Ratings based on 318 Verified Reviews

4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Across from Kyoto Station

Posted Jan 11, 2017
No or extremely weak WIFI signal in the room. Must step out into hallway to get connection.
Comment from Hotel Management
Jan 11, 2017 by HOTEL KEIHAN KYOTO GRANDE Assistant Manager Yuasa, Hotel Management
Thank you for staying at the Hotel Keihan Kyoto Grande. Please accept our sincere apology for the inconveniences caused by wave interference on the Wi-Fi availability. We plan on making the necessary adjustments, to offer the best services for our guests. We continue to work to improve our hotel using the valuable comments and suggestions from our guests. We truly hope that you will stay with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Good breakfast

Posted Jan 11, 2017
Very satisfied with the hotel's breakfast, the good location of the hotel, you can easily go to Kyoto station, and there is an underground street to the station, is useful in the cold and rainy days.
Comment from Hotel Management
Jan 14, 2017 by HOTEL KEIHAN KYOTO GRANDE, Hotel Management
Thank you for choosing to stay with Hotel Keihan Kyoto Grande. We would like to sincerely thankful to your opinion. We are glad to have been of assistance to you during your travels. and also proud of our breakfast service, and are extremely pleased that you found it to be satisfactory. There are many events in Kyoto, so you will enjoy it whenever you come. Next time you visit the city, please stay with us again! We look forward to meeting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lim

Nice hotel close to the train station

Posted Dec 23, 2016
It is easy to locate. Has many eateries and shops nearby Should include breakfast with the package. A very convenient place and is accessible to different modes of transport and most importantly close to the Shinkansen. This is the plus factor.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel close to the station

Posted Dec 19, 2016
Pros: its location.
Cons: Breakfast meals should be included in the package.
Location: Able to get on the Shinkansen and be in Osaka within half hour..
very convenient to gain access to different areas in Kyoto. its close to the Shinkansen and yet not too noisy.
4 out of 5
Recommended
for Everyone
by A verified traveler from TWN

Great location and friendly staff

Posted Nov 22, 2016
Kyoto station is right across the street where you can reach anywhere easily. DonkiHote is only few walks away; this is the store that sells almost everything with the most reasonable price.
Comment from Hotel Management
Dec 15, 2016 by Kawakita, Hotel Management
Thank you very much for your kind feedback. Many guest are satisfied with good access to the station, DonkiHote and big department. We are waiting for your reply.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Kyoto Station

Posted Nov 18, 2016
Cons: wifi is very poor in room. Should be improved.
Staff are friendly and helpful. Breakfast are good but should have more choices. However, wifi is very poor in room.
3 out of 5
Recommended
for Everyone
by A verified traveler

big room in japan, great location

Posted Oct 23, 2016
Pros: great locaton, just next to kyoto train station. not a small room compare with other hotels' in japan.
Cons: some part of the room is not too clean, it's acceptable, but it can be better if the cleaner more careful.
Comment from Hotel Management
Oct 30, 2016 by Kawakita, Hotel Management
Thank you for choosing to stay with Hotel Keihan Kyoto Grande. We deeply apologize for the inconvenience about room cleaning. All of our employees are working hard every day to ensure this kind of problem does not arise again. We hope that you will consider using our hotel again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted Oct 4, 2016
Comment from Hotel Management
Oct 27, 2016 by Kawakita, Hotel Management
Thank you very much for your kind feedback. We are so glad to hear your good opinion to our hotel. We are waiting for your next stay. With best regards,
2 out of 5
by A verified traveler from New York, NY

Dated room

Posted Sep 30, 2016
Dated room and smelled like urine. Spots of mold bathtub. Won't let you check in until 2pm even when the room is ready. The hotel makes you pay $20 dollars to check in before 2.
Comment from Hotel Management
Oct 27, 2016 by Kawakita, Hotel Management
We apologize for the inconvenience on your room. We will improve the quality of cleaning and check the room carefully. Next time you come to Kyoto, we will appreciate having you as a guest in our hotel. Hotel Keihan Kyoto Grande
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel closed to main station

Posted Sep 20, 2016
Pros: convenience, clean and nice service.
Cons: none
Location: very convenience location to eat and shop around.
Clean and comfortable, near Kyoto train station. very convenience to go anywhere you want to go. eating and shopping nearby vary easy. room a little small though but OK for with two young kids. nice and friendly front desk service.
Comment from Hotel Management
Oct 2, 2016 by Frontdesk Goto, Hotel Management
Thank you for your booking at Hotel Keihan kyoto Grande. We are glad to have been of assistance to you during your travels. We look forward to meeting you again in the future