Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from UK

Lovely hotel in the heights of Hilton

Posted Oct 18, 2016
Pros: Picturesque location. Very helpful, considerate, friendly staff, room super comfortable, food excellent, fresh and varied to suit all tastes, spotless
Cons: We were too early in the season for the swimming pool, and the tennis court was likewise unprepared - net needs fixing!
Location: Hilton is a quiet area, we could hear the distant rumble of the motorway, but otherwise it was lovely. Botanical gardens nearby, shops in Liberty Mall
Really enjoyed our stay at the Protea. Spacious stylish quiet hotel allowed for decent rest, with very good food and friendly helpful staff. We could hear the distant rumble of the motorway if we listened, but it was not enough to disturb us. Beautiful entrance lobby with huge fire blazing where we could meet up with friends, a lovely bar for relaxing and great dining room. Spacious room overlooking gardens and adjacent properties, recently refurbished so very comfortable with spacious bathroom. Mostly business travellers during the week with families also at the weekend. Food excellent; buffet varied and changed every day, a la carte excellent - also good wine list promoting all South African products. So refreshing to get away from bland international hotel ambience and enjoy their characterful hospitality. Highly recommended.
Comment from Hotel Management
Oct 31, 2016 by Zama, Hotel Management
Good Day, It was so heartwarming for our TEAM to come across a review like this, especially on a Monday morning. We make such efforts to ensure that ALL our guests are happy and that our service is up to standard. So reviews like the one you have just given us really motivate us to continue serving in excellence. We hope that you travelled home safe and will visit us again real soon. Have a lovely day Zama Nxele Guest Liaison Protea Hotel by Marriott Hilton zamanguni.nxele@proteahotels.com
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 29, 2016 on Hotels
3 out of 5
by Velogan from Johannesburg

Posted Aug 20, 2016 on Hotels
No very impressed as rate did not include breakfast..
5 out of 5
by Pieter from Pretoria, South Africa

Lovely Hotel

Posted Aug 8, 2016 on Hotels
I love this hotel! Have stayed here before and will stay there again!
3 out of 5
by Adriaan from Pretoria

Expectations not met.

Posted Aug 1, 2016 on Hotels
I selected a room with a balcony, bath and shower when the booking was made. When I booked in and asked whether the room allocated to us was in accordance to the selection made, I was informed that it was not the case. I had to prove my selected room by producing the printed confirmations:- Not On. After a debate, I was allocated room 226. The room had a globe flickering like a disco above the bed, the dressing table top was loose and had no warm water for a shower the following morning. TV remote not working properly.
5 out of 5
by Sireshan

This traveler left a rating score only Posted Jul 12, 2016 on Hotels
5 out of 5
by Michael from Chorley

Business stopover

Posted Jul 4, 2016 on Hotels
Quick business stop over
4 out of 5
by A verified traveler from Lilongwe, Malawi

Best hotel in Hilton,KZN

Posted May 10, 2016
Hotel is full of old charm character. Rooms are clean and smelled fresh. Food was always good at the hotel restaurant. Internet was very fast. The only gripe I had was the noise the restaurant staff made when cleaning out late at night as the disposal is in a courtyard below some of the rooms. The staff speak at the tops of their voice so waking everyone in rooms close by. Other than that I highly recommend staying at the hotel.
5 out of 5
by A verified traveler


Posted Mar 9, 2016 on Hotels
3 out of 5
by Nicolaas

This traveler left a rating score only Posted Feb 18, 2016 on Hotels