Ratings based on 10 Verified Reviews

3.9 out of 5
70% of guests recommend
4.3 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Florida

MAJOR language barriers!

Posted May 28, 2016
Pros: The size of the rooms is not bad.
Cons: They need someone who knows English. I don't think they should be charging for coffee in a room that cost $200 dollars a night.
Location: This hotel is not really near anything. It is in a residential area. It is only a five or 10 minute taxi ride to Arashiyama.
This hotel charged me $80 dollars for my friend who arrived from Chicago and stayed up one night out of the three I was there. This was after I talk to a translator who said they would not charge me. There were major communication issues they charge you for coffee in your room just very bad the rooms are not comfortable. I was willing to look over past the discomfort of the room in the language barrier until the last day when they overcharged me. It took two hours to work this out even after I told them which worker it was that I talk too and also to a translator. I paid too much for this room as it was. I cannot recommend it to anyone after what they did.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Great hotel for a more "local" experience

Posted Apr 11, 2016
Pros: Multi-course dinners; "Japanese breakfast"; proximity to station; neighborhood dining & resources; courteous staff; clean rooms; firm beds.
Cons: No in-room wifi; "Western breakfast" earlier than 9:30am; no fitness center; a good English/romajii map of the Kyoto valley including the hotel
Location: Nearby eating: Time Cafe, teppanyaki, bakery, others; Mandai for groceries and day-trip supplies; shuttle to western side of the valley and trains
Overall the Sun-Members Kyoto-Saga was a very good hotel and a great fit for travelers with more experience traveling in and navigating Japan, including speaking and understanding basic phrases. The rooms were clean and well-appointed in the manner familiar to Japanese travelers, the staff were courteous (with very limited English), and the meals in the hotel restaurant were well above average. There are a lot of resources in the neighborhood for do-it-yourselfers and more budget-conscious travelers, including a laundromat, market (Mandai), and quite a few decent local eateries - including an excellent teppanyaki and bakery and a very good coffee shop (Time Cafe). The 'neighborhood map' provided by the hotel was useful for getting oriented, and the shuttle Arashiyama-Saga Sta saved time and walking, which you will do plenty of regardless. Taxis to and from the station were about Y560 and readily available during the day; at night you can have the hotel near the station call one for you. The hotel is relatively close to Arashiyama-Saga and the temples and sites on the western side of the valley, but conversely it is quite far (and usually 1-3 trains) from the attractions in central Kyoto and the eastern side of the valley, so factor in extra transit and walking time for your days.
3 out of 5
by A verified traveler

Joke

Posted Aug 19, 2015
Smoking every where, very poor Wi-Fi in hallway entrance where this is the only Wi-Fi, while people smoke. Not happy with hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cairns Australia

Really really good option.

Posted Aug 4, 2015
Pros: Outstanding food, cleanliness and great staff.
Cons: Wi - Fi technically only in lounge but my room, 219 was above the lounge and got a signal and I suspect rooms 201 to about 206 would also.
Location: Monkies, famous Bamboo walk, shops galore, river with boat rides, restaurants, station, and the Ten-Ryuju shrine complex.
Ended up here as booked late but was very happy. Room ( just one traveller) was fine. Cleaning done meant you could see your face in the room as anything shiny was polished up. Full linen change every day. Very helpful staff and fantastic food (Japanese) I took/ended up with a meal option so got a 9 course meal of the highest quality every night. Superb. Close to a station ( is a few stops out of town as the only downside) and a major Shrine and the famous monkeys all in walking distance from the station ( Hotel runs a shuttle to the station)
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 4, 2015
Beautiful and comfortable staffs are very polite and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

環境幽靜, 食物一流, 服務殷勤

Posted Dec 5, 2016
酒店設施及清潔程度一般, 但酒店提供早餐及晚餐千萬別錯過, 意外的豐富及美味! 最初還以為包餐都不大寄與厚望, 豈料出奇意料的好, 兩晚套餐都不一様, 食物用料及器皿都非常講究及精緻, 還吃得飽飽的. 服務人員都很熱誠有禮. 早餐都是每人一SET, 雖然比較簡單, 但都值得一試, 提供粥或米飯, 可再添加, 日本粥像潮州粥, 但更好味.
2 out of 5
by A verified traveler

Hotel molto lontano dal centro città

Posted Sep 22, 2016
Pros: la colazione e la sala fumatori
Cons: Lo staff dovrebbe conoscere almeno l'inglese
Location: Molto lontano dal centro città
Personale alla ricezione non parla inglese, nè altra lingua oltre il giapponese. Difficoltà di qualsiasi forma do comunicazione.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2016
朝ご飯が美味しく部屋も快適でした。ただし、冷房がやや効き過ぎだったかも。 小さな子供がいるので、周りにファミレスが近くて便利でした。
4 out of 5
Recommended
for Everyone
by A verified traveler from 神奈川県

Posted Apr 15, 2016
Pros: 中心地より離れているが、嵐電、JR、バスの便が良いので、散策に便利。
Cons: タクシーを頼んだが、すでにドライバーが来ているにも関わらず、スタッフの案内がなかった。おかげで早くロビーについたのに10分間待った。他の客の応対で、ドライバーが来たことを案内するのを忘れていた。着物を着て雰囲気は良いが、スタッフの教育が行き届いていない。改善が必要。
Location: 嵐電の駅から近くて便利
3泊利用。思いがけず朝食が和食で美味しく、京都の朝食を堪能できた。部屋は狭いが清潔。バスルームが思ったより広い。場所は郊外だが比較的交通の便が良い。
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
Très bon hôtel, un peu éloigné du centre de Kyoto