Ratings based on 132 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Cwmbran, UK

Convenient for the ariport

Posted Sep 7, 2016
Pros: Very friendly and helpful staff
Cons: Nothing
Location: Kuwait is not the most attractive tourist destination. There is very little to do or see.
I was made very welcome and thoroughly enjoyed my brief stay. Hotel shuttle services were superb. Excellent pool. Spacious and comfortable bedroom and a good choice of places to eat; with very good food.
Comment from Hotel Management
Sep 22, 2016 by Rushdi Al Ashkar, Hotel Management
Dear Mr. Mark, Thank you for sharing your great review on Expedia following your recent stay at the hotel. I was pleased to learn that you enjoyed your stay with us and the level of service provided by our staff. Thank you once again for your valuable feedback and we look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Most wonderful Hotel in Kuwait City

Posted Jul 17, 2016
Pros: All staff; the food; all facilities; the service; location; entertainment; the garden
Cons: None
Location: Visit Kuwait Towers; Visit Mirror House; Visit the Scientific Centre; Visit Green Island; Visit the Souks; water sports, go karting, Aqua World
It is always a pleasure to stay at this wonderful hotel. The staff are excellent, very customer-focused and oriented and take the greatest care of all guests. The food at this hotel is fantastic and great care is taken to ensure that people with all kinds of dietary requirements are well catered for. The facilities are brilliant. There is a lagoon-shaped outdoor swimming pool and a children's pool. A life guard is on duty at all time to keep an eye on things and to ensure everyone's safety. A small gym takes care of all fitness requirements and there is a play ground for the children. The hotel is close to all places of interest and is situated away from the busy town centre which makes it an ideal place for staying in a quiet location and yet not being too far away from local amenities. This hotel caters for people of all ages and abilities and is ideal for singles, couples, families and getting together with friends. I recommend this hotel to anyone who wishes to stay in a comfortable, accommodating and pleasant hotel that will make your stay a memorable one.
Comment from Hotel Management
Jul 17, 2016 by Rushdi, Hotel Management
Dear Prof Eddie, Reference is made to your recent stay with us at the Mövenpick Hotel Kuwait , for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of your comments, which you were kind enough to share with us and we have taken note of your suggestions and comments, which will certainly help us to improve and fine tune our operation. Hopping to have the pleasure of welcoming you back to the Mövenpick Hotel Kuwait or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2016
شكرًا لحسن الاستقبال والتعاون والمتابعة للحرص على التحسين المستمر
Comment from Hotel Management
Jul 18, 2016 by Rushdi, Hotel Management
ضيفنا العزيز نشكرك علي اقامتك معنا في فندق موفنبيك الكويت ونتمني ان تقيم معنا مرات عدة
5 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Wonderful Hotel close to all Amenities

Posted Jun 1, 2016
Pros: Staff, Food, Amenities, Atmosphere, Quiet, Safe, Clean, Accommodating
Cons: Nothing I can think of
Location: Attractions nearby: Kuwait Towers, Green Island, Marina, Scientific Centre, Mirror House, Beaches, The Avenues Shopping Mall, Water Sports, Go Karting
This is one of the best hotels in Kuwait you can stay at. All staff are very friendly and accommodating. It is in a quiet location away from the City Centre and yet within easy reach of all places of interest. There is plenty of car parking. A small pool and slide cater for the children and there is a deeper adult pool in the shape of a lagoon. A gym takes care of all your fitness needs. There is also a children's playing area. The breakfast buffet is amazing, taking care of all your dietary requirements including vegetarian. The small café serves excellent tea and coffee plus ice cream and cakes. The restaurants serve excellent food, including Italian pasta, pizza, vegetarian and meat dishes. The outside garden is amazing. You can just sit there and relax, have some food and soft drinks, listen to some music or smoke a Shisha if you wish. This garden is something different at night when the atmosphere becomes more Middle East. I highly recommend this hotel to anyone, whether they are a single traveler, a couple or a group of people (including business).
Comment from Hotel Management
Jul 10, 2016 by Rushdi, Hotel Management
Dear Mr. EiddieThank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments and remedial action has been taken. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations. We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back. Hotel Management
3 out of 5
by A verified traveler from Dammam KSA

