Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from New Zealand

Nice hotel close to the beach

Posted Sep 22, 2016
Pros: Good amenities, good size deluxe rooms.
Cons: Menu choices - it would benefit from having more choice for eating out. The menu was the same at all restaurants.
Location: Location quite isolated. Felt a bit enclosed having to stay in the resort day after day.
Stayed in hotel for 9 nights which was probably a little too long. Although the hotel offered most things the location was quite isolated.
Comment from Hotel Management
Oct 3, 2016 by CHARLES, Hotel Management
Dear Sue, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel with Nice hotel close to the beach, good amenities and good size for deluxe room. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. For your information, the Kuta main town is only 5 minute drive and it is easy to arrange your transportation either directly with the hotel or through a 3rd party Taxi company located inside the resort. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
5 out of 5
by A verified traveler from Paris

Très bel hôtel

Posted Sep 21, 2016
Pros: plage, piscine, installation, le personnel
Cons: les prix du restaurant, la qualité des plats du restaurant
Le Novotel Lombok est un très bel hôtel. Nous avons apprécié l'accueil. La chambre est magnifique. La plage et la piscine aussi. Tout est très beau. Un seul petit bémol : le restaurant est cher alors que les plats ne sont pas exceptionnels. Nous avons préféré manger en ville.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Helene, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel with Beautiful white sandy beach and great swimming pool. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. On the other hand, I am sorry to hear that you felt like our product and service such as dining experience and price did not meet your expectation. Your feedback had been shared to our F&B Director for immediate actions and improvements. For your kind information that We have been trying hard to provide the better value for our customers by offering different theme buffet dinner and daily entertainment. We will keep up our efforts on this area and I am pleased to inform you that we are on the final process of launching our new Lunch Special Menu with a selection of Western & Local food at a reasonable price. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Please do not hesitate to contact me directly for any further assistance at GM@NOVOTELLOMBOK.COM Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
4 out of 5
by A verified traveler from AUST

Great staff, ageing facilities.

Posted Sep 20, 2016
Restaurant service suffers from trainee staff lacking English. Food often delayed for 45 minutes or more at busy dinner time. Area set to change with 3 new hotels to be built nearby in next few years. Novotel will probably be refurbished as part of this shake up. Outdoor activity staff very friendly and helpful.
Comment from Hotel Management
Oct 3, 2016 by CHARLES, Hotel Management
Dear PC, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel with Great Staffs, Hotel Activities, friendly and helpful staff. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. Novotel Lombok was launched 19 years ago and the property has been renovated a few times to keep the hotel & resort facilities all updated. We are on the final process of renovating all room floors and bathroom basin top and I am sure this improvement will allow us deliver a better staying experience to all of our customers. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
4 out of 5
by A verified traveler from Malaysia

Beach front, secluded and quiet

Posted Sep 19, 2016
Small resorts, beautiful, clean and good services
Comment from Hotel Management
Oct 4, 2016 by Charles, Hotel Management
Dear Daniel, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel with beautiful view, clean and good service. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
4 out of 5
by A verified traveler from インドネシア

プライベートビーチでのんびり

Posted Sep 17, 2016
2016年11月に2泊3日の家族旅行で利用。 ホテルの外には何もありませんが、ずっとホテルでのんびり過ごすことができました。 •従業員 愛想も良く、とても感じが良かったです。 •レストラン 味はまぁまぁ。夜は日替わりで、異なるビュッフェスタイルになります。 •ビーチ プライベートビーチで人も少なく、最高にのんびりできました。 •部屋 私が泊まったのはホテルタイプの部屋でした。(ビラタイプではない) 家族4人で連続する2部屋を使いました。広さも清潔さも十分満足できるレベルです。
3 out of 5
by A verified traveler from Kuala Lumpur, KL

Disappointed. More like 3-stars resort.

