Ratings based on 397 Verified Reviews

3.9 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Best hotel ever

Posted Jan 4, 2018
I can’t say enough about this hotel. I really don’t know why is just 3.9 it’s really diserve 5 stars. Amazing service, cheap prices , room was clean and specious. The panoramic pool is terffic and overview the ocean. Don’t forget to have their amazing breakfast it’s cheap delicious. I would definitely come back
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Right on the beach,

Posted Sep 23, 2017
The hotel is in the perfect location right across a road from the beach, and a five minute walk from the main shopping restaurant area. The staff are just the friendliest and most helpful I have ever known, and I stay in hotels at least 8 nights per month for work. Some of the rooms are a little dated, but there is already a referbishment program under way. The only thing the hotel doesn't have is evening entertainment, but there is plenty of that in the area, and to be honest it was nice to be able to get away from the noise when you wanted to. All in all superb value for money and I will definitely go back again. In act I was sad to leave.
Comment from Hotel Management
Sep 25, 2017 by Tony, Hotel Management
Dear mike, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
4 out of 5
by A verified traveler

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by Renny Margaretha, Hotel Management
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
2 out of 5
by A verified traveler from Western Australia

Never again

Posted Sep 12, 2017
Pros: Location
Location: good
We weren't told of any renovations going on at the hotel, but they were. Jack hammers and banging all day, so any rest or relaxingwas out of the question. when i rang staff and asked what was going on, they replied (just renovation) and hang up. overall room OK, breakfast Average,
Comment from Hotel Management
Sep 18, 2017 by Tony, Hotel Management
Dear Christy, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager
5 out of 5
by Naomi

Great location

Posted Aug 30, 2017 on Hotels
Staff was friendly , great location by the beach The Bar by the pool should be the same level of the pool so not going up and down to get a drink
Comment from Hotel Management
Sep 18, 2017 by Renny Margaretha, Hotel Management
Dear Naomi, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tweed Heads, NSW, Australia

Relaxing Stay

Posted Aug 12, 2017 on Wotif
Pros: Open lobby area and roof top pool and sitting area
We have stayed at the Mecure previously and it was good to see that they are upgrading the rooms. Our room was clean and comfortable. All the staff were friendly and helpful. The hotel location is great - across the road from Kuta Beach and walking distance to shops and restaurants.
Comment from Hotel Management
Sep 18, 2017 by Tony, Hotel Management
Dear Andy, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Very Good

Posted Jul 31, 2017
Pros: Staff, people that make the place!
Cons: Keep on doing what you are doing. We have absolutely no complaints
Location: Right in front of a beach, we walked around a lot. Hotel is located close to everything. We even walked to Seminyak
Our stay was very pleasant and comfortable. The team at the hotel were excellent, very attentive and easy to deal with. We would definitely recommend this hotel to anyone who stays in Kuta. The pool deck is amazing
Comment from Hotel Management
Sep 18, 2017 by Tony, Hotel Management
Dear Anastasia, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
5 out of 5
by Tracey-Lee

Great hotel, brilliant views

Posted Jul 30, 2017 on Hotels
We enjoyed our stay immensely! Very helpful staff. Good prices. Will stay again. The only small issue was the drinks service was slow and internet cut in/out, but not enough to be a huge issue.
Comment from Hotel Management
Sep 18, 2017 by Renny Margaretha, Hotel Management
Dear Tracey-Lee, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
Pros: everything!
Cons: food, meat was overcooked.
Location: starbucks right next door, close to shopping, right across from the beach.
After spending 9 awful days in Ubud, Kuta was a refreshing surprise, as was the Mercure. I loved my room! I loved the pool overlooking the ocean. The staff are great too. The food was ok, except the breakfast which was good. It is right across the street from the beach. I would definately stay here again.
Comment from Hotel Management
Jul 24, 2017 by Tony, Hotel Management
Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent location. just 2 min walk to Kuta Beach

Posted Jul 18, 2017
Pros: Excellent Location and Staff
Cons: The Rooms may be abit old that's about it
The hotel location is excellent for beach goers and family. Very warm and helpful staff. However the rooms are slightly older. In case I missed out, there is a nice pool view facing the kuta beach.
Comment from Hotel Management
Jul 21, 2017 by Tony, Hotel Management
Dear Teddy, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto general Manager