Bar (on property)

Reviews of The Edward Hotel

4 out of 5
The Edward Hotel
149 O.R. Tambo Parade, Durban, KwaZulu-Natal

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 214 reviews" "
Rating 8 - Good. 61 out of 214 reviews" "
Rating 6 - Okay. 41 out of 214 reviews" "
Rating 4 - Poor. 23 out of 214 reviews" "
Rating 2 - Terrible. 9 out of 214 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were excellent, outstanding value. Located right alongside beach. Staff extremely helpful.
Stayed 4 nights in Nov 2023
Response from Edward Hotel on Nov 29, 2023
Thank you

10/10 Excellent

randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
We enjoyed our stay at the Edward Hotel. Very nice staff and great room and terrific breakfast
Stayed 2 nights in Aug 2023
Response from Edward Hotel on Oct 13, 2023
Thank you

6/10 Okay

Fancy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Feedback
The customer service was very disappointing, it did not seem like people cared or were keen about meeting our needs as customers of the hotel. Maybe a refresher course would be beneficial. I would like to commend the quality of the food as well as the service of the chefs, no issues there and great customer service from the team that were making our breakfast and how they deal with us as customers. The rest of the hotel employees can learn a thing or two from them. The cleanliness is also on point and commendable. If there are many people or peak periods, maybe the number of employees should be increased to accommodate the increase in demand as that directly affects the service levels. Lastly, maybe alternative power during load shedding is an option to consider too?
Stayed 2 nights in Jul 2023
Response from The Edward on Jul 14, 2023
Good Day, Thank you for your review and for taking our call. Please note that we have forwarded it to our management team, and we will look into the above mentioned points to improve. Warm Regards The Edward

10/10 Excellent

Jayson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super amazing service from all staff! From the reception to the restaurant to the service staff. Excellent excellent service!
Stayed 1 night in May 2023
Response from The Edward on May 21, 2023
Good Day Mr Naidoo We are glad to hear that you had an amazing stay with us, we look forward to hosting you again. Warm Regards The Edward Team

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from The Edward on May 15, 2023
Thank you for your feedback, it has been shared with our management team, we look forward to seeing you again.

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Edward on May 12, 2023
Good Day,Thank you for your review.We look forward to welcoming you again at The Edward.

2/10 Terrible

Hemduth

Stayed 2 nights in Apr 2023
Response from Edward on May 3, 2023
Good Day,Thank you for your review.Our sincerest apologies that your experience at how hotel was not of standard.Kindly advise further on your experience.Kind RegardsThe Edward

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class hotel
Excellent service, food and room service. Efficient, friendly and speedy service. Highly recommended. Definitely going back to stay here.
Stayed 2 nights in Apr 2023
Response from The Edward Team on Apr 16, 2023
Good Day Its always a pleasure receiving positive feedback from our valued guests. We would like to thank you for choosing us as your desired place of destination during your time in Durban. We hope you visit us again in the near future, and create more wonderful memories. Kind Regards The Edward Hotel

8/10 Good

Lackram

Traveled with partner
Liked: Cleanliness, staff & service
Service is excellent, hotel is aged but good value for money Don’t look safe to walk outside at nights Use hotel transport preferably Would probably book hotels a bit north of this hotel next time
Stayed 3 nights in Mar 2023
Response from The Edward on Mar 26, 2023
Good Day Mr. Lackram we are glad to hear that your stay at The Edward was memorable. We do apologize for the inconvenience caused. We do advise guest to travel with our shuttle services or use recommended cabs as this is a safety precaution for all our guests. we do look forward to hosting you again should you wish to return Kind Regards The Edward Team

10/10 Excellent

Amanda

Stayed 2 nights in Jan 2023
Response from Edward Hotel on Mar 6, 2023
Thank you

10/10 Excellent

Geop

Stayed 2 nights in Jan 2023
Response from Edward Hotel on Feb 1, 2023
Thank you

10/10 Excellent

elsie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
it was amazing
Stayed 3 nights in Sep 2022
Response from Edward Hotel on Sep 26, 2022
Thank you for your review.

10/10 Excellent

Black Trek Travel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
It was so nice and convenient. The staff was super friendly.
Stayed 1 night in Sep 2022
Response from The Edward Team on Sep 9, 2022
Good Day Its always a pleasure receiving positive feedback from our valued guests. We would like to thank you for choosing us as your desired place of destination during your time in Durban. We hope you visit us again in the near future, and create more wonderful memories. Kind Regards The Edward Hotel

6/10 Okay

Leon

Liked: Cleanliness, staff & service, room comfort
Very noisy second night with the neighbouring room having a party and singing until 1.30am! Otherwise good service and great breakfast
Stayed 2 nights in Jun 2022
Response from The Edward Team on Jun 15, 2022
Good day Mr Leon We would like to sincerely apologize for the inconvenience caused during the second night of your stay at our Hotel, generally our team is very cautious/vigilant of such matters with our guests. Going forward we will implement more regular security checks to ensure that guests are not disrupted by noise during their stay with us. Thank you for choosing us and for the positive feedback, we looking forward to welcoming you again soon. Kind Regards The Edward Team

10/10 Excellent

Selina Masepalo Goitseman

Traveled with group
Liked: Staff & service
Stayed 3 nights in Dec 2021
Response from The Edward Team on Dec 13, 2021
Good Day Its always a pleasure receiving positive feedback from our valued guests. We would like to thank you for choosing us as your desired place of destination during your time in Durban. We hope you visit us again in the near future, and create more wonderful memories. Kind Regards The Edward Hotel

