Ratings based on 1,877 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

주변에 상점가인 카와라마치 상점가와 카와라마치 강변이 가깝고 정류장도 가까워서 굳

Posted Jul 15, 2016
호텔의 물품이 다른 곳에 비해 적은 것이 있고 물도 안주지만 주변이 좋고 강변과 가까움며 상점가가 있어 다니기엔 매우 적합함 밤에도 밝고 주변에 이자카야등 놀거리가ㅜ있음 편의점이 조금 멈
Comment from Hotel Management
Jul 19, 2016 by Manager, Hotel Management
Dear Anonymous, Thank you for your comments regarding your recent stay at our hotel. We are thankful that you enjoyed our location. As you may have noticed we are located in a very exciting area of Kyoto and within walking distance of so many of Kyoto’s main attractions and only one block away from the river and only minutes away from Gion. And just a few minutes away you’ll find Pontocho with all its restaurants and cool bars. May we suggest that a great way to discover Kyoto is by bicycle you can cover more ground and see so many incredible sights. When you return from exploring you may also want to try our Kotoran spa and enjoy one of its relaxing treatments. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa
4 out of 5
by A verified traveler from Dallas, TX

Posted Jul 8, 2016
Clean, comfortable hotel in good location near Ponchoto.
3 out of 5
by A verified traveler from L.A.

Good hotel in a great area of Kyoto

Posted Jun 30, 2016
It was fine. We had hoped that "spa" also meant bath/onsen - but it didn't.
Comment from Hotel Management
Jul 6, 2016 by manager, Hotel Management
Dear Dani, Thank you for your comments concerning your stay at our hotel. We are thankful that you appreciated our location. If you should decide to return to Kyoto may we suggest that you explore Teramachi dori with it’s great shops and restaurants and it will lead you directly to the Imperial Palace which is only a short walk away. Kotoran spa is for a massage. You may enjoy one of it’s relaxing treatments. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa
3 out of 5
by A verified traveler from Southern Calif, USA

The room rates were too high.

Posted Jun 26, 2016
Pros: Convenient location. Quiet.
Cons: Up date the bathroom. Modernize the air condition system. A safe in guest room.
Location: close to downtown.
Good over all. The facilities are not quite up-date for the price.
Comment from Hotel Management
Jun 28, 2016 by Manager, Hotel Management
Dear Tammy, Thank you for your comments concerning your recent stay at our hotel. We are happy to read that you enjoyed our location but we apologize for the fact that you were disappointed with the comfort of the bathroom. If you do return to Kyoto may we suggest that you do try our Kotoran Spa. A good massage will do wonders for you after a long day of sightseeing. Again we thank you for taking the time to share your comments and we hope to get to serve you again sometime in the future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa
5 out of 5
by A verified traveler from California

Great location in the heart of Kyoto

Posted Jun 14, 2016
Pros: Location. We requested a non-smoking room for Husband/Wife/17 year old son. Beds were fine and it really was a dedicated no-smoking room.
Cons: Modest updating would be great. However, it is not an urgent need. Everything in the room was in good working order.
Location: Shopping districts in three directions. Convenient jump off point for day tours to Nara, the Golden Pavilion and other must see destinations.
Stayed four nights at the property. Well located. Would definitely return. Staff was friendly and helpful. Breakfast buffet was swamped...not a problem as several great bakeries are located steps away.
Comment from Hotel Management
Jun 16, 2016 by Manager, Hotel Management
Dear David, Thank you for your generous comments concerning your stay at our hotel. We are thankful that you appreciated our location, cleanliness and service from our staff. If you should decide to return to Kyoto may we suggest that you explore Teramachi dori with it’s great shops and restaurants and it will lead you directly to the Imperial Palace which is only a short walk away. You may also want to try our Kotoran spa and enjoy one of it’s relaxing treatments. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa.
5 out of 5
by A verified traveler

