Ratings based on 1,274 Verified Reviews

4.2 out of 5
76% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Good spot near main highway and Restaurants .

Posted Apr 22, 2018
Staied one night. Free parking and WiFi. Indoor pool. My room was a corner prestige suite. Very nice and quiet.
Comment from Hotel Management
Apr 23, 2018 by Operations supervisor, Hotel Management
We would like to thank you for taking the time to share your comments following your stay. We are happy to hear that you enjoyed it. Hopefully we will have the chance to welcome you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Trip to Québec City

Posted Apr 2, 2018
Beautiful entrance hall with fire place. Awesome setting for a quiet drink!
Comment from Hotel Management
Apr 2, 2018 by Catherine Audet- Superviseure, Hotel Management
On behalf of the General Manager and the entire team of Grand TIMES hotel, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. Sincerely,
4 out of 5
by A verified traveler

Posted Jan 23, 2018 on Hotels
Comment from Hotel Management
Jan 25, 2018 by Superviseur des opérations, Hotel Management
Merci d'avoir pris le temps de nous partager votre note d'appréciation. Au plaisir de vous accueillir à nouveau !
3 out of 5
by A verified traveler from Montreal

Not worth the money.

Posted Jan 20, 2018
Pros: Ease of parking.
The hotel staff was very nice. We booked on Expedia, a room with 2 beds that included breakfast. When we first arrived at our room...wow. It was small in size, cheap finishing, expose cement wall. Not what I paid $180 Cdn taxes included for. We were lucky because the tv remote did not work, so they change and upgraded our room. It was much better, bigger and a separate room. The breakfast was continental only.....This partly the fault of Expedia, they do not give details on the type of breakfast provided. I guess next time I will have to investigate this in more detail myself. Overall, this is not a hotel I will be staying at again. There is no quality to value here. The best part of the stay was the accessibility of parking. Quick in and out.
Comment from Hotel Management
Jan 22, 2018 by Operations supervisor, Hotel Management
We would like to thank you for voicing your opinion regarding your stay at our hotel. If we don't know what our guests don't like, we cannot improve. Please accept our apologies for not delivering and exceeding your expectation for this past stay.
3 out of 5
by A verified traveler

Posted Jan 8, 2018 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Superviseur des opérations, Hotel Management
Merci de votre note d'appréciation. Au plaisir de vous revoir !
2 out of 5
by A verified traveler

Not impressed

Posted Dec 23, 2017 on Hotels
Cheap hotel that tries to look stylish, rooms are basic, mattress uncomfortably soggy and atmosphere very dark due to lack of lighting and colour scheme. On a positive note, it was very clean. Breakfast is laughable, basically a toaster and a loaf of bread still in the bag. Self serve orange juice with miniature glasses so that don't consume to much.
Comment from Hotel Management
Dec 27, 2017
We are truly sorry that your stay didn't live up to your expectations. We can assure you that every day, we strive to be the best. In your case, it seems that we didn't succeed. We try to offer comfort and convenience to our corporate clients as well as our tourist clientele and that is why we are one of the only 4 star hotels in the area to graciously offer a continental breakfast to our guests. We try to maintain healthy and fast choices for our customers to start their day off right, despite the fact that we do not have, properly speaking, a kitchen allowing us to offer more variety to satisfy the tastes of each one. We are sorry to note that this selection did not reach you at the time of your stay. We would like to thank you for taking a moment to write us this comment. Feed backs from our guests are the main way for us to improve ourselves in such manner to offer you the service you deserve.
4 out of 5
by Francois

Posted Nov 29, 2017 on Hotels
Comment from Hotel Management
Dec 1, 2017
Merci beaucoup pour votre note d'appréciation. C'est un plaisir pour nous de vous accueillir ici au Grand Hôtel TIMES lors de vos déplacements à Québec. Nous profitons aussi de cet instant pour vous souhaiter un très joyeux temps des fêtes !
4 out of 5
Recommended
for Couples
by A verified traveler from cONNECTICUT

10 min to Old Quebec

Posted Nov 13, 2017
Pros: Cleanness
Cons: Heat/air-conditions system to loud
Air conditioner/heat so loud AND WE COULDNT SLEEP AT NIGHT
Comment from Hotel Management
Nov 13, 2017 by Marilyn, Hotel Management
We are sorry that you have not found satisfaction. We thank you for sharing it with us.
5 out of 5
by Terry

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Merci beaucoup d'avoir pris le temps de commenter votre séjour à notre hôtel. Il nous fait toujours plaisir de recevoir de bons mots de clients satisfaits. Nous travaillons tous les jours dans le but d'offrir à nos clients une expérience qui saura les charmer et les inciter à revenir. En espérant avoir la chance de vous accueillir à nouveau.
3 out of 5
by A verified traveler

Clean hotel but breakfast was disappointing

Posted Oct 10, 2017
Nice hotel but free breakfast consists of only toast, cereal, and fruit. Considering how much you pay per night it was very disappointing.
Comment from Hotel Management
Nov 13, 2017 by Marilyn, Hotel Management
We are sorry that you have not found satisfaction. We thank you for sharing it with us.