Ratings based on 897 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Taiwan

Japanese traditional room is really nice.

Posted Sep 18, 2016
Although the hotel is not located in city center, the hotel provides shuttle bus service between Kyoto Station and hotel which is convenient for tourists.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Relaxing and spacious resort in Kyoto

Posted Aug 24, 2016
The close-by mountain views and panoramicity views are amazing. The location is unbeatable…quiet and yet can find some nice shops and museums within minutes of walk. Staff are mostly friendly with Kyoto hospitality. The pool is also nice in the summer visit. The food from breakfast buffet to room service to Japanese dinner are all up to par. We will definitely stay here again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great service and location

Posted Aug 22, 2016 on Wotif
Shuttle service was excellent and all in all the experience was great - thanks to the staff. Only negative would be that the gym, pool facilities is not free for guests
3 out of 5
by A verified traveler

Far from town

Posted Aug 16, 2016
Far from town, few dining and transportation choices
4 out of 5
by Valerie from NY

6 nights in Kyoto.

Posted Jul 28, 2016 on Hotels
No restaurants nearby except in hotel. Had to get on subway to find something to eat.
1 out of 5
by A verified traveler from Toronto, Canada

Not a Westin

Posted Jul 24, 2016
Although the hotel staff were nice and the service was good, the hotel is really old and is definitely not the same quality as other Westins. The bathroom smelled, the room was old and in bad condition, the air conditioner made loud sounds, and the common areas were really run down. This hotel was way over priced and I would not recommend it to anyone.
3 out of 5
by Paula

This traveler left a rating score only Posted Jul 14, 2016 on Hotels
5 out of 5
by Bhavin

This traveler left a rating score only Posted Jul 11, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 8, 2016
We enjoyed the hotel staff and location we would visit again