Nice, clean hotel with friendly staff
Posted Sep 28, 2016
I was on vacation in Durban with my mom. I booked a room with two beds but when I arrived they only had rooms with one queen bed. I was a little disappointed about this but the next day after breakfast we went back to our room only to find our room cleaned and our bed changed. I was very impressed with how quickly they worked to fulfill my request.
Breakfast was included in my booking. It was supposed to be a buffet according to the booking but apparently if the hotel isn't filled to a certain capacity they don't do the buffet. This ended up being ok because they had some good items on the menu and a cold meats, fruit, cereal bar. I was very happy with the food.
The staff were amazingly friendly, from the receptionists to the servers and bar tenders. We enjoyed to free shuttle to the nearby beach and Gateway mall. There aren't any restaurants in walking distance to the hotel but the mall has plenty of eating options. It's currently the biggest mall in the Southern Hemisphere.
The rooms were kind of small, but extremely clean. Bathroom and rainforest shower was good although the there was a funny smell from afar from time to time. Furniture, bedding and decor were relatively modern. The lobby area and restaurant were very well decorated. It really did give it a modern, boutique feel.
I would recommend this hotel if traveling without children.
Comment from Hotel Management
Oct 31, 2016 by Jane, Hotel Management
Dear Valued Guest
Thank you for the time taken to rate our service.
Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa.
We would like to apologise for the inconvenience caused to you as this is not the service we aim to achieve at The Square Boutique Hotel & Spa.
All your concerns have been acknowledged on our side.
Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.
We look forward to welcoming you back to The Square Boutique Hotel & Spa.
Rooms Division Manager
aha | The Square Boutique Hotel & Spa