Protea Mall, Cnr Lighthouse and Chartwell Drive, Umhlanga, KwaZulu-Natal
Reviews
8.6
Excellent
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Most amazing hotel in the heart of Umhlanga. Every aspect of our stay was 5 star, from an amazing check-in all the way to our departure. Most definitely excellent value for money and a perfect location.
Wonderful experience! 5 star comfortable room, beautiful views, and convenient location to shops and restaurants and of course, the ocean. Breakfast (additional cost) also very good with several options and eggs made to order.
As a loyal, monthly returning client at Protea Marriott, i was sorely disappointed with the level of service. I was given room 552. Which has no sea view. It has a whole wall blocking even sunlight into the room
& a view of the flat across. I requested a change of room as i checked in around 5pm. I was told they fully booked and the lady who checked me in, didnt even check if i could be moved. She was so unhelpful! Also in my room, the amenities keep getting worse with each visit. I didnt even have tissues this time round. Also, get new towels.
Previously there use to be individual amenities for shower gel, shampoo and conditioner. This time, there was ONE bottle for all 3 in the shower. As a woman, i was horrified. There is no longer a shower cap given or even a devent sized soap.
Ideally located in a street full of excellent restaurants. Hotel Staff all very friendly and helpful. Large room with two Queen beds and a ( slight) view to the Sea. Would stay here in Umhlanga Rocks again if visiting Durban ( 20 min drive away)
Wonderful hotel with a lot of local dining options within an easy walking distance. Friendly staff and clean rooms. We would stay here again and recommend to anyone.
Nice hotel in the Umhlanga Rocks area, the entrance can be tricky to spot, its just next to the restaurants and bars on the right hand side of the "Umhlanga Rocks" sign!
Rooms are comfy, quiet, clean, spacious. Nice breakfast. Lovely staff. Good load shedding protection, didn't notice outages at all.
Recommended
Alistair
Stayed 1 night in May 2023
8/10 Good
Kavir
Apr 22, 2023
Kavir
Stayed 4 nights in Apr 2023
6/10 Okay
David
Traveled with group, Business traveler
Apr 19, 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
I did not like the fact that I could not get a refund for one of the rooms 1 hour after I had booked. I asked the hotel and they said it was Expedia
Poor staff who try and scam you out of security deposit
Verified traveler
Stayed 3 nights in Dec 2022
8/10 Good
Jade
Dec 27, 2022
Jade
Stayed 2 nights in Dec 2022
10/10 Excellent
Mildred Nomvana
Dec 17, 2022
Mildred Nomvana
Stayed 2 nights in Dec 2022
10/10 Excellent
Busisiwe, Mc Lean
Traveled with family
Dec 1, 2022
Liked: Cleanliness, staff & service
I give this hotel an excellent overall review. It is clean. Staff is professional. It is just across the street from shopping, entertainment, and easily accessible to the beach.
I Love it and so did my family!