Front of property

Reviews of APA Hotel Kumamoto Sakuramachi Bus terminal Minami

3 out of 5
APA Hotel Kumamoto Sakuramachi Bus terminal Minami
31-3,Yamasaki-cho, Chuo-ku, Kumamoto, Kumamoto-ken

Reviews

7.4

Good

Rating 10 - Excellent. 170 out of 818 reviews" "
Rating 8 - Good. 351 out of 818 reviews" "
Rating 6 - Okay. 192 out of 818 reviews" "
Rating 4 - Poor. 79 out of 818 reviews" "
Rating 2 - Terrible. 26 out of 818 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Receptionist Nagata on Nov 19, 2023
We really appreciate for your stay at APA Hotel Kumamoto Sakuramachi Bus Terminal Minami. Also, we are really glad to receive great evaluation to us. We are looking forward to seeing you again. Thank you for your feedback.

8/10 Good

bill

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in May 2023
Response from フロント 滝口 on Jun 12, 2023
この度はアパホテル〈熊本桜町バスターミナル南〉にご宿泊頂き誠にありがとうございます。またお忙しい中ご投稿下さりありがとうございました。当館でのご滞在を快適にお過ごしいただく事が出来てスタッフ一同大変嬉しく思います。これからも全ての方に快適にお過ごしいただけるホテルを目指して、スタッフ一同励んで参ります。今後とも熊本にお越しの際は是非当館をご利用くださいませ。

10/10 Excellent

Camilo

Stayed 1 night in Jun 2023
Response from フロント 早月 on Jun 25, 2023
この度はアパホテル〈熊本桜町バスターミナル南〉へご宿泊いただき、誠にありがとうございます。また、滞在期間中満足頂けた様でとても嬉しく思います。これからもお客様に選んで頂けるホテルを目指して努めて参ります。またのお越しをスタッフ一同心よりお待ちしております。

8/10 Good

Pissacha

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2022
Response from Front Clark Deguchi on Dec 10, 2022
Thank you for staying our hotel.we are so happy to your good review.We look forward to your next visit.

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from フロント 浅川 on Dec 10, 2020
この度はアパホテル〈熊本交通センター南〉をご利用頂き誠にありがとうございます。 滞在中はごゆっくりお寛ぎ頂けましたでしょうか? また熊本にお越しの際はぜひ当館をご利用くださいませ。スタッフ一同心よりお待ちしております。

4/10 Poor

Nao

Disliked: Staff & service, room comfort
Stayed 6 nights in Mar 2020
Response from フロント 菊田 on Apr 9, 2020
この度はアパホテル〈熊本交通センター南〉をご利用頂きまして誠にありがとうございます。 また熊本にお越しの際はぜひ当ホテルをご利用下さいませ。 ご投稿誠にありがとうございました。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door lock system at the onsen needs to be improved.
Stayed 2 nights in Mar 2020
Response from Frontdesk Ikewaki on Mar 22, 2020
Thank you for staying with us here at APA HOTEL〈Kumamoto Kotsu Center Minami〉.And, thank you for your review. We certainly hope to see you again.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from フロント 菊田 on Feb 27, 2020
この度はアパホテル〈熊本交通センター南〉をご利用頂きまして誠にありがとうございます。 また熊本にお越しの際はぜひ当ホテルをご利用下さいませ。 ご投稿誠にありがとうございました。

10/10 Excellent

Maki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from フロント 西岡 on Jan 15, 2020
この度はアパホテル〈熊本交通センター南〉をご利用いただき誠にありがとうございます。 熊本にお越しの際は、ぜひまた当館をご利用くださいませ。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Decent for a short 1 night stay at a budget
Quite conveniently located about 5 tram station ride away from Kumanoto JR station. Room is decent sized but the toilet is too small and lights were too dim.
Stayed 1 night in Dec 2019
Response from フロント 菊田 on Jan 10, 2020
この度はアパホテル〈熊本交通センター南〉をご利用頂きまして誠にありがとうございます。 しかしながらごゆっくりおくつろぎ頂けなかったご様子で大変心苦しく思います。大変申し訳ございませんでした。 当ホテルにはお風呂が広めのお部屋のご用意もございますので、次回熊本にお越しの際はそちらもご検討いただけましたら幸いでございます。 ご投稿誠にありがとうございました。 またのご利用こころよりお待ちしております。

