Ratings based on 25 Verified Reviews

4.4 out of 5
100% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chiapas, Mexico

Posted Jun 2, 2015
Cons: Ask expedia to put your email to contact you directly, because mostly travelers dont have a japanese cell phone =)
It´s a pleasant place to to enjoy the view, a romantic hotel (also if u go with family) its great that they have a shuttle that go for you, contact for their hours and locations at least one day before. Excellent french cuisine.
5 out of 5
by Samuel from Singapore

Excellent stay

Posted May 3, 2015 on Hotels
Service and hotel were excellent. Great place to stay to rest and relax without the hustle and bustle of the city.
4 out of 5
Recommended
for Couples
by A verified traveler

Great hotel for a romantic weekend away

Posted Apr 28, 2015
Pros: Beautiful elegant style , great romantic location
Location: On the mountain itself there is not much to do but once you get the shuttle down to kyoto there is plenty to see.
This is beautiful French provincial style hotel on the Mountain top . The staff are exceptionally helpful and the rooms are beautifully presented.You will have some great views from your hotel and the mountain itself. Keep in mind you will need to reach the Hotel via either hotel shuttle bus ( You need to call the hotel in advance and book , also confirm which station they will pick you up from ) If you do not use the shuttle bus it will cost between 30000 Yen to 50000 Yen depending on which station you get the taxi from. B
1 out of 5
by Joshua from Houston

Very bad hotel

Posted Apr 26, 2015 on Hotels
Not worth the money. Very limited services, English speaking staff, and shuttle runs. I spent over $100 in 1/2 day on taxi services because the shuttle has limited runs to Kyoto. I cannot believe this hotel is charging these rates for what they have to offer. The views are enjoyable going up the mountain, but once you get there, not much else to do. No bar or food services. We stayed one night and moved to the Century Hotel (much better stay) near the Kyoto Station.
5 out of 5
Recommended
for Everyone
by jenbu72 from Dallas, TX, USA

Amazing beautiful hotel

Posted Apr 8, 2013
Pros: The staff, the food and the views.
Location: Gorgeous views, not too far from the city.
You get the best of Kyoto with this hotel. Located at the top of Mount Hiei, you get amazing views, while being close enough to the city. They offer several shuttles from and to the hotel making it easy for you to spend the day in the city. The staff was amazing!!! Extremely polite and courteous. They went out of their way to assist us, and make sure we were happy. The food was incredible good too. They offer a five or six course french style dinner that was not only beautifully presented, but delicious. The breakfast was very good as well, and included fresh pastries and croissants.
5 out of 5
Recommended
for Everyone
by A verified traveler

great place for family.

Posted Apr 4, 2013
close to nature but convenient to downtown Kyoto for dinner or day trip.
3 out of 5
by SHUNJI from 日本

会社の名前にぶら下がっているだけの存在

Posted Dec 22, 2015 on Hotels
滞在意味なし。
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

雲海が見れるホテル

Posted Oct 5, 2015
Pros: 接客、料理
Cons: 特になし
Location: 夜景が見れるのは良いがお酒を飲みながら見たかった。
今回、利用し奇跡的に雲海を見ることが出来たことが嬉しかった! そしてホテルから延暦寺までの送迎バスも自分達のミスで帰りのバスに乗り遅れたにも関わらず嫌な顔一つせず迎えに来て頂き京都駅まで送り届けて頂けた事に感銘を受けました! 今度は母親にプレゼントとし利用させて頂こうと考えております。
5 out of 5
Recommended
for Everyone
by A verified traveler from 東京

Posted May 25, 2015
Pros: 料理とロケーション
料理が最高に美味しかった。彼女の誕生日に贈った宿泊で、ディナーをホテルでとることにしたら、予想以上の美味しさでした。デザートにHappy Birthdayを入れてもらえて、スタッフの方たちにとても感謝しています。滋賀の幸を堪能しました。
3 out of 5
by Taijiro from 東京

ホテルは良いのだが…

Posted May 16, 2015 on Hotels
ずっと以前から訪れてみたいと思っていたオーベルジュ。リニューアル後の内装は非常に清潔感あり、ライブラリーもゆっくりできとても快適。また、スタッフのサービスも申し分無い。ただ、肝心の料理がわざわざ食べに行くレベルでは無い。オーベルジュと言うからには食事ありきで、宿泊は二の次。地元の食材を使用するのは良いが、必然性が感じられ無い。他が素晴らしいだけにとても残念。正直、がっかりした。経営が変わり、シェフが変わってしまったせいだと思う。星野リゾートになる前に行きたかった。