Ratings based on 439 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Taipei, Taiwan

A very nice hotel

Posted Jan 27, 2016
We stayed in an executive twin room for seven nights. The room was elegantly designed and the size of the room (452 sq ft) was large and comfortable. We liked the air purifier/humidifier provided, which helped to improve air quality in the room. The staff had been very polite and helpful during our entire stay. We also enjoyed greatly the elaborate buffet offered at its main dining restaurant “Feerie.” The free shuttle bus service, which ran every 20 muniutes between the hotel and the Karasuma Oike subway station, was very convenient. The Kaisai airport limousine had a stop near the Karasuma Oike subway station, making it easy to access the Kaisai Airport to and from this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2016
ドアマン、フロント、清掃の方にいたるまでの対応までしっかりしており、また泊まりたいと思わせるホテルです。
4 out of 5
Recommended
for Everyone
by A verified traveler

御所に近い豪華なホテル

Posted Dec 9, 2015
Pros: 広々間が随所にあること。
Location: 周辺は御所意外には特筆すべき点はない
ホテルの近くには飲食街等はあまりないが、駐車場が無料なのは助かる。 スタッフは対応が良く、部屋も広く清潔。
5 out of 5
Recommended
for Families
by CHAO-MENG

This traveler left a rating score only Posted Nov 9, 2015 on Hotels
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 8, 2015 on Hotels
お部屋はゆったりとし、清潔でバスタブの広さは大満足でした。セイフティーBOXがないことと、売店が19時でしまってしまい、周りにコンビにも何もないので少し困りました。
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Very good hotel.

Posted Nov 8, 2015
Pros: Nice and big. Hotel shuttle bus also helpful.
Cons: More station for hotel shuttle bus, not only one station can go.
Staff is helpful and able to converse in English.
5 out of 5
Recommended
for Families
by Daeho

편안한 숙박, 조식은 별로

Posted Nov 6, 2015 on Hotels
전체적으로 좋았지만 조식이 완전 별로네요.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2015
A bit out of the centre, but we thoroughly enjoyed this excellent hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr zentral und ruhig gelegen

Posted Nov 3, 2015
Keine 5 Gehminuten vom Kaiserpalast gelegen und trotzdem sehr ruhig. Höchste Qualität bezgl. Personal und Räumlichkeiten. Kostenloser Parkplatz mitten in Kyoto.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

これで大浴場があれば完璧だね

Posted Nov 2, 2015 on Hotels
4人対応の部屋に3人で宿泊。広さ的には十分だが、3人で1つのバストイレを使うのは無理があった。特に大浴場もなく、個々の部屋のトイレにもバスにもカギはついてなく、またバスとトイレの間には透明ガラスの間仕切りとドアなので、一人が入浴中には小用を足すこともできず困惑した。