEN I CAME AT 10.15, THEY WERE OUT OF MANY THINGS AND I HAD TO ASK FOR MILK AMONG OTHERS. THE NEXT DAY THE SAME STORY, BUT MANY MORE PEOPLE THERE BUT AGAIN WHEN THINGS RAN OUT ON THE BUFFET NOTHING WAS REPLACED.THE SOAP DISPENSER DOWNSTAIRS IN THE RESTAURANT WAS EMPTY FOR 2 DAYS AND ALSO THE BASIN DID NOT DRAIN THE WATER FOR THOSE 2 DAYS. WE WOULD GO BACK THERE AGAIN AS IT WAS A VERY SPECIAL PLACE AND WE DID ENJOY OURSELVES IN SPITE OF THE MISHAPS.
Stayed 2 nights in Jul 2018
Response from Schloss Matzen on Aug 5, 2018
Dear guest, thank you for taking the time to write such detailed feedback - for your nice as well as for your critical words. We are sorry that the room did not entirely fulfill your wishes! It might have been our mistake to have given you one of our rooms with panoramic shower cabin. The not working chandelier was definitely our mistake it most likely was overseen - please accept our apologies. About the breakfast: this usually does not happen, at least we had no such reports so far. We had a talk to the breakfast staff and do apologize to you! Thank you for your critique - we take the opportunity to learn from it. We hope to see you again one day! All best wishes to you Schloss Matzen just like to explain that we are not allowed to have an elevator by monument conservation act.

10/10 Excellent

Warren, St. Louis, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and comfortable
This is an authentic old castle, and has kept most of its antique charm and surrounding park. But it is also well kept and modernized. The prices are reasonable in view of the high quality of the hotel. It has no elevator and many stairs to some of the rooms, but when my wife explained that she walks with difficulty we were given an excellent ground floor room that can be reached without stairs. It's a good place to use as a base to explore a beautiful and largely unspoiled part of the Tyrol. The breakfast is very good and varied for a small hotel, including champagne and good pastries. The service is polite and helpful. This was the hotel we liked best during a three-week tour at comparably priced hotels in Italy, Switzerland, Germany, and Austria.
Stayed 2 nights in Jul 2018
Response from Team Castle Matzen on Jul 13, 2018
Dear Mr. Warren, thank you very much for your feedback. We are happy that you enjoyed your stay here at our castle. We hope to see you again one day! All the best to you and many greetings, Castle Matzen Team

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel!
The hotel is amazing! We enjoyed the spa and walking the castle grounds very much. In fact, we enjoyed them so much that they helped override the fact that the young girl on duty didn’t seem to know much or care. We were expecting a little more from breakfast to be honest, maybe some warm dishes and were surprised to not see any eggs. In this case, having prosecco at breakfast helped to forget there were no eggs.
Response from Claudia on Apr 15, 2018
Dear Ruth, thank you for your feedback! We are happy that you enjoyed your stay. We are sorry that you did not feel to have received good Service at times. Also that it looked like we didn´t offer eggs for breakfast which we do. There are five egg dishes that the breakfast staff does and there are little menu cards on the tables. Next time we make sure everything will be perfect for you :-) Please come again! Kind regards Claudia and the Castle team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome experience!
Total luxury! Great food in the restaurant below. Wonderful accommodating service. A special treat indeed!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful castle, 1000 years old.
A bit out of the way, and getting there after 7PM is a challenge (they guyide you to your room by cell phone). Otherwise great
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovingly and beautifully restored castle
Had a great visit to Schloss Matzen. Beautiful spot and fun property to stay in. Comfortable, beautifully decorated and Unique. There is massage available, steam and sauna but you have to schedule your usage at the front desk when you arrive. There is no staff on property at night which I think is fine at a castle. There is breakfast each morning in a lovely common area. There is a restaurant next door but it is closed on Mondays so your dinner option is in nearby towns then. There are many stairs and no elevators so keep that in mind if you have physical issues. There is a pretty park close by to walk in but no private garden at the Schloss its self. It is on a fairly busy road but still quiet in the rooms.
Stayed 3 nights in May 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Castle
Check in took a little bit longer than expected as there was no one at reception immediately. However, once checked in, the room was beautiful and clean. The receptionist couldn't have been more friendly and helpful. A true gem! The other rooms and areas of the hotel were stunning, including the library and tower which you MUST spend a little time in to enjoy. Although there is no restaurant attached to the hotel, we were recommended a place in town which was very nice. Breakfast was very nice. We had a bit of a nosey around the grounds which are lovely, but in the heavy snow, it wasn't easy to get around. I suspect once the snow goes, it will be beautiful though. We'll certainly try and get back there in Spring/Summer when the snow is gone.

