Lobby lounge

Reviews of ibis Kuwait Salmiya

3 out of 5
ibis Kuwait Salmiya
Salmiya Area 71 Block 8, Salem Mubarak Street, Salmiya

Reviews

8.0

Very Good

Rating 10 - Excellent. 115 out of 364 reviews" "
Rating 8 - Good. 154 out of 364 reviews" "
Rating 6 - Okay. 61 out of 364 reviews" "
Rating 4 - Poor. 20 out of 364 reviews" "
Rating 2 - Terrible. 14 out of 364 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tanweer

Traveled with partner
Liked: Amenities
Good location with shopping and restaurants close by.
Stayed 2 nights in Feb 2024
Response from Louis Fadel on Feb 22, 2024
Dear Mr. Tanweer,Thank you for sharing your feedback regarding your recent stay at Ibis Kuwait Salmiya. We appreciate your positive rating and are pleased to know that you found our hotel's location convenient, with shopping and restaurants in close proximity.Your satisfaction is important to us, and we strive to provide a comfortable and enjoyable experience for all our guests. If there are any specific areas where we can improve to enhance your future stays, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back to Ibis Kuwait Salmiya on your future visits to Kuwait.Best regards,Louis FadelFront office Manager

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service
Stayed 1 night in Jan 2024
Response from Louis Fadel on Feb 1, 2024
Dear Mr. Ebenezer,Thank you for taking the time to share your positive feedback regarding your recent stay at Ibis Kuwait Salmiya. We are thrilled to hear that you experienced excellent service during your visit.Your satisfaction is our top priority, and we are delighted that our team was able to provide you with a really good service. We appreciate your kind words and the perfect score you have given us.We look forward to hosting you again at Ibis Kuwait Salmiya on your future travels.Thank you for choosing Ibis Kuwait Salmiya, and we wish you safe and enjoyable travels ahead.Warm RegardsLouis FadelFront Office Manager

10/10 Excellent

Juan Pablo, hialeah

Stayed 2 nights in Jan 2024
Response from Louis Fadel on Feb 13, 2024
Dear Mr. Rashed,Thank you for your excellent review! We are thrilled to hear that you had a perfect experience during your stay at Ibis Kuwait Salmiya.It's great to know that you found the location and parking facilities to be excellent. Our team is committed to providing top-notch service and ensuring our guests have a comfortable and enjoyable stay.We appreciate your positive feedback, and we look forward to welcoming you back to Ibis Kuwait Salmiya in the future.Best regards,Louis FadelFront Office Manager

10/10 Excellent

J.J.C

Stayed 5 nights in Jan 2024
Response from Louis Fadel on Jan 20, 2024
Dear Our Valued Guest,Thank you so much for your fantastic 10 out of 10 review on Hotels.com! We appreciate you taking the time to share your positive experience with us.We're thrilled to hear that you had a great stay, and your perfect rating means the world to us. Your satisfaction is our top priority, and we look forward to the opportunity of welcoming you back for another exceptional experience.Thank you for choosing us, and we can't wait to host you again in the future!Best regards,Louis FadelFront office Manager

10/10 Excellent

Esber

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Louis Fadel on Jan 20, 2024
Dear Esber,Thank you for taking the time to share your 5 out of 5 review on Expedia! We're delighted to hear about your positive experience and appreciate your high rating.It's always a pleasure to receive such positive feedback, and we're thrilled that your stay met or exceeded your expectations.Your satisfaction is our priority, and we look forward to the opportunity of hosting you again in the future.Thank you for choosing us, and we can't wait to welcome you back!Best regards,Louis FadelFront office Manager

4/10 Poor

abdullah

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
It is less than expected. There is no parking.
Stayed 4 nights in Jan 2024
Response from Louis Fadel on Jan 16, 2024
Dear Abdullah,Thank you for sharing your feedback regarding your recent stay at ibis Kuwait Salmiya. We appreciate you taking the time to provide us with your thoughts.Your feedback is instrumental in helping us enhance our guest experience. We are committed to addressing any concerns and ensuring our guests have a comfortable stay.Thank you for choosing ibis Kuwait Salmiya, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Best Regards,Louis FadelFront office Manager