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Okay Stay
Although from exterior the hotel looks new, the interior is abit old. For 1 night stay, it’s alright. Typical small room. Breakfast was ok, which include Kumamoto Ramen on order basis. Tasty and good.
Stayed 1 night in Nov 2019
Response from Front  HAYATSUKI on Dec 3, 2019
Thank you very much for staying at APA HOTEL (Kumamoto Transportation Center South). We are also pleased to receive compliments about breakfast. We hope that you will understand the compact design for the room. We are looking forward to seeing you again. Thank you for your contribution while you are busy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from フロント 多良 on Dec 5, 2019
この度はアパホテル〈熊本交通センター南〉を御利用頂き誠に有難う御座います。 また、朝食に関してお褒めのお言葉と高評価を頂戴しスタッフ一同大変喜んでおります。 再度、熊本にお越しの際にも当館を御利用頂ければ光栄で御座います。 お忙しい中の御投稿有難う御座いました。

8/10 Good

Chantal

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from フロント 西岡 on Oct 21, 2019
この度はアパホテル〈熊本交通センター南〉をご利用頂きまして誠にありがとうございます。 またのご利用心よりお待ちしております。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
A business type hotel and quite corporate. Clean with professional and helpful staff. Room reminded of being in an inside cabin of a ferry. Was ok as a base from which to watch rugby world cup.
Stayed 2 nights in Oct 2019
Response from front nishioka on Oct 17, 2019
Thank you for your stay. Sorry for not providing a comfortable space

8/10 Good

Mel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near RWC2019 Fanzone and tram service
Stayed 2 nights in Oct 2019
Response from Frontdesk Kikuta on Oct 15, 2019
Thank you for using APA Hotel Kumamoto Kotsu Center South. I am glad that the location has helped you. We look forward to seeing you again. Thank you for your opinion.

4/10 Poor

PurpleK

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff here is rude and arrogant. While speaking without eye contact, he refused to help me for my laundry request. This hotel is definately not a good option for tourists.
Stayed 3 nights in Oct 2019
Response from Frontdesk Kikuta on Oct 13, 2019
Thank you very much for using APA Hotel Kumamoto Kotsu Center Minami. However, I am very sorry for making you feel uncomfortable. All the staff will be educated again. Thank you for your feedback.

2/10 Terrible

Amrik

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here if you're driving...
Arrived at the hotel and enquired with the front desk on how to enter the car park, but unfortunately there isn't one on-site (there are 2-3 parking bays in front of the hotel which aren't allowed to be used for some reason). The good news is the hotel does have an arrangement with a local carpark. The not so good news is the designated car park is on the wrong side of a one way system and wasted half an hour of our time to park the car. The only other nearby car parks charge significantly more. If you factor in that additional cost, you'd be better off staying elsewhere if you're driving. The hotel itself looks and feels like an APA hotel on the ground floor, some of this branding carries through to the common parts of the building on other floors, but the rest including the rooms, dining area and onsen are pretty shabby and not somewhere you'd choose to stay. Our room smelt mouldy, but there was an air freshening spray we used to mask the smell a little! The bed was comfortable. One staff member in particular was rude to us (very unusual for hotels in Japan), others we met were in training and were a little flustered by having to serve a customer (we didn't mind this so much as everyone has to learn). The other staff were courteous enough. The location is otherwise good within relatively easy walking distance to the main shopping / eating areas in town. I would not choose to stay here again and would think twice before staying in an APA Hotel again based on this experience.
Stayed 1 night in Jul 2019
Response from Front Kikuta on Aug 11, 2019
Thank you very much for using APA Hotel Kumamoto Kotsu Center South. However, I am very sorry for making you feel uncomfortable. As you pointed out, there is no parking lot owned by the hotel, which is inconvenient for customers. In the future, we will continue to serve as a guide to parking lots according to customer requests. There are also many facilities that are difficult to improve immediately, but we will make improvements immediately. I was very sorry for the unpleasantness of the staff. All the staff will reflect on the service and make improvements. Thank you very much for your valuable opinions.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Deguchi on May 28, 2019
Thanks for your stay at APA Hotel Kumamoto Kotsu Center Minami. And thanks for your opinion,too. We're looking foward to see you again.

