Ratings based on 417 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from australia
Neighbors suckPosted Mar 4, 2018
Moved rooms coz of neighbours above me moving furniture all the time only to get neighbours with extreme domestic issues in the next room, while this is no major fault of the hotel, it put a huge dampener on the stay and highlighted the buildings privacy faults.
for Everyoneby A verified traveler from Australia
Quiet hotel well out of the wayPosted Feb 20, 2018
Location: Courtesy coach to Bali Connection with connections further afield.
Pleasant enough for the price, limited dining offers, breakfast excellent. WI-FI abysmal!!!!!
for Everyoneby A verified traveler from Perth
Service a Big IssuePosted Feb 18, 2018
Pros: Rooms and Swimming pool
Cons: Customer service
Location: A bit too far from locations
Didn't get the rooms booked online, had to show them the pictures to prove what had been booked. Pickup at the airport was pre booked but found no one at the airport, had to call the hotel - the driver had a different name to pick up!!!! No apologies from anyone at the hotel. Just need more friendly staff and the hotel is good.
by A verified traveler from Australia
A tired hotel needing attentionPosted Jan 23, 2018
We stayed for 7 nights at the hotel. Overall the hotel was tired and run down and needs attention with general paintwork and maintenance. Some money spent would make it a great venue. I struggle believing it's a 4 star hotel. The shuttle bus to Bali collection was advantageous as the hotel is a distance from anywhere, no real shops nearby. We found we spent lots on meals each day with only Bali collection the option for eating out. We tended to see most people stayed 2-3 days. The pool is the best part of the hotel and staff seem to take time and attention to keep it clean. Both pools are great and the hotel would benefit from more activities in the evenings for guests. Breakfast was good and the scrambled eggs were tasty. There was a wide range of food to eat. We all ended breakfast with fruit. We stayed in the loft rooms on the top floor. The rooms were cleaned daily although sometimes late in the afternoon. One day we had extreme rain and the roof leaked in multiple places. Overall the room was satisfactory.
for Everyoneby A verified traveler from Adelaide
Nice hotel walking distance to restaurants and beaPosted Jan 14, 2018
Location: Beach restaurants shopping
Great time good breakfast great pool staff excellent.
Comment from Hotel Management
Jan 18, 2018 by Hendrik, Hotel Management
Dear Craig, Thank you for staying with us and we are so glad to hear that you had a great time as well as positive comment about our breakfast, pool and also the staff. we do look forward to welcoming you back again in near future.
No water in toiletPosted Dec 15, 2017 on Hotels
On our first arrival we were welcomed by the staff. They provided us with all the useful information. However on the day we check out there was no water in toilet which made us inconvient and was very dissapointed.
for Everyoneby A verified traveler
Nice hotelPosted Dec 11, 2017
I was staying with my family, good hotel, but towels and bedsheets was old and some of them dirty.
Family tripPosted Nov 26, 2017 on Hotels
The cleanliness of room and hotel is OK. The buffet breakfast is mostly asian, but OK. Quality of service is good, smiling, helpfull staff. It used to be a 4* hotel but now it's dated, but well maintaned. The pool area is very nice. It is little bit far from the beach and the shopping area but they have a shuttle bus in every hour. To Kuta an other area we usd Grab which was cheap (60-70000 IDR/trip).
for Everyoneby A verified traveler from perth western australia
Great pool areaPosted Nov 22, 2017
Pros: Staff were great and helpful with taxis and information with good English
Cons: Bathroom extras, fridge should have food and drinks and real milk cups and tea and coffee and hand towels, should match number of guests ,
Location: Good location and shuttles were readily available, taxis could be arranged easily
The pool area was lovely however there is a paddock on the the other side of the fence and you can’t see it but you can smell it sometimes. The rooms were clean but the hotel lets itself down with the little things. Soap, shampoo and body wash and shower cap were the only extras in the bathroom , one hand towel for three people and we had to ask to have the room cleaned a few times. The staff were helpful and good English. Breakfast was adequate but not great. It was not an expensive hotel and as such was I suppose value for money. Shuttles supplied by Collection are frequent to and from and is about 15 minutes away. Also hotel supplies free shuttle to the beach .
for Everyoneby A verified traveler from london
Nice hotel with a nice poolPosted Nov 13, 2017 on Ebookers
Nice hotel with two nice swimming pool. Our room was a good size with a nice pool view. Our check in and check out was quick. We were able to get a late check out without any extra cost. The breakfast buffet was good, with plenty of variety. There is a nice small beach 10min walk away. There are no restuarants within walking distance.