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Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant


This family-friendly Umhlanga hotel is located by the sea, within a 5-minute walk of The Barnyard Theatre at Gateway and Gateway Theatre of Shopping. Kwazulu-Natal Sharks Board Shark Museum and Umhlanga Hospital are also within 10 minutes.

Hotel Features

This smoke-free hotel features a full-service spa, a restaurant, and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite.

Room Amenities

All 205 rooms feature comforts like Tempur-Pedic beds and premium bedding, while conveniences include refrigerators and coffee makers. Free WiFi and room service are standard, as are LCD TVs with satellite channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Protea Hotel by Marriott Durban Umhlanga Ridge features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers a children's pool, a rooftop terrace, and spa services. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle. Onsite parking is available (surcharge).

Protea Hotel by Marriott Durban Umhlanga Ridge is a smoke-free property.

  • 24-hour front desk 
  • Children's club (free) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 205 
  • Number of floors - 7 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Full-service spa 
  • Free WiFi 
  • Business center 
  • Meeting rooms 7 
  • Garden 
  • Rooftop terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Pool sun loungers 
  • Year Built 2009 
  • Area shuttle (surcharge) 
  • Self parking (surcharge) 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Children's pool 
  • Outdoor pool 
  • Coffee/tea in common areas 
  • Computer station 
  • Restaurant 
  • Conference center 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Premium bedding 
  • Air conditioning 
  • Access via exterior corridors 
  • Free bottled water 
  • Refrigerator 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Turndown service 
  • Free toiletries 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 
  • Free WiFi 
  • Blackout drapes/curtains 
  • In-room safe (laptop compatible) 
  • In-room climate control (air conditioning) 
  • Room service (limited hours) 
  • LCD TV 
  • Tempur-Pedic mattress 
  • Free cribs/infant beds 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Protea Hotel by Marriott Durban Umhlanga Ridge has a restaurant serving breakfast, lunch, and dinner.

Late night fare is available from room service (during limited hours).

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Surfing/boogie boarding nearby 
  • Mountain biking nearby 
  • Golf lessons available nearby 
  • Boat tours nearby 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages, facials, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

  • Hydrotherapy treatments 
  • Massages 
  • Body treatments 
  • Facial treatments 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 

Hotel Policies


Check-in time starts at 2:00 PM

Minimum check-in age is 18

Special check-in instructions:


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!


  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Only service animals are allowed

Parking height restrictions apply

No rollaway/extra beds available


You'll be asked to pay the following charges at the property:
  • Deposit: ZAR 300 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: ZAR 195 per person (approximately)
  • Airport shuttle fee: ZAR 350 per person (one way)
  • Self parking fee: ZAR 65 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Protea Hotel Ridge
  • Protea Hotel Umhlanga
  • Protea Hotel Marriott Durban Umhlanga Ridge
  • Protea Ridge
  • Protea Umhlanga Ridge
  • Umhlanga Protea Hotel
  • Umhlanga Protea Hotel Ridge
  • Umhlanga Ridge Protea Hotel
  • Protea Hotel Marriott Ridge
  • Protea Marriott Durban Umhlanga Ridge
  • Protea Marriott Ridge

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

National Rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

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4.0 out of 5
88% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
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5 out of 5
Posted Dec 25, 2016
Everything was gr8!😘 Loved the room. The stay was a memorable one, always give good service and I will always use this hotel when in the area.
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Good if you are in Gateway for business

3 out of 5
Posted Nov 20, 2016
Pros: Proximity to my work
Cons: For the rate which I paid I can get excellent hotels with great amenities and service in Johannesburg. And rooms with much better views
Location: There are plenty of average restaurants around and a big mall. Nothing fancy though
This is an acceptable hotel if you are in Gateway for a short business trip (2-3 days). It's just rooms and a small space downstairs that serves as a bar and a restaurant. There are no other amenities here - at least none that were pointed out. The rooms are clean and the bed is comfortable. You don't get rooms with a sea-view - maybe a higher rate may have ensured sea-view but it is an expensive hotel to begin with and I guess with Expedia one doesn't get the best rooms. The Wifi is acceptable. But there are no other frills. No robe, no slippers, no turndown service.
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4 out of 5
Posted Nov 5, 2016
Excellent hotel but noisy if you have a room next to road.
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Good but some improvements needed

4 out of 5
by from UK
Posted Dec 22, 2015
Pros: Rooms are very spacious, clean and comfortable.
Cons: See above. A serious review of the breakfast costs!
Location: See above.
The room was great and the staff we dealt with were mostly friendly. The check-in was not great, insufficient people on the desks and the room was not ready until 3pm. Which negatively affected our plans significantly. The cost of breakfast is nothing short of daylight robbery. You can get a very hearty breakfast at various well known restaurants across the road in the shopping centre for less than a third of the cost charged by the hotel, so you have to wonder why anyone would eat at the hotel. The location can be a bit noisy at night given the proximity to the Gateway Shopping Centre, but generally it quietens down after about midnight. The rooftop pool is quite small and really only good for a minor dip to cool off. I probably would stay at this hotel again, but I definitely would not be eating breakfast here.
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Nice Hotel close to Gateway Mall

4 out of 5
by from Boston
Posted Sep 19, 2015
Pros: Quiet, convenient to mall
Cons: Breakfast buffet was adequate but could use some variety
Location: Very close to Gateway Mall
This is a very safe, pleasant hotel close to the sprawling Gateway shopping mall which has stores of all types and many different restaurants ( I ate at the Cape Town Fish Market which is quite nice). On arrival I was upgraded to a family room ( I am an Accor member) which was very large and included a separate small room for children. The location for the hotel is optimal if you want to be removed from the bustle of Umhlanga Rocks but close to the mall. To get to Umhlanga Rocks will require a 5-7 minute taxi ride. For those interested in the gym, it is quite small with a very limited range of equipment but functional
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5 out of 5
Posted Dec 31, 2014
VERY GOOD SERVICE ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
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Enjoyed our stay..

5 out of 5
Posted Apr 9, 2013
Great hotel for families. Our room had 2 bedrooms, a great bath and shower. It was large, comfortable, clean. Our daughters enjoyed having their own room. Hotel is right next to a very large mall which was great.
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Very Dissappointing

2 out of 5
by from Torquay, United Kingdom
Posted Jan 3, 2011
I was hoping to entertain my extended South African family to a party after Christmas during my stay but the restaurant was so dissappointing in decor, situation, ambiance, menu sophistication etc that after consulting with the food and beverage manager, I decided to hold it elsewhere. The restaurant was not much more than what I would describe as a coffee shop open to the reception check-in area and all the lifts. With coachloads of customers arriving with luggage checking in and using the lifts only feet away from dining to a very low key menu was not my idea of a new 4 star establishment. The accommodation was exactly as described and quite acceptable. The expendable items, shampoos, soaps, biscuits, tea, coffee and bottled watrer were not replaced on a daily basis when servicing was done. The leisure facilities were two rather dirty dipping pools on the 7th floor with very limited appeal. For a newly built hotel in this up-market position, I was bitterly dissappointed.
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