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019
Response from フロント 岡本 on Apr 30, 2019
この度はアパホテル<熊本交通センター南>をご利用頂き、誠にありがとうざいます。 またのご来館をお待ちしておます。 ご投稿、ありがとうございました。

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019
Response from フロント 岡本 on Apr 30, 2019
この度はアパホテル<熊本交通センター南>をご利用頂き、誠にありがとうざいます。 またのご来館をお待ちしておます。 ご投稿、ありがとうございました。

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019
Response from フロント 岡本 on Apr 30, 2019
この度はアパホテル<熊本交通センター南>をご利用頂き、誠にありがとうざいます。 またのご来館をお待ちしておます。 ご投稿、ありがとうございました。

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Feb 2019
Response from フロント 岡本 on Apr 30, 2019
この度はアパホテル<熊本交通センター南>をご利用頂き、誠にありがとうざいます。 またのご来館をお待ちしておます。 ご投稿、ありがとうございました。

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from フロント 本田 on Jan 2, 2019
Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, we arrived earlier than check in time and still had been arranged well. Love the public spa!
Stayed 2 nights in Dec 2018
Response from フロント 本田 on Dec 20, 2018
Thank you for staying with us. we are glad to hear that. We hope to see you again.

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service
Disliked: Room comfort
There are much better options than this
Not a place I would stay again. I’ve stayed in many hotels across Japan (including other APA hotels) and this one was just not up to par, especially for the price. The building is old, the bathroom is old, the room was tiny and the bed was very very hard. It is pretty close to the castle and you can ride the trolley easily from the hotel but I much preferred staying down in the shopping/downtown area for food selection and exploring. It was way over-priced, even for a Friday night accommodation.The staff was very helpful and kind.
Stayed 1 night in Nov 2018
Response from Front Okamoto on Nov 26, 2018
Thanks for your stay at our hotel. And thanks for your opinion,too. We're looking forward to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from フロント 本田 on Nov 7, 2018
この度はアパホテル〈熊本交通センター南〉をご利用頂き、誠にありがとうございます。また、貴重なご意見もありがとうございました。 フロント 本田

4/10 Poor

Verified traveler

Disliked: Staff & service
Suggestions
Breakfast buffer is not as good as advertised. Trainees on duty are still beginners with a lot of points to be made better.
Stayed 1 night in Oct 2018
Response from フロント 本田 on Oct 26, 2018
Thank you for staying with us. Also, We are sorry for imconvenience.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I should have known I cannot get a decent room paying such a low price!!!! I thought we could do it just for one night, a quick stay. Regretfully one night was too long and my memory of this room might stay longer than I wanted. After all, we got we paid for. The hotel needs a new carpet and a major renovation. I have to say the breakfast was good.
Stayed 1 night in Oct 2018
Response from Front Okamoto on Oct 25, 2018
Thank you very much for staying with us this time. Also, I would like to express my sincere gratitude for many opinions.

