Front of property - evening/night

Reviews of Premier Splendid Inn Port Edward

3 out of 5
Premier Splendid Inn Port Edward
Cnr Ramsey Avenue and Main Road, Port Edward, KwaZulu-Natal

Reviews

6.2
Rating 10 - Excellent. 6 out of 45 reviews" "
Rating 8 - Good. 14 out of 45 reviews" "
Rating 6 - Okay. 10 out of 45 reviews" "
Rating 4 - Poor. 8 out of 45 reviews" "
Rating 2 - Terrible. 7 out of 45 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Stayed 1 night in Dec 2023
Response from Antoinette Naude - Resident Manager on Jan 5, 2024
Dear Jonathon , Thank you for your review and we delighted you enjoyed your stay with us . Compliments of the season to you and your family

6/10 Okay

siphamandla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its was not good due to loedsheding times,no backup it is power no water. and no wifi
Stayed 2 nights in Aug 2023
Response from Antoinette Naude - Resident Manager on Aug 15, 2023
Dear Siphamandla, We do apologize about the inconvenience caused during load shedding, Unfortunately as the property is managed by a body corporate , they are responsible for the electricity .We are currently looking at options for Fibre in our reception and restaurant area

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Antoinette Naude on Apr 25, 2023
Thank you Jeffrey , Hope you all had a fabulous stay with us

6/10 Okay

Rishen

Stayed 2 nights in Dec 2022
Response from Antoinette Naude on Jan 4, 2023
Dear Rishen , Thank you for your review . Compliments of the season to you and your family . RegardsAntoinette Naude

4/10 Poor

Jennifer Judy

Stayed 2 nights in Jul 2022
Response from Antoinette Naude on Aug 10, 2022
Dear Jennifer Judy, Unfortunately we did try to reach you , to advise we did not have any water on property . We regret that the entire coast was out , and our borehole also gave issues which has now been repaired. Stay safe and happy womans month. Regards

8/10 Good

Ziyaad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Apr 2022
Response from Antoinette Naude on May 10, 2022
Dear Ziyaad, Thank you for your review , we are delighted to hear that you enjoyed your stay with us . Regards

4/10 Poor

Noelan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Antoinette Naude on May 10, 2022
Dear Noelan, Thank you for your review Regards

4/10 Poor

Odwa

Disliked: Staff & service
Stayed 1 night in Feb 2022
Response from Antoinette Naude on Mar 24, 2022
Dear Odwa, We are saddened that you and your family did not enjoy your stay with us, we will en-devour to improve our offering to future guests . Resident Manager

4/10 Poor

Sibonisiwe

Stayed 1 night in Feb 2022
Response from Antoinette Naude on Feb 21, 2022
Dear Sibonisiwe, Thank you for your review. Is there anything that we could have done better to make you stay more enjoyable? Regards Antoinette

6/10 Okay

Tanja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Secure stay
Requested a top floor sea view apartment, was told none available, yet the place looked empty
Stayed 10 nights in Sep 2021
Response from Antoinette Naude on Oct 11, 2021
Dear Tanya, Although it might have looked empty , we were busy the week that you stayed her. The property houses permanent tenants as well. Some owners keeps their units locked up for private use.We as the hotel do not have access to them . Unfortunately the few sea-view upper rooms we had , had already been checked in before your arrival day . I hope that this has not dampend your stay with us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good for overnight stop, staff are very freindly.
Stayed 1 night in Mar 2021
Response from Antoinette Naude on Mar 17, 2021
Dear Anonymous, Thank you for you review , Hope to see you in the near future again . Stay safe , Stay healthy.

2/10 Terrible

ZIBUYILE

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Ridiculous Management priorities
Our stay was not pleasant at all... Water shortages, no notice on day of arrival... had to bath from a bucket on the morning of our check-in, managed to batch properly on the evening of our last night and the morning of our check out. Management not considerate to clients being notified in time on Municipality shortages, nor eager to suggest or find solutions to unpleasant conditions.
Stayed 2 nights in Feb 2020
Response from Antoinette on Apr 28, 2020
Dear Zibuyile, We apologize for the terrible stay you had due to municipal water shortages , We did our utmost best to organize water tankers to assist in filling our tanks. Regards

8/10 Good

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Stayed 1 night in Sep 2019
Response from Antoinette Naude on Oct 29, 2019
Dear Ismail, Thank you for your review of our hotel, we are delighted that you enjoyed your overnight stay with us

8/10 Good

Merushka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Antoinette Naude on Apr 26, 2019
Thank you for your review of our hotel.