4/10 Poor

Lacie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The description said I was booking a room with a sofa bed. There was a tiny bench only suitable for putting on shoes. This made for an inconvenient visit.
Stayed 2 nights in Dec 2023
Response from Louis Khalil on Jan 6, 2024
Dear Lacie,Thank you for taking the time to share your experience regarding your recent stay. We apologize for the discrepancy in the room description and the actual amenities provided. We understand the inconvenience this caused during your visit.Your feedback is invaluable to us, and we'll address this discrepancy to ensure accurate descriptions for future guests. If there's anything else you'd like to highlight or if there's a way we can make amends, please let us know. We hope for another opportunity to provide you with a more seamless and enjoyable stay in the future.Warm regards,Louis KhalilFront office Manager

2/10 Terrible

Meshal

Stayed 1 night in Dec 2023
Response from Louis Khalil on Dec 31, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Ibis Hotel Salmiya. We appreciate your rating, and we would like to address the concerns raised.We understand that there might have been an issue with you to have a visit during your stay, and we apologize for any inconvenience this may have caused. As a hotel operating in Kuwait, we adhere strictly to local regulations, including those concerning guest visits, especially for unmarried couples. We appreciate your understanding of these policies and thank you for your cooperation.We value your feedback and are committed to providing a positive and compliant experience for all our guests.Best regards,Louis KhalilFront office Manager

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have ever stayed at. The price is reasonable The view from the window to the sea is breath taking. The breakfast buffet is 5 star. I would definitely come back again. Thank you Ibris.
Stayed 3 nights in Dec 2023
Response from Louis Khalil on Dec 28, 2023
Dear Mr. Raja,We extend our sincerest gratitude for taking the time to share your exceptional experience at Ibis Salmiya on Orbitz. Your 5 out of 5 rating and kind words are immensely appreciated.It brings us immense pleasure to learn that your stay with us was nothing short of remarkable. Our team takes great pride in curating an unforgettable experience for our guests, and knowing that you found our hotel to be among the best you've ever stayed at fills us with pride.We are delighted that you enjoyed the reasonable pricing, the breathtaking sea view from your window, and that our breakfast buffet met your expectations at a 5-star level. Your intention to return is the highest compliment we could receive, and we eagerly anticipate welcoming you back to Ibis Salmiya.Thank you for choosing us as your hospitality destination and for acknowledging our efforts. Warm regards,Louis KhalilFront office Manager

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Keeps well maintained and clean, bedding is so comfortable and coveniently located
Stayed 2 nights in Dec 2023
Response from Louis Khalil on Dec 12, 2023
Dear Mr. Carlos,Thank you sincerely for taking the time to share your experience with us! We're thrilled to hear that our commitment to maintaining cleanliness and comfort was reflected during your stay. Our team works diligently to ensure our guests have a wonderful experience, and it's delightful to know that you found our bedding comfortable and our location convenient.We appreciate your kind words and hope to have the pleasure of welcoming you back to ibis Hotel Salmiya for another exceptional stay whenever your travels bring you this way again.Warm regards,Louis KhalilFront office Manager

10/10 Excellent

Ibrahim, wallad lake

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is an issue if you have an agreement with the mall parking that would be great thanks
Stayed 5 nights in Nov 2023
Response from Mahmoud Emara on Dec 2, 2023
Dear Mr. IbrahimThank you for sharing your excellent 10/10 rating and positive feedback with us! We're delighted to hear that you had a fantastic experience during your stay.We appreciate your comment regarding parking, and we'll certainly explore the possibility of establishing an agreement with the mall parking to enhance the convenience for our guests. Your suggestion is valuable, and we always aim to improve our services based on guest feedback.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Best regards,

