Ratings based on 475 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth , WA

Staffffff , close to everything

Posted Feb 10, 2018
One of the best hotels I've ever been to. Staff are more than amazing, they care about all the details to make you happy and make your stay as comfortable as possible We loved our relaxing time there I'd love to thank everyone there specially Linda who works at the reception. She was extremely helpful We can't thank you enough for the lovely time we had and I cant recommend you enough
Comment from Hotel Management
Feb 16, 2018 by Dario Orsini, Hotel Management
Dear Merro , Thank you for choosing us during your recent visit to Bali. We always believe in ambitious service which delivered from the heart, and it is truly rewarding knowing that Linda brought the values into action. Your feedback will definitely be shared with all associate especially Linda, and I genuinely appreciate that you are taking the time to recognize her personally. Merro, I hope that we could host you again in the future and provide you a with a memorable experience. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2018
My stay in Bali was amazing due to the Sheraton Resort. Truely amazing place to stay for honeymoon or vacation!!!
Comment from Hotel Management
Feb 8, 2018 by Dario Orsini, Hotel Management
Dear Guest, Thank you for taking the time to review us. I am delighted to know that we could provide a fabulous experience, and we are waiting forward to welcome you back for another special occasion or a quick getaway in the future. Regards, Dario Orsini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth - Western Australia

Very Good Hotel but does not have it's own beach.

Posted Jan 12, 2018
Pros: As above
Location: Location is good but it would be better if the hotel had its own beach instead of the public beach across the road.
Very good location and very friendly staff. The rooms are big and bright. Excellent relaxing pool. We had our New Years Eve dinner in their Italian restaurant and it was really good worth the price we paid and had the best view to see the fireworks from their rooftop. We could see all the fireworks along the Kuta Beach from this view.. Overall 5 star.
Comment from Hotel Management
Jan 23, 2018 by Dario Orsini, Hotel Management
Dear Shah, Thank you for sharing your experience with us. Great to know that you had a great time of new year transition in Bali and enjoyed our Bene Italian Kitchen. I wish you have a fantastic year ahead and look forward to welcoming you back to the Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and super helpful staff!

Posted Dec 31, 2017
The people who work at the hotel really make it. The breakfast buffet is awesome and facilities great, but the friendly staff made the stay that big better. Only problem with holiday was Expedia. Got to airport and realised my daughters last name was spelt incorrectly. The airline said Expedia as the booking agent should change, but Expedia customer service refused. They wanted us to buy a new ticket even tho Cheers it was a simple spelling change. They said if not, I would have to leave my 7 year old daughter behind. Terrible customer service. Also, they only booked one bed in hotel for 4 guests!!
Comment from Hotel Management
Jan 23, 2018 by Dario Orsini, Hotel Management
Dear Guest, Thank you for taking the time to review us and we are sorry to hear about the experience with Expedia. On the flip side, we glad that our associates helped you make the most out of your stay at the Sheraton Bali Kuta Resort. Best Regards, Dario Orsini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Nice to stay

Posted Dec 30, 2017
Pros: Spa is the best we like , the staffs did well.
Location: good location
Location is good, price reasonable, staffs are nice , room is clean, in general is nice to stay. Spa is very good too.
Comment from Hotel Management
Jan 23, 2018 by Dario Orsini, Hotel Management
Dear LY CHAN, Thank you for the positive feedback about your stay at the Sheraton Bali Kuta Resort. We are glad to hear you had a memorable stay with us, enjoyed the spa services and the treatment selected. If your travels bring you back to Bali again, we look forward to having you stay with us next. Best Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, ROK

Perfect

Posted Dec 25, 2017
After reading the mixed reviews, I was hesitant about staying here. I’m glad I didn’t listen to the negative reviews because I had a wonderful stay. The buffet breakfast was excellent and provided labeled vegetarian options. Since I arrived at midnight, the hotel allowed me a 2pm checkout. I was very thankful because I was exhausted. All in all, I would definitely stay here again.
Comment from Hotel Management
Jan 23, 2018 by Dario Orsini, Hotel Management
Dear Kanika, Thank you for the positive feedback about your stay at the Sheraton Bali Kuta Resort. Our kitchen team is flexible in providing different food options to cater the dietary needs, and we are glad that something small like that can make a difference in your stay. We look forward to seeing you on your next stay in Bali. Best Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Amazing hotel!!

Posted Dec 23, 2017
Amazing hotel close to shopping and beach. Rooms are very clean. Service was amazing. You will fall in love with the pool!
Comment from Hotel Management
Dec 29, 2017 by Dario Orsini, Hotel Management
Dear Ayy, It sounds like perfect stays, and I am glad to know that our strategic location, our room cleanliness, the pool and the fantastic team could make the best of your stay and assist you to reach the full potential of your holiday. Ayy, thank you again for choosing to stay with us, and we are looking forward to another opportunity to host you in the future. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Dec 18, 2017
Very nice hotel . All staffs are very friendly and kindly. My room is big and clean.
Comment from Hotel Management
Dec 29, 2017 by Dario Orsini, Hotel Management
Dear mintzy, Thank you for sharing your experiences with us about your stay at the Sheraton Bali Kuta Resort. We are glad to hear that you have enjoyed your stay and that we have met your expectations of a true Sheraton experience. mintzy, we really appreciate your nice feedback and we already look forward to your next visit. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Dec 5, 2017
Great hotel, great location. Will come back again for sure!
Comment from Hotel Management
Dec 15, 2017 by Dario Orsini, Hotel Management
Dear Rini, Greeting from Sheraton Bali Kuta Resort Thank you very much for taking the time to share your impressions of our location. We are glad you enjoyed the comfort and location of our resort. We look forward to welcoming you back the next time you are visiting the island of Gods. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
Was great hotel with great staff and fast services. Also near for everything in kuta.
Comment from Hotel Management
Dec 15, 2017 by Dario Orsini, Hotel Management
Dear Guest, Thank you very much for your kind words! Reviews like yours are the one that keeps on motivating us to always go beyond our limits to provide a memorable experience for all of our guests. We always empower our associates to create wonderful stays for our guest, and I am proud to know that our team could bring the service promise into life. Thank you again for such an encouraging review, and we hope that we could host you soon in the future. Regards, Dario Orsini General Manager