Posted Feb 15, 2015
The staff haphazardly demonstrated efforts to assist guest. The front desk associates were not knowledgeable in hotel's procedures. It took several attempts to retrieve additional internet service, they could not assist in "things to do" and overall a lackadaisical approach to customer service. I felt as if I was bothering the staff. Breakfast (including in my package) left a lot to be desired, you'll be better off to eat at one of the near by restaurants. The only staff member that had an idea about customer service was Isarel, security employee.
The layout of the three bedroom penthouse is great; however, the sofas and carpeting need serious cleaning. Several of the lights did not work and/or needed light bulbs. Overall the room shows that regular attention and cleaning are lacking. Balconies are added value to sit out and relax.
Warning: beware of the U-Cabs service lurking in front of the hotel, they will attempt to take advantage of tourist, especially Americans. That will be a separate review.
Comment from Hotel Management
Mar 30, 2015 by Sally, Hotel Management
Thank you for taking the time to review our hotel. Your points are valuable to our hotel and we thank you for bringing this to our attention. The departments have been addressed. Service is key to our industry and we sincerely opologise for any inconvienence caused. Thank you for acknowledging Israel, we have conveyed your gratitude. Thank you.
Royal Palm Hotel and Team