Posted Aug 9, 2016
There was a bit of an issue when checking in. First night I couldn't sleep well because I can hear kids running on the hallway in the middle of the night, then doors slamming like crazy. Second night I slept better but then the fire detector in our room went off which was frightening and woke me up. My husband ran outside to make sure if there's actually a fire. We couldn't stay for another night. I spoke to Gina and later Brie. But Brie finally recognized the situation and decided to refund me for the last stay. Expedia was nice enough to book me another hotel near there.
The staff here I think I handled the best they could and I thanked them. They were able to help us in the end and worked with Expedia to refund us the last day.
Also, if you have elderly people with big luggages, there is a stairway on the hallway that you have to take 4 or 5 steps down with your luggages before you get to the elevator. The lady in front of us were having difficulty and we asked her if she is okay and needed help.
Comment from Hotel Management
Aug 14, 2016 by Melissa, Hotel Management
Thank you for the review. I apologize that there were kids running in the hallways keeping you awake. We try our best to prevent this from happening but unfortunately if the parents/chaperones do not do their part it makes it difficult to control the kids. I apologize that the fire alarm went off, something happened to the power source to our fire panel causing the alarm to sound just in case there was an actual emergency. We had it repaired right away. I understand that most guests find the steps to be inconvenient but if they would just drive to one of the many other entrances closer to the guest room corridors the steps could be avoided all together. I'm happy that the front desk team was able to take care of you.