Bad experience with Mövenpick Hotel Kuwait
Posted Mar 21, 2016 on Hotels
My experience with Mövenpick Hotel Kuwait is a total disaster.
First, as soon as I arrived to the hotel, the manager told me that I have arrived to a wrong hotel, even though all the signs around saying that this is the Mövenpick hotel! The manager said that the Mövenpick is just a cross the street. We went to the other "Mövenpick" hotel and they gave us the room. Later, I discovered that they have transferred us to "The Convention Center & Royal Suites" which is just beside Mövenpick and they still insisted that it is Mövenpick! Like if we are fool! No apology or upgrading or anything provided.
Second, they had wedding every night (I stayed for 5 nights) and the noise was really a nightmare till 1 or 2 AM. In some cases, police officers came to the hotel to manage the crowd! In one night, I went to purchase some food and drinks from outside and surprised that all the hotel doors were closed because so many people were clustered around the hotel to attend the wedding while the hotel already reached its max capacity!!!
Third, the furniture and bathroom were old and ruined.
I really do recommend that Hotels.com further investigate this issue and check the authenticity of this hotel to the famous high class Mövenpick hotels as this hotel hardly earn a 3 stars hotel.
Comment from Hotel Management
Jul 23, 2016 by Rushdi, Hotel Management
Dear Mr. Abdullah
Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations.
We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back.