Outdoor pool, sun loungers

Reviews of Premier Hotel The Richards

4 out of 5
Premier Hotel The Richards
3 Hibberd Drive, Meerensee Richards Bay, Richards Bay, KwaZulu-Natal

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 78 reviews" "
Rating 8 - Good. 28 out of 78 reviews" "
Rating 6 - Okay. 15 out of 78 reviews" "
Rating 4 - Poor. 9 out of 78 reviews" "
Rating 2 - Terrible. 5 out of 78 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 1 night in Nov 2023
Response from Front Office TEAM on Jan 23, 2024
Dear Valued GUEST,Thank you for your review and rating.

8/10 Good

Thobile

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Front Office TEAM on Oct 31, 2023
Dear Thobile,Thank you for your review and rating. We hope to see you again soon.

8/10 Good

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Office TEAM on Oct 26, 2023
Dear Valued GUEST,Thank you for your review and rating.

8/10 Good

Nokukhanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Office TEAM on Sep 18, 2023
Thank you for your review and rating

8/10 Good

Sideshwar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Twin beds
We booked a 2 twin-bedded rooms but were given 2 rooms with double beds instead. This was not good, but 1 room was bedding was subsequently changed, and the twin beds emerged. Rooms were clean overall, although the sink in one room was not very clear, and water emptied slowly.
Stayed 2 nights in Mar 2023
Response from Front Office on Mar 28, 2023
Dear Valued GUEST,Thank you for your review.Your feedback is highly appreciated.We sincerely apologize for the inconvenience caused while staying with us.We do hope we can make it up to you when you visit Richards Bay again.

2/10 Terrible

Pretty Nomlando

Stayed 1 night in Mar 2023
Response from Front Office TEAM on Mar 13, 2023
Dear Pretty,Thank you for your review and rating.

10/10 Excellent

iNova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Front Office TEAM on Oct 18, 2022
Dear Preston,Thank you for your review and rating.Trust we will see you again soon.

10/10 Excellent

thandeka a d

Stayed 1 night in Sep 2022
Response from Front Office TEAM on Sep 14, 2022
Dear Valued GUEST,Thank you for your review and rating.Trust we will see you again soon.

2/10 Terrible

Le Roux

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Property was not clean. Stains/Marks on the floors in the foyer and in the room. Very noisy. No facilities/services available after 9pm, including no food/beverage. Very old and tired furniture. Staff seemed inconvenienced during check-in.
Stayed 2 nights in Mar 2022
Response from Reservations TEAM on May 9, 2022
Dear Valued GUEST, Thank you for your review and feedback. We will look into your concerns and address them accordingly

8/10 Good

Esona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Reception on Jan 13, 2022
Dear Esona, Thank you for your review and rating.

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save money enjoy comfort
It's one of the peacefully situated very neat and clean and comfortable. Though I live only 20km away from hotel still I book and enjoy. It's very presentable. Just needs some halaal food for Muslim people so it can be more famous to even dine there. One suggestion to the owner try to build a massive comfortable swimming pool with all luxury around the pool.
Stayed 1 night in Dec 2021
Response from Front Office TEAM on Dec 21, 2021
Dear Yasin, Thank you for your review and feedback. We will keep in mind about Halaal Meals. Thank you for the suggestion.

8/10 Good

Sithembile

Stayed 1 night in Nov 2021
Response from Front Office TEAM on Nov 22, 2021
Dear Sthembile, Thank you for your review and rating.

6/10 Okay

Charl

Business traveler
Average hotel at best breakfast was disappointing for the money but great wifi though
Stayed 1 night in Sep 2021
Response from Front Office TEAM on Oct 12, 2021
Good day, Thank you for your review. We apologize for a disappointing breakfast. We will have a look at it and improve.

8/10 Good

Sideshwar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Premier Hotel The Richards Team on Sep 9, 2021
.Dear Valued GUEST, Thank you for your review and rating

8/10 Good

Sideshwar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in order
Stayed 2 nights in Jul 2021
Response from Jaco on Jul 27, 2021
Thank you for your the postive feedback. Have a super day and please be safe.

6/10 Okay

Thomas

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2021
Response from Premier Hotel The Richards Team on Jun 15, 2021
Thank you for your review and rating. Hope to see you again soon

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Premier Hotel The Richards Team on Apr 6, 2021
We are still awaiting for the review to be removed as the GUEST booked the wrong hotel and stayed at a different property.

10/10 Excellent

Bhekizitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked strict adherence to COVID restrictions. We were each offered a Sanitizer and a pen to sign and kept these!!!
Stayed 1 night in Dec 2020
Response from Premier Hotel The Richards Team on Jan 8, 2021
Dear Bhekizitha, Thank you for taking the time to provide feedback on your stay. We hope to welcome you back in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Premier Hotel The Richards Team on Nov 18, 2020
Thank you for your kind review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
The overall experience was really good. The only downside was that there was a bug that crawled on my face while I was sleeping.
Stayed 1 night in Feb 2020
Response from Paige on Mar 3, 2020
Good day anonymous, Thank you very much for your feedback, we are thrilled to hear that you enjoyed your stay with us. I do apologize that there was a bug. We hope to see you again soon.