10/10 Excellent

Manyane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wow. I will come back with two other families. Will want three rooms with inter connecting doors
Stayed 2 nights in Jun 2021

10/10 Excellent

Lufuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Staff very helpful, rooms were clean, good control over guests movement (COVID compliant), staff put guests first. Shall return once more.
Stayed 2 nights in Dec 2020
Response from Edward Management Team on Dec 14, 2020
Good Day Thank you for taking the time to complete this review. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future. Kind Regards The Edward Management Team

4/10 Poor

Lindiwe

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cheated
Tell me ,did you pay the hotel the R1899 I payed. Do I report the matter to hellow peter
Stayed 1 night in Nov 2020
Response from Edward Management Team on Dec 14, 2020
Good Morning Thank you for taking the time to complete this review as well as taking my call as short while ago. Please accept our sincere apologies for the incorrect billing that you experienced with us. As per telecom, a credit invoice will be sent to you shortly. Looking forward to welcoming you back in the near future. Kind Regards Edward Management Team

6/10 Okay

TK, SOUTH AFRICA, RICHARDS BAY

Liked: Staff & service
Disliked: Cleanliness
Property is well located with friendly staff. Parking is an issue although theres overflow parking as a female walking in the middle of the night to where parking is back to the hotel is not really safe. The place needs to be disinfected there were quite a lot of unfriendly creatures crawling in the hallways.
Stayed 1 night in Dec 2020
Response from Edward Management Team on Dec 14, 2020
Good Day Thank you for taking the time to complete this review. Your feedback has been shared with our Security and Housekeeping management team. We trust that you will find improvement during your next stay with us and look forward to welcoming you back in the near future. Kind Regards The Edward Management Team

6/10 Okay

Benedict Zolisa

Liked: Staff & service
Disliked: Property conditions & facilities
The aircon works fone but its very noisy. It wouldnt be a bad idea to have a microwave and a kettle in guest room i think.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I STAYED HERE 2 WEEKS AGO AND STILL HAVE NOT RECIEVED MY REFUND FOR 3 UN-USED NIGHTS. NO CONTACT FROM MARRIOT OR THE HOTEL!???? THEY WILL NOT RETURN MY EMAILS. I WOULD NOT STAY HERE.
Stayed 9 nights in Feb 2020

6/10 Okay

Tsepo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good family time
Location good and staff friendly and helpful. Need to do something about undercover parking, it’s a letoff. Food good and can be improved
Stayed 3 nights in Dec 2019

10/10 Excellent

Mildah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so amazing, the staff, the rooms cleanliness, linen, the food everything was awesome.
Stayed 2 nights in Dec 2019

10/10 Excellent

Gugu

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
Stayed 5 nights in Dec 2019

2/10 Terrible

Dawn

Liked: Cleanliness, staff & service
Dangerous town
We were robbed both of us just a block from the hotel in daylight on a Sunday morning. 3 people were killed/ stabbed to death in that same area while we stayed there for 5 days. Durbin is very very dangerous.
Stayed 1 night in Nov 2019

2/10 Terrible

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Sejer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very staff.
Stayed 1 night in Dec 2019

6/10 Okay

Solly

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Hlalefang

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was good. View was amazing.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Even though I call the manager Belinda to confirm the reservation because we where arriving at 5:30 am , when we arrived the reservation has been cancelled, I was told that it was because I didn’t pay in advance, which Belinda never told me I was supposed to do They have their own driver and will not call a taxi for me. The driver gave us a price and then told us that it was per person. The food was good and the room ok
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Zama-Zulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Durban
Staff at hotel very attentive. Room I was in was on 1st floor and noisy otherwise very clean and comfortable.
Stayed 4 nights in Jun 2019

4/10 Poor

Katz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better later than never
1st room was not what we paid for but were up graded later in our stay
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2019

6/10 Okay

Thembinkosi

Liked: Cleanliness, staff & service, room comfort
Bad holiday
The was no water in the morning for two days at 7am to 8am.when ii switch on the lights in the bathroom there was a strange sound and I had to switch off I reported it but the sound persisted my whole stay.... Really it was frustrating.
Stayed 7 nights in Dec 2018

8/10 Good

Cebile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was central to our efforts in the Durban area.
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Ants in first bedroom, reluctant to give us another room. Took ages to get free Wifi. Cracked & repaired toilet. Conference hotel so always busy. Busy & noisy on beachfront. Poor research on my part as we did not feel that safe after dark,
Stayed 4 nights in Nov 2018

4/10 Poor

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had no water the day we checked out and expected us to take our towels to neighboring hotel to shower....highly annoying and inconvenient! They also charged us for parking and were not aware that your website said free parking - pls clarify with them on that. Lastly we thought breakfast was included but it’s R195 extra per person.
Stayed 2 nights in Oct 2018

10/10 Excellent

Liphapang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was just perfect next to all the facilities I needed, next to the bus picking point, ushaka marine world and shoprite checkers where I got my snacks. The place very perfect,the food was good and I must say it was not expensive at all next time I am definitely using the same resort.
Stayed 3 nights in Oct 2018

10/10 Excellent

Agreement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
U enjoyed everything overall
Stayed 1 night in Sep 2018

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. excellent venue. Stayed there previously.
Stayed 2 nights in Aug 2018