Ratings based on 1,721 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice luxurious rooms, great shopping

Posted Oct 15, 2017
Loved this hotel. It's worth getting breakfast included.
5 out of 5
Recommended
for Everyone
by A verified traveler from Caesarea

Location, comfort and style

Posted Oct 14, 2017
Second time I chose this outstanding hotel in outstanding building.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cancun MX

Perfect location to explore Kyoto

Posted Oct 4, 2017
Pros: Its location
Cons: I loved the pillows but hated the bed, simply it wasn't comfortable
Location: It's right at Kyoto station, so you have access to city buses and trains to move around Kyoto
Very nice hotel, located right at the Kyoto station which has everything you need. Just go down to the shopping plaza and you'll find everything. The most convenient part is that you're right at the train station so exploring Kyoto surroundings is very easy and simple.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Pros: Very good
Cons: Restaurant have room to improve on food and service.
Location: Hotel is the second floor of JR Kyoto station , it is very convenient....it is close to most tranportations and shops.
15th floor dinning ..... service is fair, food is poor ... fried eggs look like MC's one. Buffet Table is small and some dishes have no food. Very disappointed!
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Very convenient being in the train station.

Posted Oct 2, 2017
Pros: Convenient and clean.
Cons: Standard room needed to be updated.
Location: Being in the train station made it very convenient to catching trains to other places for the day.
Enjoyed our stay ! It was like being home away from home. Staff was helpful and friendly. Room needed to be a little updated even though it was a standard room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for travellers

Posted Oct 1, 2017
Excellent location as connected to the Kyoto station. Concierge service is excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Sep 24, 2017
Perfect location as a base to get around . Transport and food at your door. Friendly staff and clean comfortable rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, nc

Granvia was great!!

Posted Sep 16, 2017
Hotel is very convenient to shops, restaurants and train station. Rooms and beds were very comfortable. Loved the live entertainment and hustle and bustle of hotel! Definitely would stay again!!
3 out of 5
by A verified traveler from Hong Kong

Great location, but not nearly a 4.6

Posted Sep 11, 2017
Pros: Location
Cons: a 100% top to bottom revamp in order to earn your current rating
Great location above Kyoto main train station (and that my friends is what you are paying for), but beyond that it's a fairly average hotel. Decent, clean, friendly staff, but few marks off a 4.6 rating. 4.3 at best. I own two businesses, fly non stop and have stayed in hundreds of hotels across globe. I'm an extremely fair, honest and very, very experienced marker.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Comfortable well-located hotel for exploring Kyoto

Posted Sep 10, 2017
Pros: Large number of staff always available to service your needs. Very well equipped rooms. Range of good eating options to suit everybody
Cons: Nothing I can think of
Location: Excellent connections to all transport options. Easy access to all parts of the city for business needs of visiting tourist locations
Excellent room facilities with good lighting for doing your work, which is not the normal case in hotels. Good service with good eating options on site. Easy walk from Shinkansen lines and good access to subway and local train lines. Large Isetan department store in the same station building.