Ratings based on 669 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Good tourist hotel

Posted Apr 19, 2017
Good size room, nice dining area on 10th floor with view of old town and hills. Bus stop outside with 4 buses to station and around town. Hotel sells bus passes so we used buses a lot. Can get bus 4,17, 205 to hotel from central station stop A1/A2. I was shocked when i looked under bed and found a thick layer of dust, complained when i left but didn't want it stirred up while we were staying there. Helpful desk staff and in restaurant and nice balance of Japanese and western food for breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Very friendly staff and the lobby and room great

Posted Apr 18, 2017
Unexpectedly big room for a single. Very clean and modern room and lobby area. Only a 10 minute walk from the main shopping street which was no problem and meant the area was quite quiet. A few nice bars and cafés close by. The road adjacent to the one that the hotel was on is a lovely walk up to the shopping area with lots of cafes, restaurants and shops. Definitely stay again and recommend to friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

good location , great value

Posted Apr 15, 2017
Pros: everything
Cons: not much
Location: On the river so you can walk along river for scenery, especially during cherry blossom time. Gorgeous. Easy to walk or short taxi rides.
located near downtown attractions. Easy to catch taxi to nearby locations, fares are reasonable. Use trains or subways for farther locations. Get a room with a view of river. Nice firm beds. Small bathroom but adequate. Nice staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in handy location

Posted Jan 23, 2017
Pros: While not super close to main station, local bus stop and subway line nearby. Good, clean facilities.
Cons: All was fine.
Location: A few km from the main station, but nearby bus and train lines go there. Buses and trains also provide good links to temples/shrines.
Welcoming staff, though check in not until 3pm. Room comfortable. We had a twin bed room as have found that "double" beds in Japanese hotels are really more like king singles for westerners. All questions directed to staff were able to be answered.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
5 out of 5
by Man Yi

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 30, 2016 on Hotels
4 out of 5
by Andie from Singapore

good location and excellent service

Posted Dec 21, 2016 on Hotels
the room was pretty spacious for 2 and the staff were all very helpful. the hotel was also near many tourist attractions and the main shopping street. there are 3 buses that stop outside the hotel from Kyoto station. One little thing though. One of the nightgowns provided had a bit of a stain on it the first night which looked like dried blood. that was quite worrisome.
5 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
Will definitely come back
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Convenient

Posted Nov 22, 2016
High end stores within minutes of walking, room small but had everything we needed