Ratings based on 453 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from amman

Nice hotel and close to everything

Posted Sep 16, 2017
The service is perfect, the hotel is clean and luxurious it's service is excellent and it's location is near to everything.. simply won't try any other
Comment from Hotel Management
Oct 12, 2017 by Dario Orsini, Hotel Management
Dear omar, Thank you for your wonderful feedback and I am glad to know that you were impressed with the property cleanliness and the Sheraton services we offer. It is our commitment to always provide an exceptional services to our esteemed guests. The team was delighted to learn how satisfied you are with the service provided. I hope you had a fantastic stay in Bali and we are looking forward to welcoming you again in the future. Regards, Dario Orsini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Paper thin walls

Posted Sep 8, 2017 on Orbitz
You can hear everything ! Walls are super thin, other than that, ideally located ! Super great stafff, free breakfast was delicious.
Comment from Hotel Management
Sep 20, 2017 by Dario Orsini, Hotel Management
Dear Johnny, Greeting from Sheraton Bali Kuta Resort. It is a pleasure to know that you had an excellent stay in the resort and impressed with our staff performance as well as the breakfast we provided. In the flip side, please sincerely apologize for the noise issue which created inconvenience. I along with the team look forward to welcoming you back! Regard, Dario Orsini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Good position

Posted Sep 7, 2017 on Wotif
Pleasant Breakfast restaurant outside section could do with an upgrade on furniture
Comment from Hotel Management
Sep 20, 2017 by Dario Orsini, Hotel Management
Dear Greg, Greeting from Sheraton Bali Kuta Resort. I am delighted to learn that you had a pleasant stay with us and we appreciate your feedback about our restaurant furniture, will definitely share with our team for further improvement. I am looking forward to welcoming you again on your next trip to Bali. Regard, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Amazing hotel close to beach shops etc

Posted Aug 25, 2017 on Wotif
Absolutely amazing hotel we loved everything about it. The food and staff at Feast restaurant were fantastic . Can't wait to stay again the best hotel we've stayed at in Bali in our 30 visits .
Comment from Hotel Management
Sep 5, 2017 by Dario Orsini, Hotel Management
Dear Deborah, Thank you very much for your excellent review. It such a pleasant to read your wonderful feedback, which you had an excellent experience at the resort and love all we did. We look forward to providing another memorable experience for you in the near future. Regards, Dario Orsini General Manager
1 out of 5
by David

Worst 5 star in bali

Posted Jul 11, 2017 on Hotels
This is the worst 5 star in bali during my stay 7 nights i had to change 2 times room, first time the room was so close to the shopping mall that it was impossible to sleeping due to à very bad noise isolation, second time they put me on the samedi floor by the Wayne the second and i was next to the elevator and each time someone was taking it i heard like à big bang in my room, they Still didnt want tu put me on the fourth floor and finally on the Last room i stayed they dis some drilling work on top of my room at 01h30 un the morning. And the 2 times i have changed room i could find on the floor of the New room à lot of hairs which were not mine si clealeness is not so grâce. So i Will nether go back there and i do not recommend it to anyone
Comment from Hotel Management
Jul 27, 2017 by Dario Orsini, Hotel Management
Dear David, Greetings from Sheraton Bali Kuta Resort First and foremost thank you for taking the time to share your experience with us. I truly appreciate your detailed feedback and I have taken the liberty of sharing this with our team to let them understand what our guests are looking for and what their expectations are. Also, I would like to sincerely apologize for not meeting your expectations entirely….. David, I truly hope that you will entrust us with another stay, where we could regain your faith in us, and show you what a Sheraton experience should be... Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Everything was excellent

Posted Jul 7, 2017 on Wotif
Amazing and relaxing Sensational views Friendly staff Maybe an improvement is to provide prayer facility. The one in basement is far from hotel.
Comment from Hotel Management
Jul 14, 2017 by Dario Orsini, Hotel Management
Dear Hassan, It such a pleasure to read your wonderful feedback, which you had an excellent experience at the resort, love our view and our associate friendliness. Your feedback for prayer facility is well appreciated, we do have on demand praying equipment in our resort and qiblat sign also provided at our room, simply just contact our Guest Service Center and our team will deliver to your room. Hopefully, your wonderful experience will lead you back to Sheraton Bali Kuta Resort on your next visit to Bali. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
The best hotel I ever stayed in. Recommended for bali torists
Comment from Hotel Management
Jul 14, 2017 by Dario Orsini, Hotel Management
Dear guest, Thank you for taking the time to review us. We are delighted to receive your feedback and learn that you had a relaxing stay at our resort. Once again thanks for your recommendation and look forward to welcome you back to the Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located, hotspot for night life

Posted Jun 23, 2017
If you don't want secluded place then go for this hotel as located at the most happening spot of Bali. Next to beach and many food options available near by including lots of Indian food. Liked their kid care approach so you can enjoy while kids are well taken care by the resort staff. Would suggest that the Hotel should add more veg option in breakfast
Comment from Hotel Management
Jun 28, 2017 by Dario Orsini, Hotel Management
Dear vivek, I truly appreciate that you took the time to share your experience. Indeed, we're proud of our strategic location in the heart of Kuta where great entertainment is only a walk away. Very true, Play@Sheraton is a safe place for the kids to play while the parent can enjoy other activities in Kuta. Vivek, we appreciate your feedback for the vegetarian option in breakfast it will help us to improve our breakfast experience. Thank you again for sharing your experience and look forward to seeing you again soon. Regards, Dario Orsini General Manager
5 out of 5
by Kathryn

Perfect honeymoon hotel!

Posted Jun 23, 2017 on Hotels
Wonderful experience!!! We stayed for our honeymoon and we LOVED it! Amazing staff, and a one of a kind hotel, we enjoyed every bit of it, do not miss this place!
Comment from Hotel Management
Jul 27, 2017 by Dario Orsini, Hotel Management
Dear Kathryn, We are honored and proud to be part of the celebration, and on behalf of the team, allow me to congratulate you on your recent wedding, and wish you a great journey together! Kathryn, I am delighted to know that we could provide a fabulous experience, and we are waiting forward to welcome you back for another special occasion or a quick getaway in the future. Regards, Dario Orsini General Manager
4 out of 5
by Tiny

Location ok

Posted Jun 21, 2017 on Hotels
Not bad
Comment from Hotel Management
Jun 28, 2017 by Dario Orsini, Hotel Management
Dear Tiny, Thank you for reaching out to us and we hope to welcome you to the Sheraton Bali Kuta Resort in the near future. Regard, Dario Orsini General Manager