8/10 Good

Thembalekhaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Not good
Stayed 2 nights in Jan 2019
Response from Antoinette Naude on Jan 9, 2019
Dear Thembalekhaya, Thank you for your review of our establishment . Compliments of the season to you and your family

2/10 Terrible

Adelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what we thought it would be
I The room needed major fixing
Stayed 1 night in Jan 2019
Response from Antoinette Naude on Jan 8, 2019
Dear Adele, We are saddened that we did not live up to your expectations. We have taken your comment to heart and are busy going through all our units , to repair and fix where needed.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The Place is nice and very quiet, but the condition of the buildings is absolutely pathetic. And I expected to swim but the pool is so small it looks like a pond. Just know what is shown on the website and the actual place is two different things. The facilities also there is actually nothing exting about the place.
Stayed 2 nights in Dec 2017
Dear Amanda, We have taken your comments and discussed with the relevant departments , so we can improve were we fell short during your stay. Regards Antoinette Naude

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay with my family thank you, the beds were nice and comfortable.
Stayed 1 night in Nov 2017
Dear Traveller, Thank you for your review. We are happy that you enjoyed your stay with us and look forward to welcome you back in the future.

6/10 Okay

G

Liked: Room comfort
Disliked: Staff & service
No porter available when we bookef in i on the first floor. No telephone in room.
Dear G, We apologize for any inconvemiced caused during your stay. Yes we do not have an actual porter available,although reservations should have asked if you needed asisstance with luggage . We will work on sorting out the porter problems as soon as possibe

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Not wat was advertised- the room was extremely out dated and dirty and the bathroom filthy
Stayed 1 night in Oct 2017
Dear Traveller, Please accept our appologies for the inconvenice caused during you rstay . We have taken your comments and discusses with the relevant departments , so we can improve were we fell short during your stay. Regards Antoinette Naude Resident manager

4/10 Poor

Ronald

Disliked: Property conditions & facilities, room comfort
This hotel needs a lot of maintenance. No porters to help with luggage; no lifts to room. Terrible mouldy smell in the reception. Bath/tub shower very small and water pressure terrible. Bed is way too soft; pillows are terrible. Towels are very old and only hand towels available. Room service is very limited. I would not recommend a stay here. Very dissapointing.
Stayed 2 nights in Sep 2017
Dear Ronald, We regret that you did not enjoy your stay with us. We will take your comments and improve our service,so as not to inconvenience the next traveller. We are also currently working on a room service menu and to expand our A la Carte menu as well.

8/10 Good

Zach

Liked: Cleanliness, staff & service, room comfort
Besides the limited dstv channels and no wofi in the room, our stay was very relaxed. The staff were friendly and helpful and the sea view was great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its nice hotel
We had nice time and nothing much it was just fun

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Kiran, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and affordable.will definitely be going back.

8/10 Good

Helena, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concerning our stay at the Edwardian.
We enjoyed the stay very much. Service was very good and all the employees very polite and friendly and helpful. The room was clean and size adequate. Gardens well kept. Food very good. Only problem was that we were unable to get a functioning safe.

6/10 Okay

Vimal, Durban

Disliked: Property conditions & facilities, room comfort
Priemier Edwardian
The hotel needs a urgent upgrade. Old wooden stairs smells old and needs treatment. Revamp required in rooms. However Great customer service

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Very nice hotel. Premises are not clean though...

8/10 Good

Nonkosi, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Lovely place to get away

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you don't get what you pay for
The room was not as advertised. The maintenance was shocking. The toilet was jammed up against the shower making it unusable. The Queen bed was 2 single beds, not even combined. There was hair in the basin. You had to be a contortionist to open the bath taps due to the plastic sheet stuck onto the bath to separate the bath/shower and toilet. The couch had unknown stains on it. I would not recommend this hotel and am shocked that the Premier Group allow it to use their name.

4/10 Poor

nonjabulo, Stanger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is an old style it needs upgrade. There's No telephone in the room you have to walk down the step to the reception for service. The bathroom was stinking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
A peaceful quiet stay which my hubby & I really enjoyed. the rooms was clean , scenery beautiful. Thank You.

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mel

Liked: Staff & service, room comfort

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Average stay
Showers did not work.

2/10 Terrible

PT, durban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room door did not lock, the shower did not work! The staff are not very helpful! Finally demanded to change rooms as these matter were not addressed! Will not return to the Edwardian.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Its was indeed a plesurable and spectacular holiday,the staff were amazing and we loved every bit of our stay with them.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

C. Rowe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were received very cordial and we enjoyed our stay of 1 night.

8/10 Good

LEE, KZN , SOUTH AFRICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PREMIER EDWARDIAN HOTEL
I had a woderful stay. The staff friendly and inviting. Accommadation perfect for a family. Felt right at home. Thanx -Lee

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Helen, Malmö

Liked: Cleanliness, staff & service, room comfort
Perfekt för avkoppling
Lugnt område, fin utsikt och härlig pool. Nära fina stränder. God frukost!

4/10 Poor

Michiel, Amsterdam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vergane glorie, oud en niet schoon