Great hotel

Posted Jun 14, 2016
Pros: See above
Our second stay at this hotel,good location,close to transport,restaurants,great breakfast large comfortable room.
Comment from Hotel Management
Jun 16, 2016 by Manager, Hotel Management
Dear Traveler, Thank you for your generous comments about your stay at our hotel. We’re happy to hear that you enjoyed our location ,breakfast and our room. You may have noticed that we are located in a very exciting area with easy access to all means of transportation, great shopping and exciting places like Nishiki market. You may also want to try our Kotoran spa and enjoy one of it’s relaxing treatments. We thank you again for your comments and look forward to greeting you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa.
4 out of 5
by A verified traveler from U.K

Centrally situated hotel

Posted Jun 12, 2016
Pros: The hotel had a relaxed ambience. Especially liked the Spa.
Location: Conveniently situated near a subway station, bus stops.
I liked this hotel.The Spa was excellent. Breakfast was pleasant and staff helpful. Our room was small but clean and comfortable.
Comment from Hotel Management
Jun 14, 2016 by Manager, Hotel Management
Dear Geoff, Thank you for your generous comments concerning your recent stay at our hotel. We are thankful that you enjoyed our Spa. As you may have noticed we are located within walking distance of so many of Kyoto’s main attractions and only one block away from the river and only minutes away from Gion. May we suggest that a great way to discover Kyoto is by bicycle you can cover more ground and see so many incredible sights. Perhaps when you return to Kyoto you can try our classic Lounge Haven and relax in our leather sofas while you sip one of our famous cocktails. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa
4 out of 5
by A verified traveler from Sydney, Australia

Nice hotel

Posted May 29, 2016
Nice hotel - clean - basic amenities - close to everything and an easy bus ride from Kyoto station.
Comment from Hotel Management
Jun 15, 2016 by Manager, Hotel Management
Dear Ben, Thank you for your generous comments concerning your stay at our hotel. We are thankful that you appreciated our amenities and our location. If you should decide to return to Kyoto may we suggest that you explore Teramachi dori with it’s great shops and restaurants and it will lead you directly to the Imperial Palace which is only a short walk away. You may also want to try our Kotoran spa and enjoy one of it’s relaxing treatments. Again we thank you for taking the time to share your comments and we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa
5 out of 5
by A verified traveler

교토관광의 중심지 로얄파크엔스파

Posted May 24, 2016
교토역에서 3명정도 이동한다면 택시 타는것이훨씬편하다.역무원이 멀다고 하기에 갈때는 지하철을 이용하였는데 생각보다 조금 멀었다.돌아올때는택시이용하였는데 1300엔이 나왔다.호델은 깨끗하고 조식도 괜찮았다.투슥객은 주로 서양인들과 일본인들이었고 중국 관광객이 없어 조용한게 좋았다.관광지는 걸어서 이동이 가능한 거리였다.그런데 냉장고에 기본서비스 생수가 없었고 가동이 잘안된것이 흠이랄까? 트리플 소파침대는 상태가너무안줗았다.
3 out of 5
by A verified traveler

Nice hotel, perfect location, close to everything

Posted May 23, 2016
Pros: location, location, location
Cons: Bathroom should be renovated!
Nice hotel with the location that is hard to beat!
Comment from Hotel Management
May 26, 2016 by Manager, Hotel Management
Dear Ronny, Thank you for your comments regarding your recent stay at our hotel. We apologize if you did not enjoy the comfort of your bathroom room. We wish that we had known this when you were with us, for we would have attended to this immediately. Again our apologies and thank you for bringing it to our attention. As you may have noticed we are located within walking distance of so many of Kyoto’s main attractions and only one block away from the river and only minutes away from Gion. May we suggest that a great way to discover Kyoto is by bicycle you can cover more ground and see so many incredible sights. Again we thank you for taking the time to share your comments we hope to get to serve you again in the near future. Best regards, Renaud Payette General Manager Kyoto Royal Hotel & Spa