Ratings based on 73 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
92% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Saarland

Posted Nov 12, 2016
Pros: Das Essen im "The Grill Room" und die Invasion der Affen zu Frühstück und vor der Abenddämmerung...
Cons: Subjektiver Komfort im Zimmer (Stoff, Geräuschdämmung)
Top am Meer gelegen und wunderbar im Kolonialstil gehalten, versprüht das Haus alt-englische Eleganz. Die Ausstattung der Zimmer passt dazu nicht ganz - statt Gardinen gibt es z.B. verschieb- und verstellbare Holzlamellen - eher hip als klassisch. Die Zimmer (wir hatten "Deluxe Sea Facing") sind nicht sehr groß, aber ausreichend bemessen, auch die Ausstattung ist sehr gut - incl. schon montierten Adaptern für europäische Stromstecker und eine gekühlten Flasche Sauvignon Blanc zur Begrüßung. Essen, Getränke und Service im Signature-Restaurant "The Grill Room" waren auch für europäische Ansprüche sehr gut, das "Ocean Terrace" schnitt da bei uns etwas schlechter ab. Erlebenswert war auch der "High Tea" am Nachmittag mit toller Auswahl. Beim Frühstück vermisste man eigentlich nur ein wenig dunkles Brot oder feste Brötchen, alles andere war (bis hin zu Austern und Sekt) in sehr guter Qualität verfügbar. Insgesamt also ein sehr zu empfehlendes Hotel an einem sehr schönen Platz in Südafrika
Comment from Hotel Management
Nov 15, 2016 by Justin P. Botha, Hotel Management
Dear Guest Thank you for taking the time to write a review. We are most pleased you enjoyed the beautiful décor throughout the hotel. Although busier at times, The Ocean Terrace Restaurant does strive to match the efficient service found in our other outlets. We are happy you enjoyed the fine cuisine served in The Grill Room and the large selection of food at the breakfast buffet. I shall be sure to relay all feedback to the relevant departments regarding your room and restaurants. We look forward to welcoming you back to beautiful Umhlanga in the future. Justin P. Botha Guest Relations
5 out of 5
by A verified traveler from london

Sheer Luxury

Posted Nov 10, 2016
Pros: Friendly staff. Great food.
Cons: See above. Also the TV channels were very limited, especially for English speakers.
Location: Beautiful location in Umhlanga, by the beach and lighthouse. Durban is a bustling city and there are game reserves within a couple of hours drive.
We had a Garden Loft room which was beautifully appointed and had the added benefit of a visit by a family of monkeys every morning. The staff were without exception charming and helpful. If you stay there, prepare to be asked by every single one how you are every time you see them. You aren't allowed to open a door or press a button for the lift. The food was of a very high standard and the breakfasts offered the widest array I've ever seen. One minor quibble is that the lunch, dinners and room service include mainly some very rich and fancy stuff. Again the quality is great, but my wife prefers food on the plain side and her options were quite limited. Outstanding in every respect.
Comment from Hotel Management
Nov 10, 2016 by Justin Botha, Hotel Management
Dear Guest, Thank you for taking the time to share your comments following your stay with us at The Oyster Box. It is wonderful that you thoroughly enjoyed your luxurious accommodation and the delicious food. Thank you for your kind words regarding the first class service you experienced. Our staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return. I look forward to welcoming you back soon.
5 out of 5
by A verified traveler from London

My new favourite hotel!

Posted Aug 22, 2016 on Hotels
Such a wonderful experience, service was phenomenal and the staff was all lovely (thanks Desmond for the great conversation!), I truly felt welcomed. The room was immaculate, macaroons delicious, and facilities impeccable. Thank you for such a unique and fantastic experience!
5 out of 5
by A verified traveler from UK

Outstanding hotel - amazing views of the beach

Posted Aug 15, 2016
Pros: Beautiful building. Amazing attention to detail throughout.
Location: Fabulous beach right in front of the hotel. Lovely 6km Promenade along the beach front.
What an amazing hotel and a fabulous experience! I would certainly recommend this hotel without reservations. All staff go above and beyond to make sure all of your needs are catered for. The views are amazing and all amenities were excellent. We loved the attention to detail and the care that was taken of us was wonderful. I am a coeliac and the hotel were excellent at ensuring my dietary requirements were met. We were sad to leave!
Comment from Hotel Management
Sep 15, 2016 by Guest Relations Team, Hotel Management
Thank you for your comments. We are delighted to hear that you had a wonderful stay with us at The Oyster Box! We look forward to welcome you back in the bear future.
2 out of 5
by A verified traveler from Dubai

Old charm of the past, disappointing standards...

Posted Aug 14, 2016
Pros: The charm of the hotel common area, beautiful interior, vintage feel, great employees through out the property.
Cons: Sense of arrival, external area maintenance, landscaping, swimming pool furnitures, culinary experience, room quality, check out experience.
Great courteous staff around the hotel, This property benefit from the old charm of the past, how ever outdated standards, room is overpriced and fall short of offering any memorable experience, no sense of arrival (No perceivable scent in lobby, bright light, inaudible music, no atmosphere), no proper introduction to the room and facility, poor amenity standard (Bulky and cheap), noisy ice making machine day and night, outdated furniture in the room, clear disconnect between first floor and upper floor of the room design, uncomfortable sofa, Breakfast was good how ever the curry buffet lacks any excitement, room service quality of food was average at best. Plunge pool and entrance was dirty. no check out experience. The hotel is beautiful and charming, The employees were very pleasant how ever the Oyster box hotel in Durban was for our experience an overall disappointment….
Comment from Hotel Management
Oct 8, 2016 by Guest Relations Team, Hotel Management
Thank you very much for your feedback. We are so sorry to hear your experience at The Oyster Box was disappointing. We work hard to make our guest happy, and we will definitely look into these points.
5 out of 5
by A verified traveler

Wonderful 80th birthday memory

Posted Aug 2, 2016
Pros: Service, decor, location and everything!
Cons: Nothing.
Location: We mainly stayed around the hotel.
Took a friend for an overnight stay. We have wonderful memories.
Comment from Hotel Management
Aug 6, 2016 by Justin - Guest Relations, Hotel Management
Dear Anonymous Thank you for your feedback. We are glad that we could make your 80th Birthday more special. We hope to see you again soon!
5 out of 5
by John from Sandton South Africa

One of the finest hotels

Posted Jul 28, 2016 on Hotels
It was a memorable stay from start to finish.Top class.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Sir Thank you for taking the time to write a comment. We are extremely pleased you enjoyed your stay and hope to see you again soon
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 25, 2016 on Hotels
5 out of 5
by A verified traveler from Boca Raton, FL

Couldn't be better!

Posted Jul 5, 2016
We enjoyed breakfast overlooking the sea, marveled at the art and antiquities in the library, and slept like royalty in the quiet, luxurious room.
Comment from Hotel Management
Jul 13, 2016 by Justin, Hotel Management
Thank you for choosing to stay with us. We are delighted you enjoyed your room and took the time to see our finely selected art. Your feedback is greatly appreciated.
5 out of 5
by Wayne from Dallas

Posted May 30, 2016 on Hotels
Beautiful room, beautiful hotel with beautiful views. Couldn't imagine a better place to stay.
Comment from Hotel Management
Dear Guest, Thank you for taking the time to review our hotel. Your feedback is greatly appreciated and we are happy to hear that you had a wonderful stay. We look forward to welcoming you back in the future. Kind Regards, Justin Botha Guest Relations Officer