Nice hotel with dissapointing service
Posted Nov 1, 2015
The hotel itself met my expectations: nice, spacy and confortable rooms with classis furniture.
Secure location, being about 2 minutes of the state house - venue where the president stays during his vsits to Durban.
Cozy restaurant with a nice, sunny terras looking over the swimmingpool.
All well until service.
Most of the hotel guests are there for business, so they need a fast and efficient breakfast service.
If you arrive at the restaurant in the monring, you will find no staff anywhere. Plan about 45 minutes for the breakfast, as the speed of service is quite different that what you could expect.
If you liked a dish on the menu, do not make the mistake to oredr same dish another day. You will be surprised, but your dish could look and even taste quite different from the previous time. save yourself and stay with the good experience!
It is of major importance that you learn the layout of the hotel and you discover all the service rooms, as you will need to go and find the staff in case you need something - order food or beverages, or even check out.
The staff is friendly and helpful, but first you need to find them.
Wifi free of charge, but do not count on it. Mostly so instable, that your device will not be able to cope.
Do not count on Wifi.