the hotel smell is not good

Posted May 11, 2016
The reception staff are friendly. I hate the bad smell of the entire hotel abd the non cleanliness at the lobby area. Location wise it is close to the Avenue mall bur away from the city center.
Comment from Hotel Management
May 20, 2016 by Rushdi, Hotel Management
Dear Mr. Noor Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations. We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back.
5 out of 5
by Mohammed from United Arab Emirates

Great hotel

Posted May 9, 2016 on Hotels
Was pleasant stay but the wifi was very bad
Comment from Hotel Management
Jul 23, 2016 by Rushdi, Hotel Management
Dear Mr. Mohamed Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations. We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back.
4 out of 5
by Ayoub from Dubai

Excellent hotel, wrong location

Posted Apr 29, 2016 on Hotels
Everything was great except the location of the hotel and I think they cannot do anything about it
Comment from Hotel Management
Jul 23, 2016 by Rushdi, Hotel Management
Dear Guest, Reference is made to your recent stay with us at the Mövenpick Hotel Kuwait , for which we thank you and hope that in the meantime, you reached home safely. We are in receipt of your comments, which you were kind enough to share with us and we have taken note of your suggestions and comments, which will certainly help us to improve and fine tune our operation. Hopping to have the pleasure of welcoming you back to the Mövenpick Hotel Kuwait or to any other Mövenpick Hotel & Resort, sometime in the near future and assuring you already in advance of our best care and attention to your comfort, we remain. With Kind regard
4 out of 5
by FAHAD from KSA

Posted Apr 2, 2016 on Hotels
I have some problems with this stay, You cab check (REQ:M-13106659) and please I'm waiting your response about it
Comment from Hotel Management
Jul 23, 2016 by Rushdi, Hotel Management
Dear Mr.Fahad Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations. We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back.
3 out of 5
by Aboubakr

Posted Mar 22, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Rushdi, Hotel Management
Dear Guest, Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments and remedial action has been taken . Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations. We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back.
3 out of 5
by Abdullah from Saudi Arabia

Bad experience with Mövenpick Hotel Kuwait

Posted Mar 21, 2016 on Hotels
My experience with Mövenpick Hotel Kuwait is a total disaster. First, as soon as I arrived to the hotel, the manager told me that I have arrived to a wrong hotel, even though all the signs around saying that this is the Mövenpick hotel! The manager said that the Mövenpick is just a cross the street. We went to the other "Mövenpick" hotel and they gave us the room. Later, I discovered that they have transferred us to "The Convention Center & Royal Suites" which is just beside Mövenpick and they still insisted that it is Mövenpick! Like if we are fool! No apology or upgrading or anything provided. Second, they had wedding every night (I stayed for 5 nights) and the noise was really a nightmare till 1 or 2 AM. In some cases, police officers came to the hotel to manage the crowd! In one night, I went to purchase some food and drinks from outside and surprised that all the hotel doors were closed because so many people were clustered around the hotel to attend the wedding while the hotel already reached its max capacity!!! Third, the furniture and bathroom were old and ruined. I really do recommend that Hotels.com further investigate this issue and check the authenticity of this hotel to the famous high class Mövenpick hotels as this hotel hardly earn a 3 stars hotel.
Comment from Hotel Management
Jul 23, 2016 by Rushdi, Hotel Management
Dear Mr. Abdullah Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused to you during your stay. Your observations have been addressed with the concerned departments. Guest satisfaction is our prime responsibility and we assure you of our improved services. We are actively working on enhancing the service standards in order to meet our guest expectations. We hope that we have the opportunity to redeem in your eyes the good name of our Hotel. We look forward to welcome you back.