10/10 Excellent

Jared, Santa Cruz, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Night at an enchating castle
Staying at this castle was one of the highlights of our trip and if we are ever in the area again, we will certainly stay a night here again. Schloss Matzen has been very well renovated with modern amenities, while still maintaining the enchantment of staying the night in a castle. We were amazed at being able to explore the castle on our own, enjoying an evening in the library as well as taking advantage of magnificent views from the tower overlooking the Tyrol valley. The staff were very friendly and helpful and the owner of the hotel was also there and spoke to us and was very personable. We enjoyed our first night by having dinner and wine at restaurant below the castle which I would highly recommend. The breakfast at Schloss Matzen was really great and not a simple meal like you would have at a Hostel as a previous reviewer had stated. It included fresh pastries and a variety of fresh options that are more than enough to satisfy anyone. If you have the chance, I would highly recommend staying at the enchanting Schloss Matzen

10/10 Excellent

Matthew, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Hotel Schloss Matzen
Beautiful hotel. Very peaceful. Excellent finishes in the room and superior bedding. The multi-level spa was also great. Staff was very helpful, welcoming and friendly.

10/10 Excellent

Nicholas, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1,000 year old castle
Excellent hotel with great and friendly staff. The Schloss hotel is beautiful and so is their spa, located in a 1,000yr old tower. They have spent much keeping the place up and it shows. A must stay.

10/10 Excellent

Tim, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience!
This is a top class boutique hotel in a 1000 year old castle. We were blown away by the experience. The rooms are amazing and have made every effort to retain the character of the castle while making it a functional hotel room. The restaurant quality is 2nd to none - brilliant food. This is an experience you wont forget!

10/10 Excellent

Rebecca, Marshfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!
Beautiful location. Really had a wonderful time.

10/10 Excellent

S, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb. Lived up to the billing in every way.
Fantastic castle - staff could not have been more welcoming and helpful

8/10 Good

Amy S, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, gorgeous surroundings
The castle and its refurbishments are of highest quality. The room was absolutely lovely. The details were amazing. The young lady, who is apparently Cinderella, was phenomenal. She cleaned everything, prepared the breakfast. Seemed she was always working. However, the 'lady' checking us in, was seemingly disgusted that we were to be guests. Aloof and dismissive. I would put a 2 or a 3 for the service rating if it were just regarding her. Would I stay again, absolutely. We did not partake in the restaurant so we have no comment or review.

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Christiane Louise

Stayed 1 night in Jul 2023
Response from Schloss Matzen Team on Jul 16, 2023
Vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie uns wieder besuchen werden.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härligt ställe! Väl värt ett besök!
Stayed 1 night in Jun 2023
Response from Schloss Matzen Team on Jul 6, 2023
Thank you for your review!

6/10 Okay

Albert

Stayed 1 night in May 2023
Response from Schloss Matzen Team on Jul 1, 2023
Dear Guest, Thank you for your review. We are looking forward to seeing you again soon.

8/10 Good

Gabriele

Stayed 2 nights in Mar 2022

8/10 Good

Kirsten

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes Schloss Hotel auch sehr gemütlich, da es nicht groß ist. Die Umgebung traumhaft .Frühstück auch sehr gut. Etwas besonderes.
Stayed 2 nights in Mar 2022

10/10 Excellent

vasile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
living like a king!
Schloss Matzen is a "must see"! It`s a incredible place: romantic, beautiful, extraorinary, unique! One of the best hotels I have been in my life
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mysigt slott med väldigt trevlig personal! Rent,bra frukost & stora hotellrum. Enda nackdelen är att restaurangen inte är öppen på måndagar, vi blev dock rekommenderade en annan bra restaurang ca 5 min därifrån med bil. Just, mycket trappor då det är ett slott,kan vara bra att tänka på om du har dåliga knän.
Stayed 1 night in Aug 2019
Response from Schloss Matzen Team on Aug 7, 2019
Thank you for your feedback! We would be happy to see you again one day! Many greetings from Schloss Matzen.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein unvergesslicher Aufenthalt. Wir kommen wieder :-)
Stayed 2 nights in Apr 2019
Response from Team Schloss Matzen on May 7, 2019
Vielen lieben Dank für die netten Worte! Wir freuen uns, dass es Ihnen gefallen hat und auf ein Wiederehen!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Schloss Matzen on Mar 3, 2019
Sehr geehrter Marc! Vielen Dank für Ihren Review! Wir würden uns sehr freuen, wenn Sie wieder einmal bei uns zu Gast sind. Viele Grüße vom Schloss

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Benita, Rorschach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist echt der Hammer!! Wir haben uns sehr wohlgefühlt, nur das Schlossgespenst haben wir leider nicht gesehen:-)))
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Ok hotel
Ok hotel with a nice medieval touch. However, there were too few staff members and a couple of them did not speak English.
Stayed 1 night in Jul 2018
Response from Team Schloss Matzen on Aug 5, 2018
Thank you for your feedback. We are sorry that you had the impression of too few staff members. Our comprises eight team members as we are very small (12 rooms in total). We will make sure that really all of our team speaks English. We are working on improvement there!

10/10 Excellent

JONGIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
특별한 유럽 고성체험
오래된 성을 개조하여 만든 호텔로 특별한 체험. 고풍스런 방 이외에도 서재, 회의실 등 성 곳곳에 멋진 옛모습이 남아 있어 볼거리가 많고 직원들도 아주 친절함. 주차도 편리하지만 주변에 갈만한 곳은 별로 없음.
Response from Schloss Matzen on Apr 27, 2018
Dear Jongin, thank you very much for your nice comment! Actually our region is known for the many different places you can visit of both nature and culture. Maybe if you visit again you could explore more and we will show you how to.