Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from riyadh

Relaxing

Posted Jan 22, 2015
Nice hotel but wish there was other food choices to pic from. Recommended for families.
Comment from EPC
Aug 25, 2015 by Charles Choi, EPC
Dear Valued Guest, Warmest greetings from Novotel Lombok Resort & Villas! Thank you for choosing Novotel Lombok to spend your valuable holidays and for taking your precious time to share your experiences during your stay last January. Also,Thank you for your compliments on the nice and family friendly resort. In regard with Food & Beverage, we provide different theme and entertainments each night as following. • MON: Lombok Sasak Buffet + Quartet Band • TUE: Korean BBQ Buffet with K Pop Music + Beach Movie Night • WED: Italian Buffet + Acoustic Music Band • THU: Indonesian Street Food Live Buffet + Balinese Dance Performance • FRI: Unlimited BBQ Buffet +Novotel Got Talent Show • SAT: Special Seafood Buffet + Acoustic Music Band • SUN: : Indonesian Street Food Live Buffet + Beach Movie Night For our dinner Al La Carte menu, we are currently on the process of upgrading our menu with more variety and added value and this kind of improvement efforts were able to be initiated thanks to the constructive guest feedback like yours. Once again thank you for sharing your feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from la rochelle

Hôtel très agréable

Posted Jan 8, 2015
séjour agréable dans un cadre reposant.La plage mériterait un entretien plus suivi afin d'éviter les morceaux de plastique en se baignant .
Comment from Hotel Management
May 24, 2015 by Charles Choi,, Hotel Management
Dear Thierry, Warmest Greetings from Novotel Lombok Resort & Villas! Thank you for your constructive feedback regarding your recent stay with us in the beginning of January. The feedback you have given had assisted us to continually monitor and improve both our products and services. At the same time, thank you for your compliment on the private beach. Please be advised that we have already taken the following actions for immediate improvement. • Cleanness of the local area: We have planned a general cleaning campaign together with the South Lombok Association and Kuta local communities. • Hotel Atmosphere: On May 1st, we have launched our new entertainment center named “FUN @ COOL” which has successfully shifted the entire atmosphere of the resort by offering fun games, fun activities, fun music and fun food. • We are looking into the feasibility to operate our own shuttle service to high street of Kuta, which will be happening within 1 -2 months. • Hotel Activities: There are several daily activities available at Novotel Lombok and the following programs are worthy trying on your next stay which are all free of charge. 1. Tanjung Aan Beach Visit 2. Traditional Kuta Market Visit 3. Sasak Village Visit 4. Coconut Tree Climbing Show 5. Management Cocktail 6. Novotel Got Talent Performance 7. Tanjung Aan Sunset Walk 8. Monkey Feeding 9. Etc. • We have built a new beach sellers counter at the hotel beach center where they can sell their goods without disturbing our customers and it has been successfully implemented since April 2015. Once again, thank you very much for staying with us and I hope you will continue to make Novotel Lombok as your preferred place to stay in the future. We look forward to welcoming you back to Novotel Lombok soon. Sincerely, Charles Choi, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from M'sia

Family holiday

Posted Dec 22, 2014
Pros: The swimming and outdoor jacuzzi. Villa was spacious with a day bed. Bathroom was spacious.
Cons: I did not realise about the jacuzzi until the 4th day of stay. Remove the bed netting, probably collecting dust.
Location: Strolling along the beach and vicinty of hotel.Short taxi ride to cafe / restaurant in Kuta. Food in Kuta were pricey. So just stay and eat in hotel.
The outdoor pools were awesome especially the lower ones. Clean poo with outdoor jacuzzi.!
Comment from Hotel Management
Aug 25, 2015 by Charles Choi, Hotel Management
Dear YM, Warmest Greetings from Novotel Lombok Resort & Villas! Thank you for choosing Novotel Lombok to spend your valuable holidays last year and for taking your precious time to share your wonderful experiences during your recent stay. I am extremely delighted to hear that you enjoyed your stay with us and I would like to thank you for your compliments on our swimming pool. I will definitely share your great comments with my colleagues and congratulate the team on your behalf. For last few months, the new management and the entire Novotel Lombok team have been working very hard to deliver very pleasant and memorable experience to all our customers and I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
Comment from Hotel Management
Aug 25, 2015 by Charles Choi, Hotel Management
Dear YM, Warmest Greetings from Novotel Lombok Resort & Villas! Thank you for choosing Novotel Lombok to spend your valuable holidays last year and for taking your precious time to share your wonderful experiences during your recent stay. I am extremely delighted to hear that you enjoyed your stay with us and I would like to thank you for your compliments on our swimming pool. I will definitely share your great comments with my colleagues and congratulate the team on your behalf. For last few months, the new management and the entire Novotel Lombok team have been working very hard to deliver very pleasant and memorable experience to all our customers and I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
2 out of 5
by A verified traveler from Sulzbach-Ros., Bayern

