Ratings based on 21 Verified Reviews

3.6 out of 5
2.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by Gemma from Australia - QLD - Regional QLD

Posted Jan 6, 2014 on Wotif
Pros: Leaving
Cons: HUGE Bull ants in the BED! Toilet flooded the room, The room had NOT been Cleaned - the sheets not changed or the bins emptied - old soaps and towells
Location: Inspiring, Beautiful rainforrest
Facilities: Shabby, Run-down, Horrible, Broken Spa; Value: Rip-off, Unreasonable; Service: Inferior, Rude, Awful, Refused to give refund; Cleanliness: Filthy, Smelly, Grubby, Disgraceful; The spa didn't work and Bull Ants infested the place, thats no exageration! I have photos of everything and this was the worst holiday I've EVER had.
5 out of 5
by Kerren from Australia

Posted Dec 30, 2013 on Wotif
Pros: Out in the rainforest, very secluded and relaxing
Cons: Only had a bar fridge and no cutlery
Location: Away from it all, Secluded and romantic
Value: Average price, 140-150 more appropriate ; Service: Go the extra mile; Beautiful 4m deep swimming pool
4 out of 5
by Emma from Australia - QLD - Townsville

Posted Nov 6, 2013 on Wotif
Pros: The location and the room was cool with the spa in the lounge
Cons: No toilet paper & the big cockroches in the bathroom& the spider webs
Location: Away from it all
Facilities: Good; Value: Affordable; Service: Friendly; Cleanliness: Neat, Nice; It was very different from anywhere I've ever stayed. Dinner & show was awesome, loved it
2 out of 5
by Christian from Australia - QLD - Regional QLD

Posted Nov 4, 2013 on Wotif
Pros: Location
Cons: Very run down, no tv reception, pool not working
Location: Close to everything
Facilities: Run-down; Value: Excessive, Rip-off, not worth the money; Service: Basic; Cleanliness: Grubby, cockroaches everywhere; scenic railway and skyrail stunning
5 out of 5
by Lisa from Australia - QLD - Cairns

Posted Aug 20, 2013 on Wotif
Pros: Relaxing atmosphere
Cons: -
Location: Tranquil
Value: Bargain;
3 out of 5
by Stacey from Australia - QLD - Regional QLD

Posted Aug 6, 2013 on Wotif
Pros: Good location and pleasant reception
Cons: Unclean rooms and linen. Booked spa room and spa wasn't operational.
Location: Tranquil
Facilities: Everyday; Value: Could be better; Service: Courteous; Cleanliness: Grubby; Rooms need TLC
4 out of 5
by Haruko from Australia - QLD - Cairns

Posted Jul 23, 2013 on Wotif
Pros: Friendly staff were much appreciated.
Cons: On their own web, gym and teniss court looks outstanding but gym is like a strage room with full of dust and teniss court need maintenance.
Location: Wonderful, In beautiful rainforest.
Facilities: Tired; Value: Acceptable price; Service: Professional; Cleanliness: Dirty; Cottage was full of characters, but need definately cleaness full of dust.
3 out of 5
by Anna from Australia - NSW - Sydney

Posted Jul 13, 2013 on Wotif
Pros: Very peaceful. Staff friendly and helpful.
Cons: No tv reception. Not child friendly with ladder to loft bedroom.
Location: Tranquil, Good views
Facilities: Tired, Old, Smelly lounges; Value: Average price; Service: Professional, Respectful, Courteous; Cleanliness: Dirty, dusty & with spider webs; Close to kuranda village
3 out of 5
by Claire from Australia - QLD - Brisbane

Posted Jul 4, 2013 on Wotif
Pros: Log fires in the dining area on a cold winters night!
Cons: In need of updating, a little run down and tired.
Facilities: Tired; Service: Friendly; Dinner menu choice was very good and it was pleasant in the dining area in the evening, with a lovely atmosphere.
5 out of 5
by Amber from Canada

Posted May 27, 2013 on Wotif
Pros: Nice relaxing spa in the chalet, nice pool
Cons: The tv was outdated and didnt work properly
Facilities: Above average; very relaxing and beautiful rainforest surroundings