Ratings based on 52 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

CLEAN THE BEACH

Posted Dec 5, 2016
Pros: hotel is good and great location to airport
stayed at this hotel on a number of occasions - staff and facilities are OK - but CLEAN THE BEACH - appreciate its a public beach but the area in front of the hotel is a reflection on YOUR PROPERTY
Comment from Hotel Management
Dec 8, 2016 by iva, Hotel Management
Dear Valued Reviewer, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We do apologize for any inconvenience may be encountered during your stay. Concerning to the beach, it is indeed quite dirty during heavy rain. We do the cleaning of the pathway regularly and we work together with the regional cleaning department to do the general cleaning at the beach by today. Once again thanks a lot, we are looking forward to welcome you back with our hospitality. With much appreciation, Iva Choriati Public Relations Manager
3 out of 5
by A verified traveler

Was a bit older and the furniture was very sparse.

Posted Dec 3, 2016
The hotel showed signs of being past its prime. Was still fine but really didn't have a nice beach but it had a nice pool area.
Comment from Hotel Management
Dec 5, 2016 by iva, Hotel Management
Dear Valued Reviewer, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We do apologize for any inconvenience may be encountered during your stay. We value your feedback to encourage us in giving the best service to our guests. Once again thanks a lot, we are looking forward to welcome you back with our hospitality. With best regards, Iva Choriati Public Relations Manager
4 out of 5
Recommended
for Other
by A verified traveler

Patra Jasa bali resort

Posted Nov 24, 2016
Pros: Fantastic gardens and layout
Cons: maintenance
Location: quiet outside the busy area
fantastic service good food excellent gardens and swimmingpools
Comment from Hotel Management
Nov 29, 2016 by iva, Hotel Management
Dear Valued Reviewer, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We are happy to hear that you had a great time with us. We will share this comment to all the members of the hotel as the complimentary as well as to encourage us in giving the best service to our guests. Once again thanks a lot, we are looking forward to welcome you back with our hospitality. With best regards, Iva Choriati Public Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Close to the airport

Posted Nov 12, 2016
Pros: The service, the large daybeds by the pool and the location.
Cons: The cocktails and wine served at the swim up bar
Location: Right next to the airport
We decided to stay at this hotel as we had a very early flight home to Australia the next day and it was prectically next door to the airport. We relaxed by the spectacular pool and watched the sunset from the pool. The beach was meters from the hotel and also looked over the sunset. The food at the hotel was delicious but the cocktails and wine at the bar missed the mark so much that I couldn't drink some of them. The rooms were very comfortable with a view of the beautiful gardens that surround the whole resort. It's very quiet and relaxing at the resort but a few things are a little dated.
Comment from Hotel Management
Nov 15, 2016 by iva, Hotel Management
Dear Mr. Ryan, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We are happy to hear that you had a great time with us. We are pleased to share this comment to all the members of the hotel as the complimentary as well as to encourage us in giving the best service to our guests. Once again thanks a lot, we are looking forward to welcome you back with our hospitality. With best regards, Iva Choriati Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location by the airport!

Posted Oct 28, 2016
Pros: It was super close to the airport, friendly staff, great buffet, you can walk along the beach path as well as to Kuta malls. Great for late night arrivals or for stop before going on to Ubud, etc.
Cons: There really wasn't anything I didn't like. We booked it because I landed very late at night and wanted skmthing closd by and easy to get to. It was perfect!
Location: Walk on the beach, swim in the pool, go to the Kuta malls, get a Balinese massage
Comment from Hotel Management
Nov 1, 2016 by iva, Hotel Management
Dear Mrs. Sherrie, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We are happy to hear that you had a marvelous time with us. We will share this comment to all the members of the hotel as the complimentary as well as to encourage us in giving the best service to our guests. Once again thanks a lot, we are looking forward to welcome you back with our hospitality. With best regards, Iva Choriati Public Relations Manager
2 out of 5
by A verified traveler from Gold Coast Australia

Stayed for day use

Posted Oct 24, 2016
Pros: Close to airport.
Cons: Needs a coat of paint and the pool needs chlorinating and cleaning. Bring prices back in line with other hotels, particularly the Bintang beer.
Had stayed before and had lovely experience. This time was appalled by state of pool, slime and moss all around the bar and stools. Also, very very disappointing was the price of their drinks ... Bintang usually 3-35000IDR but here they hit you 750000THB, no ice machines and booklet says to call reception for a bucket - which we did only to be told after delivery that there was a cost involved for this also - only 100000THB but this is usually a free service. We had stayed at 3 other 4* properties and not experienced these prices.
Comment from Hotel Management
Oct 26, 2016 by iva, Hotel Management
Dear Mrs. Karen, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We do apologize for any inconvenience may be encountered during your stay. Concerning to the drink price, we put the price which is worth with the service and equal with other five star hotel in Bali. Once again thanks a lot, we are looking forward to welcome you back with our hospitality. With best regards, Iva Choriati Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice, spacious, quiet

Posted Aug 7, 2016
Relaxing, nice beach front resort. We were upgraded to a suite which was great. Only negatives mosquitos in the room - found out we should have asked for an electric mosquito repelled. Also no pool towels available when we checked on at 5pm. Told none till tomorrow and not enough sun loungers.
Comment from Hotel Management
Aug 25, 2016 by iva, Hotel Management
Dear Valued Reviewer, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We do apologize for any inconvenience may encounter during your stay with us. Concerning to the pool towel, there was a trouble in our Laundry so that it was a bit late to supply towels to our guests. We valued your feedback to encourage us in giving better service to our guests. Once again thanks a lot, we are looking forward to welcome you back with the better service. With best regards, Iva Choriati Public Relations Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Nice quiet hotel with friendly staff

Posted May 8, 2016
Pros: - Very professional and friendly staff members - Beautiful large pool by the beach - Free breakfast buffet
Cons: - Cleanliness could be improved (e.g. bathroom had some dirt and hairs from previous hotel guests)
Location: Though it's close to the airport, it's still very quiet at the resort
I enjoyed my stay at this resort and would return again, the staff members were very courteous and the overall experience was quite pleasant. For guests who'd like to access the pool or lobby often, I recommend booking a room close to the lobby / pool area, as the hotel property is very big (and easy to get lost in, if you don't have a map).
Comment from Hotel Management
May 29, 2016 by iva, Hotel Management
Dear Valued Reviewer, Warmest Greetings from Patra Jasa Bali Resort & Villas Thank you for posting your comment on Expedia.com due to your experience with us. We do apologize for any inconvenience may encounter during your stay with us. We will pass this comment to the Department concerned to improve the quality of the cleanliness. Once again thanks a lot, we can't wait to welcome you back to stay in our Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach, a bit secluded

Posted Dec 16, 2015
Internet only reliable in lobby. Cooking classes not the best. Staff fantastic, English spell spoken.
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Beachfront resort next to airport

Posted Nov 12, 2015
Pros: Great air-conditioning.... spacious rooms. Prompt service by front desk and bell staff.
Location: I was by myself and it's not great area next to the major airport(as in any big city). I decided to be smart and use only resort spa and restaurants
Clean and well gardened grounds. Great swimming pools, swim up bar on beach. Friendly staff. English is good enough to communicate at an adequate level. It's a large resort, my room was about a 10 min walk to lobby, restaurants, pools, and spa. 15 mins to beach. Next time I'd request a room closer to pool. Food was good and Breakfast was included in price. I was only staying 2 nights and I would stay there again.