Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Gooderson Drakensberg Gardens Golf & Spa Resort

3 out of 5
Gooderson Drakensberg Gardens Golf & Spa Resort
34 Km from Underberg, Drakensberg Gardens Road, Drakensberg Gardens, KwaZulu-Natal

Reviews

8.2

Very Good

Rating 10 - Excellent. 29 out of 73 reviews" "
Rating 8 - Good. 28 out of 73 reviews" "
Rating 6 - Okay. 9 out of 73 reviews" "
Rating 4 - Poor. 4 out of 73 reviews" "
Rating 2 - Terrible. 3 out of 73 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdoors at its best!!!
Amazing resort with well mantained amenities. Bathrooms were modern and new, the rest of th cottage was cozy. Service was fantastic and the manager and staff always efficiently fulfulling requests.
Stayed 3 nights in Jan 2022

6/10 Okay

Riekie

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiking weekend
A lovely resort - is well suited for activities, close to mountains with a lot to do. Lots of people and the COVID government restrictions curtailed dining and restaurant options
Stayed 2 nights in Jul 2021

10/10 Excellent

Hamida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

8/10 Good

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with friendly and efficient staff. We really had a lovely time.
Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbergs Paradise
Amazing
Stayed 2 nights in Oct 2020

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Keith, Ontario

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was well maintained and had been refurbished since our previous stay (50 y ago). Nice accommodations, excellent service, good and inexpensive food and drink; road to the property is potholed so take it slow.
Stayed 2 nights in Nov 2019

8/10 Good

NicoleH, Durban, South Africa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great kiddie play areas, and nice pools. Gorgeous Mountain View’s Lovely walks
Stayed 2 nights in Nov 2019

10/10 Excellent

E L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Was amazing. We loved it. They have something for everyone. However was disappointed that when we booked breakfast was for 4 and we had to pay for the kids.
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most wonderful weekend.
Stayed 3 nights in Aug 2019
Response from DtakGM on Sep 6, 2019
Many thanks for your favourable review of our property, much appreciated. We hope this means you will return soon

8/10 Good

Terence

Liked: Cleanliness, staff & service, room comfort
Weekend away
The putt putt course was in very bad condition. The restaurant that we visited was very good but some of there meal were very salty. The spa does a couples package for the time of 5 hours but without the hydro pools etc. we only had the treatment and light meal which was 3 1/2 hours I feel that where there is no hydro pools they should amend the price accordingly. Other than that we had a great weekend
Stayed 3 nights in Jul 2019
Response from DrakGM on Sep 6, 2019
Thank you kindly for your review. We have addressed your valuable comments, thank you, but are a bit unsure of the hydro pool comment? We do have an indoor heated hydro pool at our Wellness Centre, along with jacuzzis and steam room. All guests having spa treatment have full access to all of these facilities. We have addressed this with our spa ladies, with apologies.

8/10 Good

Dhirendra

Liked: Property conditions & facilities, room comfort
Weekend visit.
Great resort, a good range of activities to everyone busy during the day. Reception staff are unprofessional, at check-in you're required to make reservations for every night's dinner. Subsequently you're told certain restaurants are fully booked and you can only be accomdated the buffet restaurant. I then happily agreed to go to the buffet and make a booking at the Al a carte restraunt for dinner the next day. I had booked for dinner at the Bergview restaurant and on the evening of dinner I was told I did not make a booking. This was extremely unprofessional, I was told I could not get food at the resort as I supposedly 'did not make a booking'. After a few minutes the reception gentlemen called me back to say I can be accommodated at the buffet restaurant at 20:30. This was not a nice experience and no guest should go through this on vacation. On check out after paying my bill, I was told I could not get a receipt at their printer was not working.
Stayed 2 nights in Jul 2019
Response from Drak gardens Management on Sep 6, 2019
Many thanks for your review and valuable comments. We have addressed your experiences in our F&B department and reception, with apologies.

6/10 Okay

Mark

Disliked: Property conditions & facilities, room comfort
It was not a hotel per say the phone was not
Stayed 2 nights in Mar 2019

10/10 Excellent

Ruanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Family Holiday no matter the weather
The food was great. Staff excellent as always. The resort itself has become a bitsy more dense... And built up, which takes a away from the 'in the mountain experience'. However the numerous new amenities were so much fun and you don't really feel that cramped as there are so many different playgrounds and things to do... Suitable for guests from kzn. Jhb residents... Do you really want to drive 7.5 hours with you do kids... Will be back in the near future just for the nostalgia...
Stayed 2 nights in Mar 2019
Response from Seshnie on May 23, 2019
Good day Ruanne, Thank you for you feedback. We look forward to hosting you again at Gooderson Leisure. Thank you

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drakensberg Gardens Family Holiday
We loved every minute of our stay at the Drakensberg Gardens. Staff were friendly and helpful. Rooms were clean and comfortable. Lots of fun family activities to keep the whole family busy. Absolutely amazing mountain and river views. Beautiful area. Our kids loved the heated pool and slides. Only minor complaint - Restaurant food could be improved. Menus are also limited. Otherwise we so enjoyed it. We will definitely be back.
Stayed 2 nights in Jan 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Lucian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort
Mediocre hotel in a beautiful area
A very old hotel in a beautiful setting, but the rooms need refurbishing. Overall very expensive for what it offers. Also, WiFi is only available at reception and at extra cost.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