Überteuertes Hotel mit lustlosem Personal

Posted Dec 15, 2014
Pros: Die Lage
Cons: Eigentlich gehört das Personal und der Manager ausgetauscht .
Location: Das Hotel befindet sich in einer Strandbucht außerhalb von Kuta. Tagsüber kann man schnorcheln, schwimmen und in andere Badebuchten fahren zum Surfen.
Schon bei unserer Ankunft zeigte sich die Lustlosigkeit des Personals. Zwar sah man kurz von der Rezeption auf, lies aber den Taxifahrer das Gepäck auf den Boden stellen, ohne das sich jemand bemüht hätte, uns zu begrüßen. Die Anlage schaute vernachlässigt aus, es lagen Zigarettenkippen herum und auch anderer Müll. Unsere Villa machte einen vernachlässigten Eindruck, schiefe Gardinen und die Abwasserrohre stanken unangenehm. Beim Frühstücksbüffet wurden leergegessene Platten nur auf Nachfrage und auch nur unwillig nachbestückt. Da das Hotel außerhalb von Kuta liegt, das Hotelpersonal sich aber weigert, ein Taxi mit Taxameter zu rufen, muss man abends die überteuerten Fahrdienste der Einheimischen in Anspruch nehmen, denn vorm zu Fuß gehen wird ausdrücklich gewarnt. Alles in allem ein vergessenswerter Aufenthalt für zu viel Geld.
5 out of 5
Recommended
for Families
by A verified traveler from Kuala Lumpur

Nice resort with beautiful beach view

Posted Dec 15, 2014
Pros: Big 2 rooms in the family villa and beautiful beach view.
Cons: There are plenty of flies in the restaurant. The resort should hang insect killing UV light lamp. The insects will be electrocuted.
Location: Nothing to do outside the resort as it is very remote. Need 10 mins transport to go to Kuta beach where there are some restaurants and limited shops.
We had a wonderful experience in the resort staying in a family villa facing the beach. The villa has a coffee machine, big bath tub (2 persons) facing a TV, shower place and toilet. There is a jacuzzi in front of the villa. We like the view as we can watch sunset in the evening. Very convenient for us to go to the beach. The kids can play beach volley ball, ping pong and basket ball. Hotel staff are friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very good retreat, close to a private beach

Posted Dec 13, 2014
A very good retreat from the hustle and bustle of city life.
2 out of 5
by A verified traveler from Pantin

Grosse déception

Posted Nov 9, 2014
les + : situation de l'hôtel au bord de l'océan, très belle plage, chouettes piscines, calme. les - : chambre à la propreté douteuse (cafard, réfrigérateur dégoutant, taches sur les draps, joints moisis dans la souche...), confort très médiocre pour un hôtel 4 étoiles (seulement une douche, AC moyennement efficace, il me fallait chaque soir 1h pour que la température soit supportable), petit déjeuner sans goût ou carrément pas bon (mention spéciale aux viennoiseries ; même les viennoiseries industrielles sont plus savoureuses...).
Comment from Hotel Management
Nov 24, 2014 by Room Division Manager, Hotel Management
Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. Your remarks and suggestions are much appreciated as they help us improve both our service and our product, please be certain that they are well noted will be given the utmost priority in our improvement plan.
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 2, 2014 on Hotels
4 out of 5
Recommended
for Couples
by Amanda from Sweden

Fine hotel but sometimes a bit disorganized

Posted Sep 29, 2014 on Hotels
Given the relatively remote location of the hotel I would have appreciated more cheaper eating/kiosk - options around
3 out of 5
by A verified traveler from Frankfurt

Nicht mehr

Posted Aug 30, 2014
Wir waren das 4. mal im Novotel Lombok. das erste Mal 1999, damals hiess es noch Coralia Novotel, dann in 2009 und in 2010 und jetzt wieder. Wir hatten, wie immer, ungefähr eine Woche gebucht als Abschluss unseres Urlaubes. In 2010 konnte man sehen das die Zimmer eine Renovierung brauchten, aber sie waren sauber und das Personal machte vieles wett. Jetzt gab es renovierte Zimmer, aber meiner Meinung nach ist diese Renovierung nicht sehr gelungen, billiges Material, schlecht verarbeitet und an vielen Stellen schon kaputt oder beschädigt. Schlimmer war für uns aber dass das Zimmer und vor allem das Bad, nicht sauber waren. Obwohl wir für die letzten 2 Tagen eine privat pool Villa gebucht hatten, haben wir dieses abgesagt weil wir keine Lust hatten den Aufpreis für eine wieder nicht-saubere Unterkunft zu zahlen. Wir hatten das Gefühl dass Novotel die günstige Lage und das Monopol im Süden von Lombok nicht gut getan haben.
Comment from Hotel Management
Sep 4, 2014 by Room Division Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Lombok. Your remarks and suggestions are much appreciated as they help us improve both our service and our product.