Ratings based on 380 Verified Reviews

3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Lovely stay at the hotel Would definetly go there again
Comment from Hotel Management
Mar 7, 2017 by Lindie Lotriet , Hotel Management
Dear Valued Guest. Thank you for taking the time to provide feedback regarding your stay. We are very pleased to hear that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Decent hotel, good location.

Posted Jan 25, 2017
Pros: Location, view, breakdast
Cons: Elevators and wifi
Location: Beach, casino
Amazing buffet breakfast. We ordered breakfast packs for our early morning check out, but they gave them to another guest. Get a room with a sea view. wifi in public areas only. Cocktails at bar are meh. Elevators are small, stuffy and smell like petro - we took the stairs to our 5th floor room.
Comment from Hotel Management
Jan 28, 2017 by Lindie Lotriet , Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. Would it be possible to contact the Hotel pertaining to details of your stay as we would appreciate the opportunity to investigate the matters mentioned and rectify the matter at hand. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by PHINDILE B

Posted Jan 16, 2017 on Hotels
Great experience and great service
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
5 out of 5
by Molefe

Exceptional hotel

Posted Jan 16, 2017 on Hotels
It was great
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled that you enjoyed your stay with us. We look forward to your return in the near future. Yours in Hospitality, Lindie Lotriet, Guest Services Manager
3 out of 5
by T M

Posted Jan 11, 2017 on Hotels
Excellent we enjoyed Durbs every moment
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. We are looking forward to welcoming you back on your next visit. Yours in Hospitality, Monique Hattingh, Front Office Manager.
4 out of 5
by Caranese

Posted Jan 10, 2017 on Hotels
our stay was fabulous, the staff were very friendly. we enjoyed the food.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. We are looking forward to welcoming you back on your next visit. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.
4 out of 5
by A verified traveler

Staff : management good customer service workers 5

Posted Jan 9, 2017 on Hotels
Cleanliness rating 5/10. No irons in the rooms terrible
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. We do apologise, we do unfortunately not provide irons in the room due to it is a fire risk and we are not a self catering establishment as advertised, we do however have a dry cleaning and laundry department that can definitely do the laundry at a charge. We are looking forward to welcoming you back on your next visit. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.
4 out of 5
by A verified traveler

Clean and convenient.

Posted Jan 9, 2017 on Hotels
It was an amazing stay.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. We are looking forward to welcoming you back on your next visit. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.
5 out of 5
by Rapelang

Posted Jan 8, 2017 on Hotels
My stay was perfect lov to come again
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. We are looking forward to welcoming you back on your next visit. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.
5 out of 5
by Ishmael

Convenient good service hotel. Nice and bright

Posted Jan 7, 2017 on Hotels
The hotel was good. A place one can tell friends about,actually I am going to visit with friends on my next visit later this year.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted that you enjoyed your stay with us. As service professionals in the hospitality industry we continually strive to offer good service and meet our guest expectations. We are looking forward to welcoming you back on your next visit. Yours in Hospitality, Jamie Lea Walker, Assistant Guest Services Manager.