Ratings based on 740 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Inviting hotel

Posted Mar 28, 2018
Had a wonderful stay at the Westin. Everywhere the staff was friendly and helpful. Nothing to complain about my stay here.
Comment from Hotel Management
Apr 12, 2018 by Alex Dietzsch, Hotel Management
Dear Mel, It gives us great pleasure that you had a wonderful stay at our resort and that you were pleased with attentiveness and friendliness of our associate. We surely look forward to welcoming you back at the resort in the near future. Alex Dietzsch Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Great for couples and families

Posted Mar 27, 2018
We love the resort so much! Staff are friendly and very customer oriented, food is great, nice swimming pools and it’s close to the beach. The beach is not that good though (well at least if you’ve been to other places with beautiful beaches). It’s just pleasant to be near the beach for some peace and quiet.
Comment from Hotel Management
Apr 12, 2018 by Alex Dietzsch, Hotel Management
Dear Team JoBert, We are delighted to hear that you were pleased with attentiveness and friendliness of our associate and that you enjoyed the pool as well as our culinary offering. We look forward to welcoming you in the near future. Alex Dietzsch Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Lovely resort with clean private beach

Posted Mar 26, 2018
We stayed there for 4 days and booked rooms facing the garden. The room is spacious and equipped with amenities. However, the air-condition is not cold enough, the room is filled with a damp smell and the bed and pillows are too soft to my liking. Other than that, this resort is value for money, the staff is friendly and polite. We are satisfied with the quality of the food there as we had breakfast and dinner buffet during our stay there. The dessert served for our dinner buffet is excellent! Overall we are all happy with this hotel.
Comment from Hotel Management
Apr 12, 2018 by Alex Dietzsch, Hotel Management
Dear PY, We are pleased to know that you had a wonderful stay at our resort enjoying the spacious room complete with Westin Heavenly Bed as well as our refreshing breakfast with SuperChefRX selection. However, We regret the standards of our facilities fell short of your expectations and please accept our sincere apologies. Thank you for your feedback and we look forward to welcoming you in the near future. Alex Dietzsch Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Service is excellent. Rooms in need of deep-clean.

Posted Mar 22, 2018
Service and staff are excellent. Our room upon check-in was dirty and smelled, but we notified a staff member and were quickly moved to another, clean, non-smelling room with many apologies. Rooms still could do with refurbishment. Food is quite expensive for Bali prices, but the lovely staff, quick service and beautiful pool/grounds made up for this.
Comment from Hotel Management
Mar 23, 2018 by Alex Dietzsch, Hotel Management
Dear Olivia, We are delighted to hear that you were pleased with attentiveness and friendliness of our associate. Please accept our apologies for the inconvenience you experienced with your room condition, we are happy to hear that our team was able to assist in improving your experience. We certainly look forward to welcoming you back in the near future. Alex Dietzsch Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2018
Westin Nusadua provides an end to end holiday experience. So wonderful that I wanna come back for weekends
Comment from Hotel Management
Mar 22, 2018 by Alex Dietzsch, Hotel Management
Dear Anonymous, It is a pleasure to know that you had a memorable holiday experience at our resort. We do look forward to welcoming you back to the resort. Alex Dietzsch Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Quiet little oasis

Posted Mar 8, 2018
Stayed for 2 nights after arriving in Bali with my 5 year old son. We both loved our time there, the pools and beach were amazing with my son spending hours swimming while I relaxed in the sun. Would definitely stay here again. Family friendly +++
Comment from Hotel Management
Mar 13, 2018 by Alex Dietzsch, Hotel Management
Dear Jo, We are very pleased to note that you and your family had such a great time enjoying the pool as well as the beach. We look forward to the pleasure of welcoming you and your family back to the resort for another memorable and relaxing experience Alex Dietzsch Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

All about the staff

Posted Mar 4, 2018
The staff by the pool were amazing Tantra and this younger man were on top of things.
Comment from Hotel Management
Mar 8, 2018 by Alex Dietzsch, Hotel Management
Dear Anonymous, It is a pleasure to know that you were pleased with attentiveness and friendliness of our associate. I will certainly share your kind review with Tantra and the entire team. We look forward to welcome you back in the near future. Alex Dietzsch Executive Assistant Manager
4 out of 5
Recommended
for Families
by A verified traveler

Really relaxing

Posted Feb 20, 2018
If you are looking for a really relaxing holiday then consider this hotel. Helpful and friendly staff, good facilities with a peaceful lagoon beach. Lots of water sports available to try for the energetic! Try the Ikan restaurant and bar, reasonable prices and very good food. If you are looking for something a bit different then they have food theme nights by the poolside as well. Thoroughly recommend it!
Comment from Hotel Management
Feb 23, 2018 by Alex Dietzsch, Hotel Management
Dear Anonymous, We are very pleased to note that you had a relaxing stay at our resort enjoying the beach as well as Ikan Restaurant & Bar. We really appreciate your kind recommendation of our resort and look forward to welcome you back in the near future. Alex Dietzsch Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Best family holiday

Posted Feb 20, 2018
Great time , food and staff. Highy recommend for family as kids can enjoy activities and make new friends at the kids club .
Comment from Hotel Management
Feb 23, 2018 by Alex Dietzsch, Hotel Management
Dear val, Thank you for taking the time to share your recent experience with us and for complimenting our resort as a family-friendly destination. It is uplifting to hear that your family especially the little ones enjoyed their time at our Westin Family Kids Club which features various fun activities. We certainly look forward to welcome you and your family back at the resort. Alex Dietzsch Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Amazing hotel!

Posted Feb 19, 2018
Westin is an amazing hotel with amazing stuff! The service we received at Westin was above and beyond our expectations, it was out third time in Bali but the first time at Westin and we will go sure return to Westin. The rooms are very comfortable and clean, the food choices are excellent and the most important the customer service is 5 star! Thank you Westin!!!
Comment from Hotel Management
Feb 23, 2018 by Alex Dietzsch, Hotel Management
Dear Margarita, We are very pleased to note that we were able to exceed your expectations on your recent stay with us, and really appreciate your kind recommendation of our resort and your plan to return. We surely look forward to welcoming you back in the near future Alex Dietzsch Executive Assistant Manager