Exterior

Reviews of Holiday Inn Express Durban - Umhlanga, an IHG Hotel

3 out of 5
Holiday Inn Express Durban - Umhlanga, an IHG Hotel
2 Ncondo Place Umhlanga, Umhlanga, KwaZulu-Natal

Reviews

8.4

Very Good

Rating 10 - Excellent. 214 out of 536 reviews" "
Rating 8 - Good. 213 out of 536 reviews" "
Rating 6 - Okay. 73 out of 536 reviews" "
Rating 4 - Poor. 23 out of 536 reviews" "
Rating 2 - Terrible. 13 out of 536 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire facility was in pristine condition. And the staff was very accommodating.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Express Durban-Umhlanga on Feb 14, 2024
We are thrilled our facilities, including the service provided, exceeded stay expectations. Thank you for your valued support.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 30, 2023
We are delighted you enjoyed your recent stay. Thank you for the fantastic rating.

6/10 Okay

Neresha

Traveled with partner
Disliked: Staff & service
Great location Great free parking onsite or at Gateway parking Poor room cleaning service Towels need replacing-old and tired No shower cap, no sanitary bag, no shampoo and conditioner Rooms are cramped and tiny
Stayed 17 nights in Nov 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 21, 2023
Thank you for your candid review. We do hope this review has been sent in error. We have undercover secure parking which is R50.00 per vehicle per day, and although our Holiday Inn Express Durban Umhlanga, is near Gateway Theatre of Shopping, it is about a 5 minute drive. Our linen is monitored and replaced timeously to ensure our guests get only the best condition linen. Per our IHG Brand, we have recently implemented Dove Bulk Amenities in all our guest bathrooms. This includes Body Wash, Shampoo as well as Hand Soap. Shower Caps are available upon request from reception. We certainly do value all feedback, and our team is readily available 24/7 to assist guests during their stay. Assuring you of our best service at all times.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anonymous
Amazing,exceptional service,fresh breakfast & delicious( though sometimes there is more coffe & little to no tea. Runs out of fried eggs for the 9am breakfast while there is always plenty of boiled ones) time slot but could improve on hotel room cleanliness.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 12, 2023
Thank you for your candid feedback. We are thrilled the service provided, and our express breakfast offering, made for an enjoyable stay experience. During high occupancies, our team are working consistently throughout breakfast service to replenish items, and sometimes during this replenishing stage, it might appear items have run out, however, they are being replenished. Thank you again for your valued support.

6/10 Okay

Anusha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 11, 2023
Thank you for your valued support. Every effort is taken to ensure our guests have a memorable stay experience. Assuring you of our best service at all times.

8/10 Good

GILLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 10, 2023
Thank you for your valued support. We are delighted you enjoyed your recent stay.

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 10, 2023
Thank you for the fantastic feedback. We are thrilled you enjoyed your stay with us. Thank you for your valued support.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 10, 2023
Thank you for your valued support. We are so pleased our facilities and services on offer, met with your stay requirements.

8/10 Good

Salmon Jacobus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed and pillows not very good, need replacing.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Durban-Umhlanga on Dec 5, 2023
Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay. We are very sorry for the area of your stay where we have let you down. Assuring you of our best service at all times

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling breakfast
Breakfast is appalling. Quality of food offering is unacceptable. Hot foods were cold, runny yogurts, croissants half baked, juices diluted, cold meats cut into rationed sizes, overall hardly anything was eaten. Patrons leave half eaten plates everywhere. I never had such an awful experience with breakfast before.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Durban-Umhlanga on Nov 13, 2023
Thank you for your candid feedback. Every effort is taken to ensure our guests have an enjoyable express breakfast offering. Our team is readily available throughout breakfast service to assist with any concerns. We are very sorry to hear you experience did not exceed expectations. This is certainly not the breakfast experience we wish our guests to experience. Assuring you of our best service at all times.

8/10 Good

Chisenga, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay at Holiday Inn Umhlanga in a quiet safe, quiet and walkable neighbourhood of South Africa.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Durban-Umhlanga on Nov 3, 2023
We are delighted our location and facilities met with your stay requirements. Thank you for your valued support.

10/10 Excellent

Romy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and pleasant.
The staff were extremely helpful and very good.Breakfast was really top notch.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Durban-Umhlanga on Nov 3, 2023
We are thrilled you enjoyed our Express Brand Breakfast Offering. Thanks again for your valued support, and we do hope to welcome you back soon.

8/10 Good

Vusisizwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect price, perfect place, perfect for me.
Love this hotel. Perfectly priced. On the edge of the precinct, so there is very little to no noise. Food is always great. Even though we were early, staff assisted with WiFi. And I worked from the pool area. Day later, sat in the bar area and watched WC rugby. Joined by three foreign gentlemen who sail boats.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Durban-Umhlanga on Oct 23, 2023
We are delighted our facilities, and the service provided by our team, made for a comfortable and memorable stay experience. We certainly hope to welcome you back soon

10/10 Excellent

T

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Durban-Umhlanga on Nov 3, 2023
We are thrilled by the scores received, that our hotel facilities met with your stay requirements.

10/10 Excellent

MRS KP

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Holiday Inn Express Durban-Umhlanga on Oct 10, 2023
Thank you for your valued support. We are delighted you enjoyed your recent stay with us.

4/10 Poor

Menzokuhle

Stayed 1 night in Oct 2023
Response from Holiday Inn Express Durban-Umhlanga on Oct 10, 2023
Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay experience. In reviewing your score, we are sorry to have let you down. Thank you again for your support.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for four nights. Staff are friendly. Hotel is of a good standard for the price paid. Good breakfast included to
Stayed 4 nights in Jul 2023
Response from Holiday Inn Express Durban-Umhlanga on Aug 7, 2023
Thank you for your valued support, and your feedback from your recent stay. We are delighted the service provided, and our accommodation facilities, all met with your stay expectations.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST VALUE OFFERING ON UMHLANGA RIDGE
The check-in was delayed and not very pleasant due to deposit issue, but staff throughout were helpful and friendly. This Hotel offers good location, decent services and comfortable rooms for best value in this area. Breakfasts are above average for this type of hotel and pool area is pleasant. If you are looking for a nice Hotel and don't want to break the bank, then this Hotel is ideal.
Stayed 4 nights in Jul 2023
Response from Holiday Inn Express Durban-Umhlanga on Jul 25, 2023
Thank you for your valued support. We are very sorry for the delayed check in, but pleased to hear this was resolved by our friendly team. We are so pleased our facilities made for a comfortable stay experience, and we do hope to welcome you back soon.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Holiday Inn Express Durban-Umhlanga on Jul 3, 2023
Thank you for the fantastic overall rating. We are delighted you enjoyed your recent stay.

10/10 Excellent

Claudia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business trips
Great stay. Clean comfortable room, very fast check-in (always a plus) and yummy breakfast buffet. Perfect for business trips.
Stayed 1 night in Jun 2023
Response from Holiday Inn Express Durban-Umhlanga on Jun 10, 2023
We are absolutely thrilled our facilities and services on offer ticked all your business stay requirements. Thank you for your valued support.

8/10 Good

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Durban
Great location, friendly staff, good ambience, clean and safe hotel.
Stayed 3 nights in May 2023
Response from Holiday Inn Express Durban-Umhlanga on May 25, 2023
We are delighted our hotel accommodation, including our location and the service you received, all made for a memorable stay experience. Thank you so much for your valued support, and we look forward to welcoming you back soon.

10/10 Excellent

Nkosana

Liked: Cleanliness, staff & service, property conditions & facilities
The usual good experience at holiday inn hotel chain.
Stayed 3 nights in May 2023
Response from Holiday Inn Express Durban-Umhlanga on May 20, 2023
Thank you for your continued support. We are delighted our accommodation facilities and service continue to make for a good and memorable stay experience.

10/10 Excellent

Nhlanhla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Holiday Inn Express Durban-Umhlanga on May 20, 2023
Thank you for the fantastic 10/10 feedback. We are so pleased our Express Brand Hotel met all your stay expectations. Thank you for your support.

8/10 Good

Gavin

Business traveler
Liked: Cleanliness, staff & service
Generator was loud impacting sleep Would love an outsourced link service for laundry ( ironing shirts etc.) Clean, spacious, friendly staff, property offering more than its 3 stars, good value
Stayed 6 nights in May 2023
Response from Holiday Inn Express Durban-Umhlanga on May 12, 2023
Thank you for your valued support. We are very sorry to hear of the noise disturbance caused by our Generator. We certainly do regret any upset caused. We are delighted to hear the service provided by our team, and our hotel facilities all made for a good stay. Thank you again.

8/10 Good

Willem

Stayed 3 nights in Apr 2023
Response from Holiday Inn Express Durban-Umhlanga on May 12, 2023
Thank you for the great score from your recent stay. We certainly do value your support.

10/10 Excellent

Shahendrai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanatastic. No hassles.Staff offered excellent service!
Stayed 3 nights in Apr 2023
Response from Holiday Inn Express Durban-Umhlanga on Apr 12, 2023
Thank you for your wonderful feedback. We are so pleased you had a great stay and the service provided met with your stay expectations. We hope to welcome you back soon.

10/10 Excellent

Preetheraj (Bells)

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Holiday Inn Express Durban-Umhlanga on Mar 29, 2023
Thank you for your support. We are delighted you enjoyed your recent stay with us.

10/10 Excellent

Gyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, affordable and good service
Stayed 2 nights in Feb 2023
Response from Holiday Inn Express Durban-Umhlanga on Feb 20, 2023
We are delighted our hotel accommodation facilities met with your expectations. Thank you for your support, and your wonderful feedback. We certainly hope to welcome you back soon.

10/10 Excellent

Ingirid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel very friendly and helpful staff. We spent an enjoyable week there.
Stayed 7 nights in Feb 2023
Response from Holiday Inn Express Durban-Umhlanga on Feb 20, 2023
We are delighted you enjoyed your stay with us. Thank you for your wonderful review, and your support.

2/10 Terrible

Devon

Traveled with family
Disliked: Property conditions & facilities
No air conditioning in rooms, toilet seat hanging off and extreme wear and tare
Response from Holiday Inn Express Durban-Umhlanga on Feb 20, 2023
Every effort is taken to ensure our guests have a memorable stay experience. We certainly do regret the upset caused by the items mentioned, as this is certainly not the standard we strive for as an Express Hotel. We do trust these matters were addressed with urgency once reported. Assuring you of our best service at all times.

6/10 Okay

Marc

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed at the same hotel on two different days within the same week - enjoyed the first stay - everything was good - however on the second stay the room smelled of mould or damp - bed was very umcomfortable could feel the springs on the mattress - otherwise the room was neat and claen - carpets look rather old - staff was excellent and friendly - rooms made up in time - breakfast was excellent
Stayed 1 night in Dec 2022
Response from Holiday Inn Express Durban-Umhlanga on Dec 29, 2022
Thank you for your candid review. Every effort is taken to ensure our guests have a memorable stay, and we are sorry to hear of the area of your stay where we let you down. We do trust this was resolved with urgency once reported to our team. Thank you again for your support, and again, we are sorry for any upset caused.

10/10 Excellent

Bess

Stayed 6 nights in Dec 2022
Response from Holiday Inn Express Durban-Umhlanga on Dec 27, 2022
Thank you for the fantastic 10 out of 10 Rating ! We are delighted you enjoyed your stay with us.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities
The television channels were real bad,only about 8 channels (actually only 6 channels) to view and mostly all of them was real worthless. Worst of all is that 3 of the channels are exactly the same one, i tried to search for something else but the hotel obviously subscribed to the cheapest option available. They also claim that the rooms are soundproof..... but it's not true, i could hear everything going on in the rooms on either side and in the hallway too. Had to pay extra for on site parking as well. That's all i can complain about, the staff was all very friendly and the breakfast was good.
Stayed 4 nights in Dec 2022
Response from Holiday Inn Express Durban-Umhlanga on Dec 14, 2022
Thank you for your candid feedback. We are delighted our express breakfast, and the service you received met with your stay requirements. We are very sorry to hear the TV Channel selection was not per our offering, and do trust this was resolved with urgency by our team once reported. We certainly do regret any upset caused by this selection. Thank you again for your support, and candid feedback. Assuring you of our best service at all times