6/10 Okay

Jason

I did not agree to the resort charging for every single activity that there was on offer. I think it costs enough to stay there and the activities should be included in that cost. My children were keen to do all the activities which ended up costing a fortune. My wife and I are also adventurous and wanted to do the zip lining etc which meant even more costs. I also found that the atmosphere was quite dull, the restaurant next to the pool wasn't opened on the Friday and on Saturday, it opened at night. The shop only opened at 2pm and when it rained there was nothing much to do as the heated indoor pool does not allow children. I was told I did not have to book for dinner but when we went to eat at 6:30 I was told I was meant to make a booking and it was fully booked. Luckily the manager made a plan, and so we had a buffet which I too thought was very expensive, as there were no starters and little dessert to choose from. I had made a booking to go in December, but we have now cancelled and will look elsewhere.
Stayed 2 nights in Oct 2017

4/10 Poor

Rainer

Disliked: Property conditions & facilities
Bad experiences stick unfortunately
After check in, we were assigned our room, just to find...lights not working, door could not be locked (Mountain View rooms), no view whatsoever. After checking with reception we got a different room, which was acceptable and appreciated. The so called SPA is not even worth mentioning, Jaccuzi's are both in a desperate state of repair, not to mentioned the indoor pool, advertising this as a SPA resort is simply false advertising, which was one of the reasons booking this hotel. Food though was real great, however when going to the only 1 restaurant open that day, 7 - 8 Oct 2017, although the Hotel advertises 3 restaurant available another surprise having to argue with the restaurant staff, since we were not part of a tourist group, they after 3 x telling them our room number got almost rude, please Hotel Management train your staff to be friendly. Location is awesome, other staff encountered were friendly and helpful, reception staff was not really interestes in helping and blamed maintenance of the room issue. Don't think to be back at this hotel and rather go elsewhere next time.
Stayed 2 nights in Oct 2017

8/10 Good

Rameet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good good stay
nice stay . old recommend it.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must see resort
It is a well relaxing and enjoying place to stay for travel
Stayed 2 nights in Aug 2017

8/10 Good

Chilenye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time at the Berg!
A great place to stay. Highly family friendly. We are going back again in a matter of weeks!
Stayed 2 nights in Jul 2017

8/10 Good

Tarun

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable getaway
Check in was a little slow as the receptionist seemed confused.hotel is well kept.very easy to explore the activities offered at the resort.very spacious resort.a little misleading as it is not a hotel as such.Assistant Manager was very accommodating and values his guest.he is indeed an asset to your organization
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied client
Amazing, intertainment and very friendly staff

10/10 Excellent

ASHWIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Tranquel setting. fantastic views of rhino peak. lots of activities to keep one occupied.

2/10 Terrible

Mzi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I booked a double deluxe room and received confirmation. When I arrived the room was not available, it was booked out. I had to settle for a smaller standard room with 3/4 beds instead of the double beds i had booked. together with my kids the smaller room was extremely uncomfortable. The hotel blames you.

8/10 Good

gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
WE HAD NO HOT WATER FOR THE DURATION OF OUR STAY.

10/10 Excellent

DEANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good facilities and well worth a stay
Tennis courts need to be redone. Commented a yearago and still not done. Disappointed that Hotels.com not cheaper than hotel. I automatically assumed it would

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gooderson Drakensberg Gardens Hotel Deluxe room
Service levels and attention to detail was not always great but the food at all the restaurants was really of high standard and really good. Would definitely consider again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable break!
The hotel was really good value for money. All amenities, activities and service were top class! Will definite visit again!

6/10 Okay

Sumashen

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Hannetjie, Benoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and relaxing
Food served was excellent. Very pleasant stay. However, reception didn't book our table as requested, it was sorted out quickly. Reception also could not find our payment which was done when booked online. This was a bit annoying.

8/10 Good

Deon, Woodlands, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Getaway - Drakensberg
The stay was a great one, from the time we arrived till the time we left, we were well received, the friendliness of the staff was excellent. I was impressed by the quality of the food. There was enough entertainment for my family and I, lots of activities to take advantage of. The only disadvantage is that we never had an aircon or a fan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Darlamoscow, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for family holiday
t is a very nice place, especially for the families with young kids. we stayed in a very close room to the reception. Our room was clean but the furniture was old. Floor was heated. We enjoyed the dinner, many options and delicious. Kids had so much fun at mini golf, pony ride. we also hired a boat but there was no kiddies life jacket. We really liked our stay and recommend you visit this hotel.

10/10 Excellent

osman, middelburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
really enjoyed it alot , would definately refer it to others. the management and staff where very friendly. glad i went there

8/10 Good

Manesh

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds and rooms
We were only there for one night but have stayed there on a few occasions. Have always been happy with service.Thank You

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

6/10 Okay

Vicki

Liked: Cleanliness, room comfort
More of a touring hotel than an individual stay
Located at the very end of the road, with options for easier walks for the less serious hiker this is a nice hotel however it does have a lot of coach tours staying and this creates a holiday camp feel to the hotel which is a bit strange. The restaurants are not all open every evening and it felt limited in choice of where to eat and drink - however the location is pretty and the stay was good overall.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
In General a lovely place. Could
In General a lovely place. Could do little bit more on room maintenance. But facilities Fantastic for families, breakfasts well worth it. Kids cried when time to leave,,,I think that says it all.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Awesome holiday in a great loc
Awesome holiday in a great location.