2/10 Terrible

Tuna, Dubai

Stayed 2 nights in Mar 2023
Response from Louis Khalil on Oct 3, 2023
Dear Ms. Tuna,Thank you for taking the time to rate your recent stay with us on Expedia.com. We value all feedback from our guests, as it helps us improve our services.However, we noticed that you provided a rating of 1/5 without any specific comments or details regarding your experience. We would greatly appreciate it if you could share more information about what may have led to your rating so that we can address any concerns and make necessary improvements to enhance our guest experience.Your satisfaction is our top priority, and we are committed to ensuring that all our guests have a comfortable and enjoyable stay. Your feedback would be invaluable in helping us achieve this goal.Please feel free to reach out to us with any additional details or concerns you may have about your stay. We hope to have the opportunity to better understand your experience and to welcome you back in the future.Sincerely,Louis KhalilFront Office Manager

10/10 Excellent

Ahmed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaazing Hotel to stay
Stayed 2 nights in Apr 2023
Response from Mahmoud Emara on Apr 30, 2023
Dear Mr Ahmed Thank you so much for your review. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

6/10 Okay

Muhannad

Stayed 3 nights in Apr 2023
Response from Louis Khalil on May 10, 2023
Dear Muhannad Thank you for taking the time to rate your recent stay at ibis Salmiya on Expedia. We appreciate your feedback, even if it was a brief rating without comments.We would like to know more about your experience and how we can improve for future guests. If you have any specific comments or suggestions that you would like to share with us, please don't hesitate to reach out to our front desk team.Thank you again for choosing ibis Salmiya, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Kind RegardsLouis KhalilFront office Manager

8/10 Good

Franklin, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Mar 2023
Response from Mahmoud Emara on Apr 5, 2023
Dear Mr. FranklinThank you so much for your review. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

8/10 Good

Elias, Salmiya

Stayed 4 nights in Mar 2023
Response from Mahmoud Emara on Apr 5, 2023
Dear Mr. EliasThank you so much for your review. I am pleased to hear you appreciate the efforts of our colleagues in delivering a great stay experience. A positive guest experience like yours is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincere regards,

10/10 Excellent

Robert, london

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Jan 2023
Response from Louis Khalil on Jan 28, 2023
Dear Mr. Robert,Thank you for your positive feedback! We are delighted to hear that your stay with us was excellent. We strive to provide our guests with the highest level of service and comfort, and it's great to know that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.Kind RegardsLouis Khalil

8/10 Good

mohammad, Alriqa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Know brand cafes are best to the hotel. Big supermarket next to the hotel and some shopping malls are opposite the hotel. Marina mall is 500 meter away and see is just few mints walk. Friendly staff.
Stayed 12 nights in Jan 2023
Response from Louis Khalil on Jan 28, 2023
Dear mr. Mohamed,Thank you for taking the time to leave a review of your recent stay at our hotel. We're thrilled to hear that you enjoyed the proximity of the hotel to popular cafes, supermarkets, and shopping malls. We are also glad to know that you found our staff to be friendly and helpful. We hope that you will choose to stay with us again in the future.Kind RegardsLouis Khalil

8/10 Good

Manal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the hotel building is shared with other shops. Overall, good services but I would’ve liked different food options everyday and not the same thing.
Response from Louis Khalil on Jan 17, 2023
Dear Ms. Manal,Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience that the hotel building being shared with other shops may have caused. We are always looking for ways to improve our services and we are glad to hear that you had a good overall experience. We will work on providing different food options daily in the future. Thank you again for your valuable feedback.Kind RegardsLouis Khalil