6/10 Okay

Terence

Liked: Cleanliness
Staff needs more training
I understand that staff are not versed in English, but they didn't even make the attempt to understand my request which was to call a golf course and to book a tee time. I think, had the manager been there who I found was fluent in English, there probably would have been no problem, but there were only two ladies when we checked in and while one was trying to help the other shook her head as if telling her not to bother. We stayed at Best Western Kagoshima the next day where the staff's English wasn't much better, but they really took the time to try to understand our needs and accommodate. Also, the bedrooms at APA are EXTREMELY small. So be aware.

8/10 Good

to to, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hot spa public bath
Although the spa area may not be very new, but it’s good to relax after a whole day travel.
Stayed 2 nights in Mar 2018
Response from Front staff Okamoto on Apr 27, 2018
Thank you for using our hotel this time. It seems that you could relax in the public bath and I am delightful. We look forward to seeing you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
10 min walk from downtown, a bit over priced but overall ok despite the small size of the room

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice staff but tiny rooms
The staff at front desk are all nice and helpful. But our room with one semi double bed are really small for two people. The location is convenient as it is within walking distance to the shopping Center with lots of shops and restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SL, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good comfort hotel for the price
There was no problem for my late arrival. Rooms are clean.

6/10 Okay

Kimmy Ka Ming

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good Value Town Centre Hotel
The hotel was difficult to find. Room was small.

2/10 Terrible

Brett, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
We stayed there for one night, were offered a smoking room which was very smelly. The bathroom was extremely small, basically you couldn't really move while you were standing in it. The shower curtain had a bad smell, like it hasn't been dried properly. We stayed in many different hotels in Japan, sorry i've to say it might be the worst, totally wasn't worth for close to USD200 per night.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Please alert my request for non-smoking room, don't give me a smoking room when I stay there for a trip with my kids! It's no good for the health of the kids!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
The bed was a little bit small, but it is easily to locate the hotel.

6/10 Okay

Sam, Hong Kong

Value for money
Good value for money. Reasonable central location for shopping.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location. Good price.
Good price and good location. Staff were very friendly. Breakfast was fine. Room was clean but not that comfortable. It was truly a closet. An odd shaped closet. Not like other APAs I've stayed in. The duvet wasn't big enough for the bed. Otherwise, good.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Small Rooms
It was few minutes walk to shopping area. Parking area is limited and I spend a lot of time queuing. One of the staff was not nice to me. I hope it was an exceptional case but it seems he treats local guests more friendly. Room is okay but very small.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Just ok.
Just below average. It's not so nice but just ok.

10/10 Excellent

Benjamin, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet was really good, staff very helpful

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy bed and great location
The room was a bit small however I stayed by myself so it was good enough for a single occupancy. The bed was comfortable. I had a good sleep after been travelling for a few days with a lot of walking. The location is great just a 10 minute walk to Kumamoto Castle and a 5 minute walk to the city centre.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a short walk from the tram station. Room is a small but comfortable. The bed is a little soft for my liking. Only 5-15 minutes walk to the shopping area and the famous castle so very very convenient

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and convenient location
The building itself seemed a bit rundown, but the room was alright. bathroom was small and even a short person like myself thought taking a shower was a bit uncomfortable with the ceiling so low. Walking to the shopping arcade and to Kumamoto Castle was really easy. I would say the location is good and I'm glad the streetcar stop is less than 5 minutes away.

6/10 Okay

Verified traveler

Near to Tram station, easy access to Kumamoto station also. But room space is small.

8/10 Good

Erik, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel for the price
I stayed here for 1 night in march. The hotel itself is conveniently located in Kumamoto, being right around the corner from a Tram stop and is very close to one of the many night life spots which has everything from restaurants to bars. The hotel itself is of good standard and the room, albeit quite small, had both a minifridge and an ensuite bathroom with a bathtub. Room was clean and I especially liked the origami crane the cleaner left on the bed, and staff were friendly and spoke English. My only issue was that the hotel plays music in the corridors in the morning and this woke me up earlier than I had wanted to get up. Overall the hotel is quite good value for money and the location is excellent, but light sleepers should probably look elsewhere.