Anillo Vial, Sector Cielo Mar, Torre 2, Cartagena, Bolivar
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel and the staff were great. I did not appreciate the fact that I had to pay an additional fee to use the hotel’s lounge chairs at the beach. The hotel is beach front and has an area reserved on the beach with lounge chairs, like I mentioned before, but you have to pay to use them, but the worse part is that the people serving are not hotel’s employees and they set their own prices on food and beverages. Ended up spending $200 on a 6-pack of Aguilas and fried fish.
Excellent place to stay beach access just few steps
ALTAGRACIA
Stayed 4 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear ALTAGRACIA,Thank you very much for taking a moment of your valuable time to share the positive impressions of your stay at our hotel.It is satisfying for us to know that what you enjoyed most about your stay was our privileged and convenient location facing the sea.Here we will be ready and willing to continue serving you in the next opportunity.
Love this hotel had a fantastic time
It is on a public beach so you have to be aware of vendors also the area outside the hotel can be walked through but only in the day
Joanna
Stayed 5 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Joanna,Thank you very much for sharing your excellent rating and valuable opinion about your experience at the Hotel Las Américas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service.We hope to see you soon in this home in Cartagena de Indias, because #LasAméricasIsMore
10/10 Excellent
Idania
Traveled with group
Mar 29, 2024
Liked: Property conditions & facilities
highly recommended, and very good
Idania
Stayed 4 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Idania,Thank you very much for sharing your excellent rating and valuable opinion about your experience at the Hotel Las Américas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service.We hope to see you soon in this home in Cartagena de Indias, because #LasAméricasIsMore
Dear Tiana,Thank you very much for sharing your evaluation and appreciation of your experience at the Hotel Las Américas Torre del Mar through Expedia.It is very pleasant for us to know that your stay was very good.Remember that we will always be waiting for you with the best attention and service that you expect.
6/10 Okay
Eric
Mar 19, 2024
Liked: Cleanliness
Disliked: Staff & service
Some pool
Were closed
Eric
Stayed 4 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear Eric,Thank you for sharing your valuable evaluation of your experience at Hotel Las Américas Torre del Mar on Expedia.We will continue working to provide a service that lives up to your expectations.We hope to see you soon in this home in Cartagena de Indias, because #LasAméricasIsMore
The Torre del Mar property is huge, and is on the beach strip, rooms are very spacious and the AC is excellent.
JIWAN
Stayed 3 nights in Mar 2024
Response from General Management on Apr 8, 2024
Dear traveler,Thank you very much for sharing your evaluation and appreciation of your experience at the Hotel Las Américas Torre del Mar through Expedia.It is very pleasant and exciting for us to know that the Five Star service and facilities exceeded your expectations.Here we will be ready and willing to continue serving you in the next opportunity.
Dear Miguel Angel,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
4/10 Poor
carlos
Traveled with family
Mar 2, 2024
Disliked: Staff & service, amenities
Paid the room on the tower which is more expensive and recieved all the services on the cheap part of the hotel
carlos
Stayed 1 night in Feb 2024
Response from General Management on Mar 14, 2024
Dear carlos,Thank you for sharing your valuable review of your experience at Hotel Las Americas Torre del Mar on Expedia.We will continue working to provide a service up to your expectations.We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
Estimada marcela,Agradecemos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Expedia.Muy gentilmente queremos sepa que día a día estamos trabajando incansablemente con el objetivo de lograr un nivel superior en la satisfacción de cada uno de nuestros valiosos huéspedes, por este motivo, apreciaríamos si nos amplía al detalle los motivos que marcaron su estadía y crearon esa percepción de nuestro servicio, puesto que de este modo podremos saber y gestionar las acciones a las que haya lugar para brindarle en una próxima oportunidad una experiencia distinta y acorde a sus expectativas.
The property has a lot to offer. Great for families since it has a lot of activities for the kids. However, the hotel needs to improve the maintenance. The showers in the room have mold, the light in the mirror was broken, tv wasn’t working and pillow cases smelled funny. Definitely, I won’t call it a 5 star hotel.
Daniel
Stayed 6 nights in Feb 2024
Response from General Management on Feb 29, 2024
Dear Daniel,We appreciate the time you have taken to share with us your impressions of your stay at Hotel Las Americas Torre del Mar.It is unfortunate to learn of the non-conformities you mentioned and the negative perception that these generated, because we know how important is the cleaning service and comfort that our guests expect to find in the facilities. For this reason, we have a qualified, trained and dedicated team to fulfill this task, and above all, we are committed to ensure the welfare, care and satisfaction of those who choose to choose us. Also, we will take into account your contributions, which will lead us to manage those improvement actions necessary to transform your perception of our service in a next opportunity.We look forward to welcoming you again, so that you give us the opportunity to provide you with a pleasant stay and positive experiences.