6/10 Okay

HASHEM

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A bad stay!
I've been to ibis Dubai before, so i know what to expect. But the problem i had with this hotel in Kuwait is that i booked a suite and only got empty spaces in the room with very uncomfortable beds. My family did not have a good experience at all. I was going to stay until Sunday 1/1, but checked out Saturday night.
Stayed 2 nights in Dec 2022
Response from Louis Khalil on Jan 9, 2023
Dear Mr. Hashem,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your stay. More so because all the types of rooms we have are thoroughly described on our website,Kind Regardslouis KhalilFront office Manager

8/10 Good

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Mahmoud Emara on Dec 31, 2022
Dear Valued guest Thank you so much for your review. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, together with your great comments about the staff for being awesome, polite and friendly, we value your feedback and thank you for recognizing their positive behavior as they continue to deliver great service to all of our guests. We hope you will visit us again.Sincerely,

6/10 Okay

Adnan

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Central location in Salmiya - facilities good.
Stayed 2 nights in Nov 2022
Response from Mahmoud Emara on Dec 6, 2022
Dear our Valued guest Thank you so much for your review. I am pleased to hear you liked the Hotel location and the facilities. and We apologize that your recent stay did not meet your expectations. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely,

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, internet was choppy
Response from Mahmoud Emara on Dec 1, 2022
Dear Mr. mohamed Thank you so much for your review. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, together with your great comments about the staff for being awesome, polite and friendly, we value your feedback and thank you for recognizing their positive behavior as they continue to deliver great service to all of our guests. We hope you will visit us again.Sincerely,

8/10 Good

Bashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in a very good position The rooms is bit small
Stayed 5 nights in Nov 2022
Response from Mahmoud Emara on Nov 11, 2022
Dear Mr. BasharThank you so much for your candid review. I am pleased to hear you enjoyed your stay with us and the recent stay has met your expectation and liked the hotel location which we hope has been convenient during your visit. A positive guest comment is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely.

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice time.
Stayed 4 nights in Jul 2022
Response from Mahmoud Emara on Aug 23, 2022
Dear Mr. ScottThank you so much for your review. We appreciate your loyalty. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,

10/10 Excellent

Haifa

Liked: Cleanliness, staff & service
Nice location good staff but bad parking
Stayed 9 nights in Jun 2022
Response from Mahmoud Emara on Aug 23, 2022
Dear Ms. HaifaThank you so much for your review. I am pleased to hear you appreciate the efforts of our colleagues in delivering a great stay experience. A positive guest experience like yours is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincere regards,

10/10 Excellent

Lewis Robert, Northport

Stayed 6 nights in May 2022

8/10 Good

Abdulhameed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and very helpful and friendly The only issue was the parking
Stayed 2 nights in Mar 2022
Response from Mahmoud Emara on Mar 29, 2022
Dear Mr. Thank you so much for your review. I am pleased to hear you appreciate the efforts of our colleagues in delivering a great stay experience. we have noticed your comment about the parking and we shared with the management for improvement A positive guest experience like yours is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincere regards,

6/10 Okay

Mohammed

Business traveler
Liked: Cleanliness, staff & service
Very small rooms 😢
Stayed 1 night in Feb 2022
Response from Mahmoud Emara on Feb 8, 2022
Dear Mr. Mohamed Thank you for your candid review. We have noticed your comment regarding the which was not to your expectation. Your comment is something our staff takes great pride in, so we value your feedback. We hope you will visit us again Sincerely,

10/10 Excellent

Barbara, Bradford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the Hotel and the restaurant were very helpful and friendly. They were courteous and hospitable.
Stayed 5 nights in Dec 2021
Response from Louis Khalil on Jan 9, 2022
Dear Ms. Barbara, We very much appreciate your comments regarding your stay at the ibis Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Louis Khalil

10/10 Excellent

Ajmal, Herndon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay in . Close to the city and Amos many other things.
Stayed 2 nights in Jan 2022
Response from Louis Khalil on Jan 9, 2022
Dear Mr. Ajmal, We very much appreciate your comments regarding your stay at the ibis Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Louis Khalil

