perfect hotel except the first impression
Posted Sep 24, 2016 on CheapTickets
Stop over night from Ibiza to Nice.
First impression : I asked for non-smoking -room, at check in the front desk told me they upgraded the room. I asked - is it no smoking? The answer was - of course. The room was a smoking room with a huge sign of the cigarette on the door. Also the bed had signs - someone was seating on the bed before. After I called front desk everything went perfect, we got different, excellent for what we wanted room , very comfortable beds, great food, fantastic shower (including rain shower) and room design.
Thank you!! Will come back.
Comment from Hotel Management
Sep 28, 2016 by firstname.lastname@example.org, Hotel Management
First of all we would like to thank you for choosing Renaissance Barcelona Fira Hotel and of course for your extremely kind review.
You indicated in your response that you were extremely happy with our hotel services and your room design. Moreover, we are pleased to know that we solved your first impression problems. Sorry for the inconveniences caused.
Thank you for all your comments.
Have a nice day!
Public Relations & Social Media Coordinator