Ratings based on 2,016 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but a distance away from the sights

Posted Apr 4, 2017
Clean, tidy hotel. But the top floor restaurant is now CLOSED. Takes 30 min to get into central Barcelona. If I had the time again I would of booked elsewhere just for convenience
Comment from Hotel Management
Apr 5, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with the cleanliness of the hotel. Regarding your comment about the distance, I would like to tell you that we have a shuttle service from the hotel to the city center and you can use it. I would like to apologize for the inconvenience. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
3 out of 5
by A verified traveler from luton

good and bad review.

Posted Apr 4, 2017
Overall nice hotel however not recommended for a city break. The spa facilities were all fully booked and the dome restaurant hadn't been in use for the last 3 years which is rather annoying as we booked this hotel for the spa and restaurant. Also breakfast was a ridiculous €24 per day per person. Personally wouldn't stay here again.
Comment from Hotel Management
Apr 5, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear guest, Thank you very much for having taken time to provide us with your valuable feedback on your recent stay with us. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests and we deeply regret when we do not achieve this. Please accept my most sincere apologies for the inconveniences caused because of the fully booked of the spa. I am personally following up on this case in order to avoid a repetition of this incident. Concerning your comment about the prices, I can assure you that they are in accordance with other 5-star Hotels in Barcelona. However, we will review our price lists and make any necessary adjustments. Thanking you again for your time and comments, which we will take into consideration for our future reviews, I remain at your entire disposal and send you my best regards. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan, USA

Hesperia Tower is an amazing place to stay.

Posted Mar 20, 2017
Pros: Everything including the architecture. It appears to be designed to withstand large earthquakes as well.
Cons: Change the cab pick up location. They are parking on a roundabout. I didn't see any accidents, but it's one waiting to happen.
The hotel staff was courteous and professional. We only speak English and they have plenty of employees that do as well. It's nice to stay in a tall building, my wife was able to see the Tower from a distance to make sure the cabs were going in the correct direction. We stayed at the penthouse. It was a two story suite with Jacuzzi tub with breathtaking view of the city. The suite came with access to a special gathering room called Tower Club. There were TV's, meeting rooms, free snacks, sandwiches, and drinks. Grab a beer and a bite to eat as you come and go from the hotel. We loved it, especially since we had jet lag and our schedule has us eating at odd times.
Comment from Hotel Management
Mar 21, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the service of our Hotel during your recent stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with our service and installations. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very lovely hotel

Posted Mar 14, 2017
Lovely hotel, close to Metro and buses. Friendly and bery helpfull staff
Comment from Hotel Management
Mar 14, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with the friendly staff that we have and the service that we offer. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Brilliant hotel

Posted Feb 22, 2017
Pros: Character
Cons: More availability for minibus to airport, it was only going to Terminal 1 and we needed Terminal 2 on the way back.
Location: About 20 minutes away from the centre by bus or tram. Supermarket close by, 5 minute walk.
Can tell this is a 5 star hotel, the service was spot on and the place is gorgeous. I would recommend this for anyone.
Comment from Hotel Management
Mar 6, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with our service. Concerning your comment about the schedule of the shuttle bus, we will review it and make any necessary adjustments. Thanking you again for your time and comments, which we will take into consideration for our future reviews, I remain at your entire disposal and send you my best regards. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great hotel

Posted Feb 20, 2017
very happy staying there. Staff service and cleanliness was amazing. Room was great and access to airport and city was great. Hotel has shuttle to airport and city center - that was great Pool and gym cost extra per day per person - :(
Comment from Hotel Management
Mar 6, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with our service, the quality of our rooms, our location and shuttle service. Concerning your comment about the price of the swimming pool, allow me to say the price not only includes using the pool but using all gym facilities, to gain admission in all the Spa area with hydromassage and several shower treatments, to be supported by one personal trainer and being allowed to participate in diferent sport courses and longer list of different services stipulated in our website. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the airport

Posted Jan 23, 2017
We loved our stay except didn't like the front receptionists so much. They were not as much of a help as we thought they could be. The hotel is very close to the airport and that's the main reason we booked at this hotel. Parking fee is a bit too much.
Comment from Hotel Management
Feb 3, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the service of our Hotel during your recent stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied. Regarding your comment about the reception, I would like to know if you can provide me more details in order to avoid a repetition of this situation. I would like to apologize for the inconvenience. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
4 out of 5
by A verified traveler

great hotel overall

Posted Jan 8, 2017 on Hotels
The hotel is a good one, but beware of extra for parking (18.00 euro/night). The restaurant inside the hotel is not bad neither for a fancy chef diner.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the service of our Hotel during your recent stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with our service. Concerning your comment about the price of the parking, I can assure you that it is in accordance with other 5-star Hotels in Barcelona. However, we will review our price lists and make any necessary adjustments. Thanking you again for your time and comments, which we will take into consideration for our future reviews, I remain at your entire disposal and send you my best regards. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, Cal.

Luxury hotel close to the airport

Posted Dec 20, 2016
Pros: Good location, service, food
Cons: Not much.
Location: Located at the airport. The only things to do nearby were: go to the airport, or go into the city.
Ultra-modern hotel close to the airport but also easy to get to the city center (typically 10-15 minutes by taxi, there is also a subway). Food in the restaurant is excellent and a wonderful experience - but expensive by Barcelona standards (you get what you pay for). Staff is fluent in English and Spanish. Excellent for a short trip. For a long trip I would recommend a hotel in the city center.
Comment from Hotel Management
Feb 3, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the service of our Hotel during your recent stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with our service and staff. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
It was good. Hotel near metro...easy to get around
Comment from Hotel Management
Feb 9, 2017 by Josep Mª Serra General Manager, Hotel Management
Dear Guest, Thank you very much for having taken a few minutes of your time to provide your valuable feedback relating to your stay with us. At the Hotel Hesperia Tower & Fira Suites, our aim is to exceed the expectations of our guests. It is most inspiring for all members of our team, to know that we succeeded in our effort and you were satisfied with the location. Thanking you again for your time and your comments, I look forward to hearing from you soon. Cordially,