8/10 Good

Siduduzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Paige on Feb 18, 2020
Thank you for your review rating, it is greatly appreciated.

10/10 Excellent

Nomfundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, Reception staff was friendly, room was clean... Thank you
Stayed 1 night in Feb 2020
Response from Paige on Feb 17, 2020
Thank you very much Nomfundo for your feedback. It is greatly appreciated and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but no breakfast buffet.
Stayed 2 nights in Jan 2020
Response from Paige on Jan 13, 2020
Good day Anonymous, Thank you very much for the feedback, we hope to welcome you back again soon.

8/10 Good

Ayanda

Liked: Cleanliness, staff & service, property conditions & facilities
Happy guest
Had an awesome stay, the service is great and staff is very helpful & friendly. Would recommend it to anyone and everyone visiting NRB
Stayed 2 nights in Dec 2019
Response from Paige on Jan 6, 2020
Thank you very much for your excellent feedback. We are thrilled to hear that you enjoyed your time with us. We cant wait to welcome you back again soon.

10/10 Excellent

Cowell

Stayed 1 night in Dec 2019

6/10 Okay

LMC

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Paige on Nov 12, 2019
Thank you LMC for taking the time to provide us with feedback of your stay.

10/10 Excellent

Sya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Paige on Oct 28, 2019
Good day Sya, Thank you very much for your excellent review rating. We look forward to welcoming you back again soon.

4/10 Poor

alan

Disliked: Staff & service, property conditions & facilities
Avoid this property.
Website lies-no shuttle. They will arrange a driver for you. We arranged our own @ 250 rand. Chief reason for low rating is complete non response to a loud party on our floor. Called the desk at 11pm but the party continued until 4 am without a break. Our first night of holiday after a full day of flying and no sleep. Lift was broken and our room was on third floor.
Stayed 1 night in Oct 2019
Response from Paige on Oct 28, 2019
Good day Alan, I do apologize that your first night stay with us was not a peaceful experience. As advised in your previous mail, we are investigating as to the events of that evening in hopes to rectify as to not have a re-occurrence. Regarding the airport shuttle, as per the website this is an option that is available that we would happily arrange for our guests, it is an outsourced service and is at an additional charge. I do apologize that there was some confusion regarding this matter. I would also like to express our apologize that upon arrival our lift was out of service. During your check in we were undergoing our monthly lift service and inspection, the downtime was minimal and service was restored after 45 minutes. I do hope you had the pleasure of an easy trip to the restaurant, bar or check in after this was restored.

6/10 Okay

Yasin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not satisfied
It was frustrating because I was booked for a queen size bed and I was give two single bed joined for me and my wife. How pathetic is that.
Stayed 2 nights in Sep 2019
Response from Paige on Oct 4, 2019
Good day Yasin, Thank you very much for feedback on your stay. I do apologize that you did not get your desired bed configuration, our rooms consist of twin, double, king and queen beds. We allocate rooms according to availability. I do apologize that the room configuration you received did not meet expectations.

4/10 Poor

Dr Danie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At check in there were wedding guests at reception making a hell of a noise. I could not hear the clerk talk. He did nothing to quite them down. Rest if stay quite noisy. Restaurant food and service excellent.
Stayed 2 nights in Sep 2019
Response from Paige on Sep 25, 2019
Good day Dr Danie, Thank you very much for taking the time to review us and provide us with feedback on your stay. I am happy to hear that you enjoyed our food and restaurant. I must apologize for the noise levels that you experienced during your check in process. As I am sure you were advised, we did have a wedding with us. I do hope that you were return in the near future.

8/10 Good

D M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but conttol your noise levels
I love your hotel. However. On the night of my stay you had guests cavorting in the passage till 12.30. A very bad nuisance while on business
Stayed 1 night in Sep 2019
Response from Paige on Sep 16, 2019
Good day DM, Thank you very much for taking time to provide us with feedback on your most recent stay. We are thrilled to hear that you love our property. I must apologize that other guests were disturbing your sleep with elevated noise levels. Thank you for bringing this to our attention. We do hope to welcome you back to our establishment again soon.

4/10 Poor

Ntambiso

Liked: Cleanliness, staff & service
WiFi didn’t work for the entire stay
Stayed 5 nights in Sep 2019
Response from Paige on Sep 9, 2019
Good day Ntambiso, I appologize for the inconvience caused regarding the Wifi during your stay with us. I have tried to locate your booking based on Expedia profile name, however I have had no luck, perhaps your reservation was listed under a different name. Please kindly advise or contact us at the hotel in order to discuss this matter further to investigate.

4/10 Poor

Verified traveler

Liked: Cleanliness
disappointing
my stay was unpleasant due to how loud the hotel can be-you can literally hear peoples conversations when they walk outside the corridor.there was also a couple of kids who decided banging the doors every few minutes and shouting was a great idea at 21:00!!!
Stayed 2 nights in Dec 2018
Response from Paige on Jan 7, 2019
Good day Anonymous, Thank you very much for bringing this to our attention. I will certainly investigate as we ensure that security patrols the corridors in order to minimize any excess noise levels. Thank you again.

10/10 Excellent

Sthandiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Paige on Jan 7, 2019
Thank you very much for your 5 Star feedback.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Fully great old fashioned hotel. No problems during my stay and comfy. But only there for a few hours.
Stayed 1 night in Nov 2018
Response from Paige on Nov 27, 2018
Thank you very much for your positive feedback. We look forward to welcoming you back again soon.

8/10 Good

Rickey L

Nice hotel for the area and the price. Staff are helpful and friendly. One stay the hotel was very noisy, but we gave it another chance and it was better. The restaurant is nice.
Stayed 1 night in Nov 2018
Response from Paige on Nov 27, 2018
Thank you very much for your kind words. We are thrilled to hear that you enjoyed your stay with us.

6/10 Okay

GRAEME

Liked: Room comfort
Stayed 2 nights in Nov 2018
Response from Paige on Nov 6, 2018
Thank you Graeme for your review. We hope to welcome you again soon

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richards Hotel
The hotel was okay. The food reasonably good if not in the expensive side. First night asked for Pork cutlets they were supposed to be crumbed, they were not. Wifi through a third party provider a bit dodgy, kept dropping and sow connections some times. Would I come there again. Yes.
Stayed 3 nights in Oct 2018
Response from Paige on Nov 6, 2018
Good day, Thank you very much for taking the time to review us, it is greatly appreciated.

10/10 Excellent

Jerry, New Haven, Ct

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and Spa. The meals, both breakfast and dinner were first class.
Stayed 4 nights in Sep 2018
Response from Paige on Sep 25, 2018
Good day Jerry, Thank you very much for your positive feedback. I am thrilled to hear that you enjoyed your stay with us and your meals. I shall send your compliments to the Chef.

6/10 Okay

Rickey L

Richard bay premier hotel.
People were very nice. The buffet was superb. But there was no tip sheet and it was too hot for the comforter. There were very loud people coming and going all night long and almost impossible to sleep. No insulation in the walls to muffle any sound. The carpet strip wasnt enough to muffle noise in the hall. Other than that it was very nice.
Stayed 1 night in Sep 2018
Response from Paige on Sep 18, 2018
Good day Rickey, Thank you very much for providing us with feedback on your stay. It is greatly appreciated. I am thrilled to hear that you enjoyed your stay. I apologize that you were inconvenienced with the noise levels from other guests. I will certainly bring this to the attention of our General Manager to review and devise a plan going forward to resolve this issue.

2/10 Terrible

Maria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disaster stay. VERY NOISY!
My young daughter and I travelled alone and shared a room. I will not recommend this hotel to anyone and definately not go back there. VERY noisy, guests party in their rooms from 11pm to 4am, non-stop. Bedroom doors are left open with loud music and guests shouting. Some guests even cooked food in their room, bringing their own slowcookers, causing power failures in other rooms!! The building is not very soundproof and any noise in the hall can be heard in your bedroom. We stayed for 4 nights and I had not much sleep during that whole time. No manager was on duty Saturday, could not take the matter up with anyone.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2018
Response from Paige on Sep 4, 2018
Thank you Anonymous for your rating, please tell us how we could have made your stay more enjoyable?

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable and quiet
Stayed 1 night in Aug 2018
Response from Paige on Sep 4, 2018
Good day Janine, Thank you for your review and rating.

6/10 Okay

Ginah

Stayed 1 night in Jul 2018
Response from Paige on Sep 4, 2018
Thank you very much for your rating

8/10 Good

CEBISILE

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2018

10/10 Excellent

Best location

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

8/10 Good

Terry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel if you are in Richards Bay with a reason
It seems that the only people who go to Richards Bay are on business, or are there to visit relatives. Not much of a tourist attraction! We were there to visit family-related locations. The hotel is far away from anything, which is OK if you have a car - which is the only way to get there! We were pleased with the hotel, which is easy to find, and were given a room overlooking the indoor courtyard. Very nice. Good food in the restaurant - which is very helpful, because there is nothing else around the hotel without going into the civic centre. The latter largely boasts fast food outlets.
Stayed 3 nights in Feb 2018

8/10 Good

Tseliso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018