Ratings based on 1,586 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, English speaking staff, great location

Posted May 16, 2017
Pros: Location, cleanliness, & staff.
Location: Sits on above train and metro station (as well as a shopping mall). Great launching point for exploring Kyoto, and lots of food and shopping options.
Nice hotel, English speaking staff, great location. Definitely recommend.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location, nice room, but it smelled of smoke

Posted May 15, 2017
Pros: The location is awesome, right in the centre of Kyoto. The rooms are well appointed and spacious.
Cons: Our room was clearly on a smoking floor, despite my preference for non-smoking when booking. The hotel should really make more of an effort here.
Location: Kyoto Railway Museum, Skybus tour, Kyoto Tower.
The hotel is in a great location, right over the train station, next to the bus station so transport is easy. Its also in the centre of most of Kyoto's attractions and close to shops..
5 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Great

Posted May 13, 2017
Very good location. Inside a big shopping center. Helpful staff. Great breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location near the train station.

Posted May 7, 2017
Pros: Location and excellent staff.
Cons: Hotel gymnasium.
Location: Hotel is located at the train station and connected to all the major attractions. Very convenient.
Clean, luxurious, and well located hotel. The hotel is in the same building as a shopping centre, food and many small shops. Easy walking distance to a few attractions or an easy link to the subway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great Hotel

Posted May 3, 2017
Pros: Beautiful building, friendly staff , comfortable rooms, amazing breakfast with a combination of Japanese and European food.
Cons: It's nearly perfect
Location: Walking distance to beautiful parks and temples
Very good location, very central hotel in a modern building, easy to get around. Lots of nice restaurants and cafes with local and European cuisine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location!!

Posted May 2, 2017
The hotel is well situated at the Kyoto central station and room was large and comfortable. Carpets and upholstery needs update as room felt shabby expected something a little nicer for price paid but can't beat the location. Charged 250 yen for in room coffee which seemed a bit cheap considering all the other hotels on this trip provided kettle in room with complimentary tea and coffee.
3 out of 5
by A verified traveler from Singapore

Convenient Location but Pricey Hotel

Posted May 2, 2017
Pros: Convenient location at Kyoto station.
Cons: Perhaps could make it a bit brighter and more cheerful.
Location: At Kyoto station, can take subway or buses to sightsee Kyoto. Can take Shinkansen, JR lines to nearby Nara, Arashimaya, Kobe, Osaka.
For a 5 star hotel, we had expected a lovelier hotel. The hotel looks dark and dim to us. The carpets were dark coloured too making the environment very dark. The hotel room for 3 persons was small for the price we paid. The only plus point is the convenient location at Kyoto station.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good sized rooms very close to Shinkansen line

Posted Apr 26, 2017
The hotel is right above the train station so it is very easy to get to from the Shinkansen. The local bus lines start from the hotel so it is rather easy to find a bus. The staff was very nice and the rooms were quite spacious for Japan. The drawback to the hotel is that it isn't very close to any of the major Kyoto sites which meant a fair amount of travel to each site.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice and comfortable, convenient location, love it

Posted Apr 15, 2017
This is located at the railway station, making it easy for travelers. The bus terminal is just outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and service.

Posted Apr 14, 2017
Second time was a charm! Expectations were met and beyond. Superb customer service.