Ratings based on 791 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Excellent experience

Posted Apr 21, 2017
Pros: Location, reasonable cost and wonderful staff.
This hotel was excellent - its location was great for transport options (bus and subway), the staff were extremely helpful, our room was quite and very comfortable. The garden next to reception and overlooked by the restaurant provided a tranquil setting. I'd recommend the breakfast buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 14, 2017
Pros: Location
Convenient to the local train stations. Perhaps a better location than Kyoto station. On a nice street with coffee shop, pubs, and tea place just opposite. Comfortable and clean - great if they supplied some lotion with the rest of the toiletries. Staff very helpful but do not appear to have much knowledge about the major attractions or opening/closing times etc.
4 out of 5
Recommended
for Families
by A verified traveler from Brooklyn, NY

Great Choice, Good Value

Posted Apr 2, 2017
Pros: Location! Clean. Bright. Attractive.
Cons: Add a bar/cafe, maybe a gym. No place to store clothes; must live out of suitcase.
Location: Central, downtown Kyoto, on quiet street. Subway stop steps away. Main shopping area 5-10 mins walk; shrines/ park 20-30 mins. Superior local stores.
We loved our stay here, starting with the welcoming staff and attractive lobby with view of sweet Zen garden and excellent location (close to a lot by foot and everything else by subway around the block). Our room (a superior twin with an extra bed for daughter) was small but very comfortable with a couple of chairs and a small table, enough surface area for our stuff, a fridge and kettle, but very little clothes space, just half a dozen clothes hangers --no drawers or cupboards. Bathroom was tiny but perfectly fine, with tub and the usual Washlet toilet. The lighting (my pet peeve when wrong) was pretty ideal. Spotlessly clean and fresh; comfy beds, crisp white linens, duvets, extra pillows on request; adorable brown waffle weave cotton kimono jacket + kung fu pant pjs! I would have liked a bar and/or cafe especially since the restaurant is very limited and entirely Japanese. There is a handy Starbucks across the street though! A gym also would be a plus, but instead there's an echt Japanese bath.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to commerical

Posted Mar 14, 2017
Pros: clean, location, friendly staff who speak good English, bathroom very clean
Cons: a rack to put luggage, and more hangers for jackets
Location: 3 blocks from Subway station, walking distance to bus
Overall, is a nice hotel, 3 blocks from subway, located in quite street, hotel outside and surrounding looks clean and neat, the room size is a little bit small, but no complaint, the bathroom is nice, clean and decent size, only one thing, there is no rack to put luggage and jackets hanger is only four
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Excellent Hotel in a Great Location

Posted Jan 30, 2017
Pros: The hotel is clean and affordable with an excellent buffet of western and japanese food. The staffs there speak English well.
Cons: Having a shuttle bus service between Kyoto station and hotel would be helpful for guests. You can share it with other hotels to lower costs.
Location: There is a huge shopping district nearby with a lot of shops and restaurants. The subway is just a minute walk away which is accessible to everywhere.
The hotel is situated in an excellent location on Sanjo which is close to subway and the shopping district. The hotel is nice and clean with the staff being very polite. Morning breakfast buffet is excellent with a great choice of western and japanese food. There are convenience stores nearby which make buying drinks and snacks easy.
Comment from Hotel Management
Feb 19, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjyo and giving us a precious comment. We are so delighted to hear that you could have been satisfied with our breakfast and service. Indeed, We have been trying to improve our service to correspond our international guests. Furthermore, it is also our pleasure to have a good comment such as a well location. As you mentioned, we are located in the middle of the city and there is a subway station nearby which is a crosing point of two main lines. We hope that you could have spent a great time at our hotel and in Kyoto. Once again, thank you for taking your time to make a valuable feedback. Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
It was a good location, clean, room was small................
Comment from Hotel Management
Jan 25, 2017 by Front Office Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjyo and giving us a valuable comment. As you mentioned, we have got a great reputation about our location so far. Indeed, we are located near the city centre and there is a subway station which is a crossing point of two main lines nearby. However we are sorry to hear that you felt small at your room. We have some types of room such as semi-double,double, twin, delux-twin, triple and family room so that we are happy to propose you another type, which could be satisfied with your expectation If you have a chance to visit our hotel next time. Once again, thak you very much for spending your time on giving us a valuable feedback. You are warmly welcome back to Mitsui Gaden Hotel Kyoto Sasnjyo. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Mitsui Garden Sanjo

Posted Jan 20, 2017
Pros: Onsen
Spacious rooms, friendly staff. Hotel was pretty near the station.
Comment from Hotel Management
Jan 29, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and having your time to write precious comment. We are happy to hear that you were satisfied with our location and services we have provided. Our staff takes great pride in continuously offering an exceptional experience to our guests. Your valuable comment will be a great motivation for all of us. We are looking forward to welcoming you next time here in Kyoto, Japan.
5 out of 5
by MingCheng

Convenient and clean hotels

Posted Jan 18, 2017 on Hotels
They have an artificial hot spring. Clean and friendly staff
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and having your time to write precious comment. We are happy to hear that you were satisfied with our location and services we have provided. Our staff takes great pride in continuously offering an exceptional experience to our guests. Your valuable comment will be a great motivation for all of us. We are looking forward to welcoming you next time here in Kyoto, Japan.
3 out of 5
by A verified traveler

Posted Jan 12, 2017 on Hotels
Good hotel but room was smaller than I expected as compared to stays at their other locations.
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for having stayed at our hotel this time and took your time to give us a valuable feedback. As you mentioned, we are located in the middle of the city and there is a subway station nearby which is a crossing point of two main subway lines: Karasuma line and Tozai line. This is one of the reasons why a lot of guests like our location. Furthermore, it takes just 3 minuites by waliking from the nearest way-out. Additionally, that is also our pleasure to hear that you have enjoyed our breakfast which has a variety of dishes including japanese style and western style. Although you felt a bit small at your room, we would like to help you to make your stay more comfortable and enjoyable. If you have a chance to visit our hotel next time, please feel free to ask us your request. We would like to answer your enquiry as much as we can. Once again,thank you very much for your staying. Front Office Manager.
5 out of 5
by A verified traveler

Nice hotel in great location

Posted Jan 10, 2017 on Hotels
Nice hotel in a great location with surprisingly rooms. The hotel is near Nijo Castle, the Kamo River, and the Shijo shopping area.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjo and provided us with your valuable comment. Thank you for pointing out that we are centrally located in the heart of Kyoto, which facilitates the easy access to the public transportation and many of the finest gastronomic attractions in town. We look forward to welcoming you again in future. Front Office Manager