Posted Sep 14, 2016
Pros: The beach view (room #309), the room decor, private beach, fast internet, free activities carried around all day, the pool.
Cons: Please upkeep the place. I believe this used to be a nice resort, but I don't see any proper maintenance was done, to keep the place.
Location: They have private beach, and you can go to Pantai Segar (closest). Everything else needs to rent scooter. The place is super isolated.
This gonna be a long review, as I stayed for a week (6 nights), and I utterly disappointed with my stay. It was flagged as 4 stars resort, but honestly it doesn't felt like 4 stars, more like 3 stars. Cons: Everything is subpar. The hair dryer is not working, toilet smelled nasty, sink was clogged. The housekeeping didn't clean the room completely. Bottled water was not replenished. There was yellow stains on the duvet cover. (Room #309). The staffs can't communicate in English well. The outside gents (nearby the pool) was nasty and smelly as well. The fruits given on the beach was bad (or almost bad). The foods were ridiculously, ridiculously expensive (5X than Pekan Kuta's food places). One fried rice = a day scooter rental (Rupiah 100K) ! This is an isolated place, so maybe that's why they charged crazily, but come on, 3X is acceptable, but 5X ? Checkout took about 20 minutes to complete, and I booked for airport transfer at 2:00PM, the van came 20 minutes late (so no purpose of early booking then). Super isolated from everything else (other than Segar Beach) - you need to rent scooter to move around. Pros: The beach view (room #309), the room decor, private beach, fast internet, free activities carried around all day, the pool, isolated so super private. I don't enjoy my stay. Sorry for the long review, but for the price paid, it was not worth it. Not sure of other Novotel's chain, but I will not choose this resort anymore.
Comment from Hotel Management
Sep 21, 2016 by General Manager, Hotel Management
Dear Megat, Warmest greetings from Novotel Lombok Resort & Villas! Thank you for choosing Novotel Lombok to spend your valuable holidays and for taking your precious time to share your feedback regarding your recent stay with us. I am deeply sorry to hear that you had experienced inconvenience in several aspect of our products and service. The feedback you have shared has been addressed to our Manager concerned to make immediate actions and improvements. For the Housekeeping issue, the management will carry out daily spot check to ensure all of our standard room setting & cleanness is followed by our team. For the price issue, we are on the final process of creating a new Lunch Special Menu which consists of a selection of local & international food at reasonable prices. Once again thank you for sharing your feedback and we are looking forward to welcoming you back to the resort in the nearest future and provide you with a better experience. Sincerely, Charles Choi, General Manager
5 out of 5
by A verified traveler from paris

Hotel top!!

Posted Sep 9, 2016
On a été pour 3 nuits franchement on n'a pas eu besoin de sortir de l'hôtel avec la plage privée et les activités. Là restaurations est un peu cher pour un pays tel que l'Indonésie mais ça reste relativement les prix en Europe. Éviter la pizza (vraiment pas top) et le menu à partager. Les sandwitchs et hamburger sont bien et le barbacues à thème du soir aussi.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Dear Liz, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel with beautiful sandy beach, hotel activities and very good dining experience. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Please do not hesitate to contact me directly for any further assistance at GM@NOVOTELLOMBOK.COM Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
4 out of 5
by Karen from Australia

Beautiful hotel grounds

Posted Sep 2, 2016 on Hotels
it was great spending time in the hotel. the beach area was gorgeous. all the staff were so courteous and helpful.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear Karen, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel with beautiful view, Gorgeous white sandy beach, friendly and helpful staffs. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
5 out of 5
by A verified traveler

gutes Hotel an schönem Strand

Posted Aug 21, 2016
Pros: große Strandhäuschen wohin Lunch serviert wird
Location: direkt am Stand, man kann andere Strände besuchen, Affen füttern,...
Die Zimmer sind sehr komfortabel, das Essen gut und die Aktivitäten zahlreich
Comment from Hotel Management
Aug 24, 2016 by Charles, Hotel Management
Dear Valued Guest, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel beautiful view, comfortable room, various activities and the good foods. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Please do not hesitate to contact me directly for any further assistance at GM@NOVOTELLOMBOK.COM Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager
3 out of 5
by A verified traveler from 日本

プライベートビーチで楽しめた

Posted Aug 9, 2016
Cons: タオル交換が毎日言わないとしてくれないようなのが、少し困りました。
Location: すぐ近くにクタビーチがあってマリーンスポーツも十分楽しめそう。
家族でのんびりするのには静かでよかった。子供用プールもあって子供も楽しめた。ビーチヨガは海を見ながら気持ち良かった。インストラクターも私たちが受けたときは日本語が話せる人で初めてだったけど、無理しないよう優しく教えてもらえた。
Comment from Hotel Management
Aug 15, 2016 by Charles, Hotel Management
Dear Yuko, Warmest Greetings from Novotel Lombok Resort & Villas. Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were impressed by the hotel environment. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests, which will work as an additional motivation to continue our commitment and dedication to excellent hospitality. We will be continuously doing our extra efforts to ensure all of our customers have a memorable experience. Once again thank you for sharing your feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely, Charles Choi, General Manager