8/10 Good

SAMI

Stayed 2 nights in Oct 2021
Response from Mahmoud Emara on Mar 29, 2022
Dear Mr. Sami Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

AJ, Abu dhabi

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for middel level clean good location, room very small
Stayed 1 night in Jan 2020
Response from waleed on Feb 3, 2020
Dear Valuable Guest, Thank you for chosen Ibis hotel Salmiya during your visit to Kuwait hope that you have had enjoyed your stay. We are looking forward welcoming you in the future. Waleed Ibrahim Front Office Manager

10/10 Excellent

Nagy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 2 nights in Jan 2020
Response from waleed on Feb 3, 2020
Dear Mr. Nagy, Thank you for chosen Ibis hotel Salmiya during your visit to Kuwait hope that you have had enjoyed your stay. We are looking forward welcoming you in the future. Waleed Ibrahim Front Office Manager

8/10 Good

Hossameldin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from waleed on Feb 3, 2020
Dear Mr. Hossameldin, Thank you for chosen Ibis hotel Salmiya during your visit to Kuwait hope that you have had enjoyed your stay. We are looking forward welcoming you in the future. Waleed Ibrahim Front Office Manager

8/10 Good

sk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Waleed on Feb 3, 2020
Dear Valuable Guest, Thank you for chosen Ibis hotel Salmiya during your visit to Kuwait. We are looking forward welcoming you in the future. Waleed Ibrahim Front Office Manager

8/10 Good

sk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Returned guest good value for biz trip
Stayed 6 nights in Dec 2019
Response from Waleed on Dec 28, 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Koweit City Salmiyah. It is always a great pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is in the best part of shopping area Salmiya where you find restaurants and malls. It's next door to the best grocery store in Kuwait "Sultan Center". Rooms are small but I already know that, however I see the blue sea from my window. Modern and young style hotel with great lounge, good for business travelers, nice buffet breakfast and a brilliant outdoor/indoor shisha area with sports wide screens. Rooms are too small for families. Nice service. The only negative thing is we pay for basement parking around $15 each 12 hours. I love the location and I keep coming back!
Stayed 4 nights in Dec 2019
Response from Waleed on Dec 28, 2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Koweit City Salmiyah. It is always a great pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from waleed Ibrahim on Nov 30, 2019
Thank you so Much,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Waleed on Nov 30, 2019
Dear Mr. Kenneth, We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Waleed on Nov 30, 2019
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager

10/10 Excellent

Nael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Perfect
Stayed 4 nights in Nov 2019
Response from Waleed on Nov 30, 2019
Dear Nael, We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager

6/10 Okay

Mohamed

Traveled with group
Disliked: Room comfort
Bad Condition
We appreciated the late check-out and the good location next to Sultan supermarket and many cafes. The condition as good, the blankets and the pillows were in a bad condition and has bad smell, also the hotel lacks in parking space and we had to pay for our park each night.
Stayed 2 nights in Oct 2019
Response from Waleed on Nov 30, 2019
Dear Mr. Mohamed, Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Waleed Ibrahim Front Office Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Don’t recommend
Small rooms and bad service
Stayed 6 nights in Oct 2019
Response from Waleed Ibrahim Front Office Manager on Nov 30, 2019
Dear Mr. Baabdallah, Thank you for taking the time to tell us about your experience at the ibis Kuwait Salmiya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

STEPHEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in kuwait city
Stayed 1 night in Aug 2019
Response from Waleed on Sep 1, 2019
Dear Mr. Stephen, First would like to thank you or your constructive feedback which surly will be share with hotel team. Thank you.

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Many thanks for all hotel staffs specially Mr Alaa.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jul 2019
Response from Front Office Manager on Aug 20, 2019
Dear Valued Guest, Thank you for your positive feedback.

8/10 Good

Rakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from FOM on Aug 20, 2019
Dear Mr. Rakan, We very much appreciate your comments regarding your stay at the ibis Kuwait Salmiya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Ibrahim Front Office Manager