Ratings based on 163 Verified Reviews

4.0 out of 5
100% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by David

Like Family

Posted Feb 2, 2017 on Hotels
I stayed here for business. The service was wonderful, the staff were so friendly. I will look to stay here anytime I am in the area.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear David Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to The Square Boutique Hotel & Spa Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
4 out of 5
by A verified traveler

Posted Jan 30, 2017 on Hotels
Very good stay, the only downfall was the food ordered via room service. Food was cold on arrival. As well as the roof bar not being in working order. Everything in the room was in working order and our stay was very pleasant.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Valued Guest Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We do apologise for any inconvenience caused to you, as we try hard to achieve guest satisfaction at all times. All your concerns mentioned have been acknowledged on our side. We look forward to welcoming you back to The Square Boutique Hotel & Spa. Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
5 out of 5
by PK

Posted Jan 24, 2017 on Hotels
Our stay at the boutique hotel was pleasant, staff there is amazing, they have the greatest personality to deal with customers, they go extra mile, I liked it. the rooms were clean, just the decks and some walls outside need painting. the food was great, their cocktails oh my word, you have to taste them. the pool, steam room and the sauna was clean. we also enjoyed the massage. I love it, the best
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear PK Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to The Square Boutique Hotel & Spa Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
5 out of 5
by A verified traveler

Over-the-top service

Posted Jan 20, 2017 on Hotels
The staff is very friendly . They certainly know what customer service means .
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Valued Guest Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to The Square Boutique Hotel & Spa Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
2 out of 5
by moshe

Posted Jan 14, 2017 on Hotels
too many things went wrong, elevator, fitness room devices were out of order, no towels, no water and glasses, in the room towel was not clean, spa is closed early and working people can not enjoy it. in the web it was mentioned that session could take place in my room however when check in the spa they said not possible. i would expect 4 star hotel to be at this level.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Moshe Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We would like to apologise for any inconvenience caused to you. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We are glad that you have experienced a home away from home break with us, therefore we look forward to welcoming you back to The Square Boutique Hotel & Spa. Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
5 out of 5
by Erin

Convenient, clean & comfortable stay

Posted Jan 11, 2017 on Hotels
The hotel was perfect for a pass through 1 night stay. The room was very comfortable (a separate couch/seating area) and the room service was great! It's easy to get to if your traveling and the breakfast was delicious.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Erin Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to The Square Boutique Hotel & Spa Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
3 out of 5
by Sakina

boutique hotel

Posted Jan 9, 2017 on Hotels
I enjoyed my stay. The breakfast is grand. The staff are friendly. The service is good.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Sakina Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to The Square Boutique Hotel & Spa Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
4 out of 5
by Gillian

Convenient and clean hotel

Posted Dec 22, 2016 on Hotels
Clean comfortable very conveniently located friendly staff. Small intimate hotel I would highly recommend it
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Gillian Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We look forward to welcoming you back to The Square Boutique Hotel & Spa Kind regards Jane Govender Rooms Division Manager aha | The Square Boutique Hotel & Spa
5 out of 5
by A verified traveler

Convenient and perfect location

Posted Dec 19, 2016 on Hotels
Rooms very clean and serviced daily. Perfect location and shuttle service perfect
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels