Ratings based on 423 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from amman

Nice hotel and close to everything

Posted Sep 16, 2017
The service is perfect, the hotel is clean and luxurious it's service is excellent and it's location is near to everything.. simply won't try any other
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
The best hotel I ever stayed in. Recommended for bali torists
Comment from Hotel Management
Jul 14, 2017 by Dario Orsini, Hotel Management
Dear guest, Thank you for taking the time to review us. We are delighted to receive your feedback and learn that you had a relaxing stay at our resort. Once again thanks for your recommendation and look forward to welcome you back to the Sheraton Bali Kuta Resort. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located, hotspot for night life

Posted Jun 23, 2017
If you don't want secluded place then go for this hotel as located at the most happening spot of Bali. Next to beach and many food options available near by including lots of Indian food. Liked their kid care approach so you can enjoy while kids are well taken care by the resort staff. Would suggest that the Hotel should add more veg option in breakfast
Comment from Hotel Management
Jun 28, 2017 by Dario Orsini, Hotel Management
Dear vivek, I truly appreciate that you took the time to share your experience. Indeed, we're proud of our strategic location in the heart of Kuta where great entertainment is only a walk away. Very true, Play@Sheraton is a safe place for the kids to play while the parent can enjoy other activities in Kuta. Vivek, we appreciate your feedback for the vegetarian option in breakfast it will help us to improve our breakfast experience. Thank you again for sharing your experience and look forward to seeing you again soon. Regards, Dario Orsini General Manager
5 out of 5
by Kathryn

Perfect honeymoon hotel!

Posted Jun 23, 2017 on Hotels
Wonderful experience!!! We stayed for our honeymoon and we LOVED it! Amazing staff, and a one of a kind hotel, we enjoyed every bit of it, do not miss this place!
Comment from Hotel Management
Jul 27, 2017 by Dario Orsini, Hotel Management
Dear Kathryn, We are honored and proud to be part of the celebration, and on behalf of the team, allow me to congratulate you on your recent wedding, and wish you a great journey together! Kathryn, I am delighted to know that we could provide a fabulous experience, and we are waiting forward to welcome you back for another special occasion or a quick getaway in the future. Regards, Dario Orsini General Manager
4 out of 5
by Tiny

Location ok

Posted Jun 21, 2017 on Hotels
Not bad
Comment from Hotel Management
Jun 28, 2017 by Dario Orsini, Hotel Management
Dear Tiny, Thank you for reaching out to us and we hope to welcome you to the Sheraton Bali Kuta Resort in the near future. Regard, Dario Orsini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Hotel is in Center of activities

Posted Jun 3, 2017
Sheraton, Kuta Bali is well located with a beach front, shopping mall, lots of eateries and money changers. Room is very cozy with warm hospitality. Hotel management makes great effort in checking in term of security - there's screening at every gate and respectfully assertive in term of bags. Better be safe than to be sorry. Nice hotel surrounding including gym and spa facilities as well. Definitely would recommend Sheraton Bali, Kuta to Travellers.
Comment from Hotel Management
Jun 14, 2017 by Dario Orsini, Hotel Management
Dear Joyce, Thank you for your recommendation. We always proud of our facilities and location, I am happy to know that you enjoy it as well. Indeed safety of our guest and our associate are the priority. Joyce, we are waiting forward to see you again in the future! Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great hotel

Posted May 28, 2017
This hotel is a great hotel right in the middle of all the action. The staff at the hotel are all so friendly and nice including Anil at the hotel bar and Ling who helped me with checking in. The staff are all so friendly and when walking around the hotel they all smile and ask how you are. In addition to this, the rooms are very nice and spacious and kept very clean. Overall, I was happy with this hotel and would recommend to anyone.
Comment from Hotel Management
Jul 27, 2017 by Dario Orsini, Hotel Management
Dear Stephen, Thank you very much for your excellent review. I am glad to see that you enjoyed our spacious rooms with the famous Sheraton Signature Sleep Experience. Indeed, our staff here loves to go above and beyond for our guests and we thank you for taking the time to mention Anil and Ling Sia! We will be sure to pass your comments along to the team as we're sure it will motivate them to keep up the good work. Thank you for recommending us and we look forward to providing another memorable experience for you in the near future. Regards, Dario Orsini General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Recommended hotel with nice beachfront view

Posted May 27, 2017
Pros: Connected to Mall, very neat hotel and friendly staff.
Cons: The install secure access and tighten all area heading to guest room. To protect guest from intruders.
Location: location is perfect, shopping is next door, nearby to airport, 20mins away.
Very nice hotel with a nice view with balcony facing the sea, the pool and lobby were all awesome, connected to Beachwalk mall, everything is awesome, its 20mins away from the airport and highly recommended for honeymoon.
5 out of 5
by lawrence

This traveler left a rating score only Posted May 27, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Location in Kuta

Posted May 20, 2017 on Wotif
Pros: We liked everything
The Sheraton Hotel Staff were the best we have ever experienced, everything about our stay (5 nights) was excellent.