8/10 Good

Ennia

Stayed 1 night in Dec 2022

8/10 Good

Serelda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Holiday Inn Express Durban-Umhlanga on Dec 1, 2022
Thank you for your support, and providing feedback from your recent stay with us.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Holiday Inn Express Durban-Umhlanga on Nov 14, 2022
Thank you for the fantastic 10 out of 10 Score. Every effort is taken to ensure our guests have a memorable stay experience. Thank you for your support.

10/10 Excellent

Jabulile

Stayed 2 nights in Oct 2022
Response from Holiday Inn Express Durban-Umhlanga on Oct 25, 2022
Thank you for the fantastic 10 out of 10 Score. We are delighted you enjoyed your stay

8/10 Good

Sasheen

Stayed 1 night in Oct 2022
Response from Holiday Inn Express Durban-Umhlanga on Oct 25, 2022
Thank you for your feedback from your recent stay with us.

10/10 Excellent

MR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Holiday Inn Express Durban-Umhlanga on Oct 25, 2022
Thank you for your support. We are so pleased you enjoyed your recent stay

10/10 Excellent

Bradford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2022
Response from Holiday Inn Express Durban-Umhlanga on Oct 25, 2022
Thank you for your support. We are delighted you enjoyed your stay, and do hope to welcome you back soon

8/10 Good

Robert

Liked: Cleanliness, staff & service
Rooms were clean and comfortable. Great for a layover for Durban airport. Unfortunately, did not provide airport shuttle, even after requesting one. Best to get a taxi from the airport (300ZAR). Breakfast was a welcome bonus and very good.
Stayed 1 night in Jun 2022
Response from Holiday Inn Express Durban-Umhlanga on Jul 4, 2022
Thank you for your feedback. We are delighted our hotel facilities met with your level of comfort, and that you found our Express Breakfast offering enjoyable. We are very sorry for the area of your stay where we have let you down.

8/10 Good

Neren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing i found odd is that there's a R50 fee to park undercover, overnight, with the alternate option being to park outside in the open area , for free. The open area outside the hotel had very limited parking so it didnt make sense to even charging any fee. If there was no parking outside and if the R50 fee didnt make sense paying, do i then park on the street?
Stayed 1 night in Jun 2022
Response from Holiday Inn Express Durban-Umhlanga on Oct 25, 2022
Thank you for your candid feedback. Every effort is taken to ensure our guests have a memorable stay. We are very sorry for any upset caused by our parking charges. Thank you again for your support.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Holiday Inn Express Durban-Umhlanga on May 19, 2022
We are delighted you enjoyed your recent stay with us. Thank you for your support, and we certainly hope to welcome you back soon.

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and excellent staff. Great breakfast spread. Just two mentions. The construction next door that starts at 6am. And why are there still smoking rooms in a hotel??
Stayed 3 nights in May 2022
Response from Holiday Inn Express Durban-Umhlanga on May 18, 2022
We are delighted the service you received, as well as our Express Breakfast offering met with your stay expectations. We are sorry for any upset caused by the nearby construction. Thank you again for your candid feedback, and we certainly appreciate your support.

8/10 Good

Fhatuwani Lancelot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Holiday Inn Express Durban-Umhlanga on May 18, 2022
Thank you for your support and the great score post stay. We certainly hope to welcome you back soon

10/10 Excellent

H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service but hotel showing signs of wear eg. bathroom fittings loose. Nice to see hotel occupancy so good again.
Stayed 1 night in Mar 2022
Response from Holiday Inn Express Durban-Umhlanga on Apr 19, 2022
Thank you for your candid feedback.

10/10 Excellent

William

Stayed 5 nights in Mar 2022
Response from Holiday Inn Express Durban-Umhlanga on Apr 19, 2022
Thank you for the fantastic 10/10 rating

10/10 Excellent

Narainduth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Noluthando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Mosima

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022