10/10 Excellent
augusto, wilmington
Feb 21, 2024
augusto
Stayed 1 night in Feb 2024
Response from Gerencia General on Apr 8, 2024
Estimado augusto,Muchas gracias por trasladarnos su evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia.Es muy grato para nosotros saber que fue muy buena su estadía. Recuerde que siempre le estaremos esperando con la mejor atención y servicio que usted espera.
Dear Iris, Thank you very much for taking a moment of your valuable time to share your impressions of your stay at our hotel.We are very pleased with your comments regarding the attention and assistance provided by our staff and that you recognize in a special way the service of each one of them.We will be ready and willing to continue serving you in the next opportunity.
Dear Emilio,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
Hotel Las Americas has become my go to, when I stay in Cartagena, Colombia… I visit CTG at least twice a year, and every time is a great time. I love booking the Junior suite with sea view. I was AMAZED: two bathrooms and two balconies with the view to the ocean. It does NOT get any better than that!!!⭐️⭐️⭐️⭐️⭐️
Mabel
Stayed 1 night in Feb 2024
Response from General Management on Feb 29, 2024
Dear Mabel,In advance, we thank you for your loyalty and the time invested in sharing with us your impressions of your stay at Hotel Las Americas Torre del Mar through Expedia.People interested in enjoying a magical experience of happiness will know, by reading your review, which is the ideal choice for an exceptional vacation. We are very happy to read such pleasant and stimulating comments about our service, attention and Five Star facilities designed for the satisfaction of you, our valued guests and clients.We hope to have the honor of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore
Property was nice we stayed on the new tower .
Infinity pool closes to early (8pm)
The front desk gentleman failed to mention mini bar is not included . But the fridge by the lobby is free which it makes no sense , same items in the room .
Bathroom was clean expect my tub it had black mole by the tub .
Bed are super comfortable definitely my favorite.
Kimberly
Stayed 2 nights in Feb 2024
Response from General Management on Feb 19, 2024
Dear Kimberly,Thank you for taking the time to share with us your impressions of your stay at Hotel Las Americas Torre del Mar through Expedia.We will take your comments into account, these undoubtedly allow us to increase the quality of our services since we recognize them as great opportunities for improvement that lead us to meet and exceed the expectations of those who visit us. We hope to have the honor of welcoming you again, we assure you that you will live an experience at the height of everything you need.
Dear Juan,Thank you very much for sending us your evaluation and feedback about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing for us to know that your stay was very good. Remember that we will always be waiting for you with the best attention and service you expect.
Dear Gloria,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
Dear Jassmarry,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia. It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
6/10 Okay
Carol
Feb 2, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
The rooms are a bit outdated and should clean rooms better. Upon arriving to our room, the carpet was filthy.
Carol
Stayed 6 nights in Jan 2024
Response from Gerencia General on Feb 5, 2024
Dear Carol,We appreciate the time you have taken to share with us your impressions of your stay at Hotel Las Americas Torre del Mar.It is unfortunate to learn of the non-conformities you mentioned and the negative perception that these generated, because we know how important is the cleaning service and comfort that our guests expect to find in the facilities. For this reason, we have a qualified, trained and dedicated team to fulfill this task, and above all, we are committed to ensure the welfare, care and satisfaction of those who choose to choose us. Also, we will take into account your contributions, which will lead us to manage those improvement actions necessary to transform your perception of our service in a next opportunity.We look forward to welcoming you again, so that you give us the opportunity to provide you with a pleasant stay and positive experiences.
Dear Gloria B, Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
Excellent service!
The staff was very friendly and helpful!
Nestor
Stayed 2 nights in Jan 2024
Response from General Management on Feb 5, 2024
Dear Nestor,Thank you very much for sharing your rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
6/10 Okay
Yamile
Jan 28, 2024
Liked: Cleanliness, staff & service, amenities
The building is very nice and spacious in its facilities but the maintenance is poor and the decoration is very poor, plants, flowers and good smells are missing in general.
Yamile
Stayed 3 nights in Jan 2024
Response from General Management on Jan 29, 2024
Dear Yamile,Thank you very much for taking the time to give us feedback on your experience at our hotel. On the other hand, it is a shame to hear your dissatisfaction about the state of the facilities, as we strive to comply with our corrective and preventive maintenance plans so that our guests feel comfortable and satisfied. For this reason, as a team we will review your comment in order to seek the necessary and timely improvement actions. Please allow us to have the pleasure of your visit again and attend your wishes and needs as you deserve.
Estimado Obrian, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
Dear JOSEPH,Thank you very much for sharing with us your excellent rating about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
Great hotel, excellent staff with private beach and great rooftop pool without children’s and a lot of other pools for the kids in front of the beach.
The room was great, clean and beautiful.
We enjoyed our time there
Maria
Stayed 2 nights in Jan 2024
Response from General Management on Jan 29, 2024
Dear Maria,Thank you for taking the time to share with us your impressions of your stay at Hotel Las Americas Torre del Mar through Hoteles.comWe are delighted to know that you had a pleasant and comfortable experience in our Hotel, we are pleased to receive such nice comments about our service on the beach and the spaces designed to spend special moments with your family, but we are even happier to know that you enjoyed the warm and willing attention you received from our staff. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore
Place is great. Fun and great service. Will return next year
Jairo
Stayed 2 nights in Jan 2024
Response from General Management on Jan 12, 2024
Dear Jairo,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
10/10 Excellent
Angely Teresa
Jan 10, 2024
Angely Teresa
Stayed 5 nights in Jan 2024
Response from Gerencia General on Jan 12, 2024
Estimada Angely Teresa,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
Estimado Margel,Agradecemos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Expedia.Sus sugerencias con respecto a la limpieza en la habitación las tendremos muy cuenta, estas sin duda nos permiten aumentar la calidad en nuestros servicios puesto que las reconocemos como grandes oportunidades de mejora que nos llevan a satisfacer y superar las expectativas de quienes nos visitan. Esperamos tener el honor de recibirle nuevamente, le aseguramos que vivirá una experiencia a la altura de todo lo que necesita.
10/10 Excellent
Nestor
Traveled with family
Jan 6, 2024
Liked: Cleanliness, staff & service
Nestor
Stayed 5 nights in Dec 2023
Response from Gerencia General on Jan 12, 2024
Estimado Nestor, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
10/10 Excellent
Joseph
Jan 1, 2024
Joseph
Stayed 4 nights in Dec 2023
Response from Gerencia General on Jan 4, 2024
Estimado Joseph,Muchas gracias por trasladarnos su evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia.Es muy grato para nosotros saber que fue muy buena su estadía. Recuerde que siempre le estaremos esperando con la mejor atención y servicio que usted espera.
10/10 Excellent
Kelly
Traveled with family
Dec 28, 2023
Liked: Cleanliness, staff & service
Kelly
Stayed 1 night in Dec 2023
Response from Gerencia General on Jan 12, 2024
Estimada Kelly, Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
everything was amazing until check out, the girl at the front desk started to add nonsense money to my check out bill because of the room beverage and snacks.. she also was a little rude talking to us, so I told her charge everything that you want to charge and that's it...
Pierre
Stayed 4 nights in Dec 2023
Response from General Management on Jan 12, 2024
Dear Pierre,We appreciate the time you have taken to share with us the rating and comments based on your stay at Hotel Las Americas Torre del Mar through Expedia.We regret to read the perception you had regarding the attention received by the girl at the front desk. We want to convey that every day we are working to train and train each of our employees in providing exceptional and efficient care, for this reason, it is a shame to learn of your negative notion but we will certainly take into account in terms of our continuous improvement. We look forward to welcoming you again, so that you can give us the opportunity to provide you with a pleasant stay and positive experiences.
2/10 Terrible
John
Dec 20, 2023
John
Stayed 4 nights in Dec 2023
Response from Gerencia General on Jan 12, 2024
Estimado John,Agradecemos y valoramos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Torre del Mar a través de Expedia.Muy gentilmente sepa que lamentamos no haber colmado sus expectativas como usted lo esperaba. No dude que su evaluación es muy tenida en cuenta, esto nos estimulan seguir trabajando incansablemente con el objetivo de lograr un nivel superior en la satisfacción de cada uno de nuestros valiosos huéspedes y clientes, por este motivo, en equipo revisaremos y gestionaremos las acciones de mejora necesarias para transformar su percepción de nuestro servicio en una próxima oportunidad.Esperamos poder recibirle nuevamente, para que nos dé la oportunidad de brindarle una estadía placentera y experiencias positivas.
It’s right on the beach and the view is spectacular!
