For $1000 / night this needs to feel like a peaceful well appointed retreat. And our family has seen a ryokan done well. Unfortunately, our first reaction when walking in was to try to find a new place to stay. They do, however, really try to make up for it with service.
The amenities and rooms need upgrading. It’s dated, and we don’t mean in a beautiful antique way, we mean dated. There’s almost no closet space, there’s tons in the room, but they occupy it all with their stuff - and not efficiently. They could easily reappoint some for guests. The centre garden was not visible just leaves out the window. The onsen was nice but could also use an update. Sleeping wasn’t great. Either stay traditional and leave the sleeping mats on the floor or go modern and add comfortable beds. But the choice to balance the larger mats on two smaller wobbly mattresses was uncomfortable and we literally slipped off more than once. At this price point they need a laundry service. Pointing people to the coin laundry down the road would be fine for a hostel.
For service, we felt like royalty but after a couple days their obsequiousness got uncomfortable. We would have liked to sleep in later than 8 before they entered for the room for latest breakfast service option. Food was amazing but the same food 5 days in a row gets boring. They could easily turn this into a $1000/night stay but right now it’s not worth it. For one or two nights it would be fine but we don’t recommend more than that.