Amy
Stayed 2 nights in Nov 2023
Response from General Management on Dec 6, 2023
Dear Amy,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay and that you enjoyed our privileged location in front of the sea and the wonderful views that can be contemplated. Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
Make sure you get breakfast you will not regret it. I swear its the best buffet you will have it feel like an all you can eat thats organic. Very good selection. Wayyyy better then dr. Staff there are so courteous
Jean
Stayed 3 nights in Nov 2023
Response from General Management on Nov 20, 2023
Dear Jean,Thank you very much for taking a moment of your valuable time to share your positive impressions of your stay at our hotel. It is satisfying for us to learn that what you enjoyed most about your stay was the breakfast we prepared with quality and love and the kind and willing attention of the staff.We will be ready and willing to continue serving you in the next opportunity.
Hotel las Americas was amazing at all levels! The staff’s professionalism and friendliness were remarkable. The diversity, quality and service of the restaurants was extraordinary. We would return at a heart beat, and highly recommend it!
Juan
Stayed 1 night in Oct 2023
Response from General Management on Nov 14, 2023
Dear Juan,We are pleased to learn that you enjoyed an experience marked by a wonderful rest and excellent service. Keep in mind that you will always be welcome at your home in Cartagena de Indias, #LasAméricasIsMore
Dear Ricardo,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
Estimada INGREED,Muchas gracias por compartirnos su valiosa calificación y amables comentarios sobre la experiencia vivida en el Hotel Las Américas Torre del Mar a través de Hoteles.com ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
The location was great! The hotel was new, clean and everyone was friendly.
Lavinia Rose
Stayed 3 nights in Oct 2023
Response from General Management on Oct 20, 2023
Dear Lavinia Rose,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
10/10 Excellent
Antonio
Traveled with family
Oct 9, 2023
Liked: Amenities
Excellent hotel, great amenities and service was amazing. All the pools, the food options, and the breakfast buffet, all great.
Antonio
Stayed 4 nights in Oct 2023
Response from General Management on Oct 10, 2023
Dear Andres,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
10/10 Excellent
michael
Sep 18, 2023
michael
Stayed 1 night in Sep 2023
Response from Gerencia General on Oct 10, 2023
Estimado michael,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
Dear Prashanth,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
8/10 Good
Orlando
Sep 2, 2023
Orlando
Stayed 10 nights in Aug 2023
Response from Gerencia General on Sep 27, 2023
Estimado Orlando,Gracias por compartirnos su valiosa evaluación sobre la experiencia vivida en el Hotel Las Américas Torre del Mar en Expedia.Seguiremos trabajando por brindar un servicio a la altura de sus expectativas. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
10/10 Excellent
michael
Aug 28, 2023
michael
Stayed 3 nights in Aug 2023
Response from Gerencia General on Sep 19, 2023
Estimado michael,Muchas gracias por compartirnos su excelente calificación y amables comentarios sobre la experiencia vivida en el Hotel Las Américas Torre del Mar. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás
This is a comfortable hotel with a full range of amenities given the amount of money charged and for the fact that it’s a locally owned hotel. The breakfast buffet is extensive and it is easy to get around the city/ go to the walled old town - all of which are a quick cab side away .
Verified traveler
Stayed 2 nights in Aug 2023
Response from General Management on Aug 29, 2023
Dear Anonymous,Thank you very much for sharing with us your valuable rating and valuable opinion about your experience at Hotel Las Americas Torre del Mar in Hoteles.comWe are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore
I love how the hotel was close to the airport and downtown walled city. The beach access was great. All pools were to notch but the 20th foot adult pool was my favorite
Marva
Stayed 3 nights in Aug 2023
Response from General Management on Aug 26, 2023
Dear Marva, Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Torre del Mar through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore
6/10 Okay
CARLOS, Bogota
Business traveler, Traveled with partner
Aug 24, 2023
Liked: Cleanliness
Nothing special, poor breakfast variety and the staff makes you feel as criminal reminding you that you have to pay for everything, I invited my family to spend the day at the pool they told me that I have to pay for each person, I said ok please charge it to my room but their “policy” says that you have to pay immediately and it can’t be charged to your room, so I got to go to my room and get my wallet in order to pay “immediately” or my family couldn’t go further the lobby at torre Del Mar
CARLOS
Stayed 1 night in Aug 2023
Response from General Management on Sep 1, 2023
Dear CARLOS,In advance, we thank you and appreciate the time you took to share with us your impressions of your stay at Hotel Las Americas Torre del Mar through Expedia.Very kindly know that we regret not having met your expectations as you expected due to the nonconformities that you express to us. Do not doubt that your contributions are very much taken into account, these stimulate us to continue working tirelessly in order to achieve a higher level of satisfaction of each of our valued guests and customers, for this reason, as a team we will review and manage the necessary improvement actions to transform your perception of our service in a next opportunity.We hope to have the honor of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore