Ratings based on 412 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Nice hotel for family but expensive food

Posted Aug 17, 2017
Pros: It has clean rooms and the common areas have good maintenance
Cons: The food is expensive and its quality is not the best, however the hotel itself is good.
Location: It is close to the airport and has a nice beach with security guards
It is a good hotel to be with the family in Cartagena but the buffet is very expensive and the food is not as good. Should re-evaluate the costs of food and drinks and improve their quality and for sure more people will stand in the restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Nice hotel to go with kids

Posted Aug 9, 2017
Pros: Nice enviroment.
Cons: If I have to find a downside it would be the buffet. You can choose also by the menu. This option is much better
Very close to the airport and to Cartagena city. Nice and renovated torre del mar hotel. Great view if you can get a sea vew room
Comment from Hotel Management
Aug 10, 2017 by Analista de Servicios, Hotel Management
Dear adriana. Thank you very much for taking the time to write about your experience after you stay at Las Américas Cartagena de Indias. At Torre del Mar we strive to make all our guests feel special and at home. For us the most important is the wellness and the entire satisfaction of all our guest so we want to thank you for your comments after your stay and for considering us as a nice hotel to go with kids. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Very nice Hotel with very nice staff

Posted Aug 8, 2017
Pros: General Cleanliness
Cons: more convenient stores
Location: everythng is very close to the hotel.
Very nice staff, always eager to help you. Very nice City.
Comment from Hotel Management
Aug 9, 2017 by Analista de Servicios, Hotel Management
Dear Rafael. Thank you very much for taking the time to write about your experience after you stay at Las Américas Cartagena de Indias. At Torre del Mar we strive to make all our guests feel special and at home. For us the most important is the wellness and the entire satisfaction of all our guest so we want to thank you for your comments after your stay with us Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
2 out of 5
by A verified traveler

Pretty view but disappointing room

Posted Jul 26, 2017
The room was old, small and run down but the view was lovely.
Comment from Hotel Management
Aug 4, 2017 by Analista de Servicios, Hotel Management
Dear Candice. Thank you very much for taking the time to write about your experience after you stay at Las Américas Torre del Mar. Your feedback is very important for us. We regret to read that your experience did not meet your expectations and that you did not have a good experience in our complex, we will consider your recommendations for improving our services . It would be a pleasure to serve you in the future. You will always be welcome in #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunny Isles, FL

GOOD FACILITIES, TERRIBLE SERVICE

Posted Jul 23, 2017
Cons: Check-out process.
Location: Cartagena de Indias is one of the most beautiful cities in the Carribbean, its really inspiring.
Hotel Las Américas Torre del Mar is one of the few hotels in Cartagena de Indias where you can walk directly to the beach. The beach, nevertheless, is disappointing, and we rather used the pools, especially the one on the 10th floor which has a wonderful view. Service at the restaurants is very slow, and at check-in and check-out is a disaster. It took them 30 minutes to check us out! The restaurants get really crowded on weekends, when they admit day guests. Despite all this, we'll possibly come back when we visit Cartagena.
Comment from Hotel Management
Jul 27, 2017 by Mileydis Castillo Gil - Assistant Manager , Hotel Management
Dear Gonzalo: Greetings from Hotel Las Américas. Thank you very much for leave us your comment on Expedia and chose our hotel. We sincerely regret your comment about how you felt during check in and check out time and the service you received in our restaurants. Your valuable comments will be passed on to our Manager for continuous improvement. Give us welcome you again very soon at this your house in Cartagena at #ElHoteldeLasEstrellas. Regards, Mileydis Castillo Gil Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami,FL

Nice resort hotel on the beach

Posted Jun 5, 2017
The Torre del Mar area of the hotel is the best in this resort hotel. The infinity pool at the top of the building is great. Nice staff. The breakfast buffet is terrible for a nice hotel like this. The quality of the food and the choices in the breakfast buffet are very poor.
Comment from Hotel Management
Jun 9, 2017 by Analista de Servicios, Hotel Management
Dear Jimmy. We highly appreciate your kind comments about your experience at Las Américas Torre del Mar. Your feedback is very important for us. Thank you very much for taking the time to share your experience with us and other readers. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. We will be more than happy to welcome again in the near future at #ElHoteldeLasEstrellas Cordialmente, Karen Berdugo Analista de Servicios
1 out of 5
by A verified traveler

Horrible service

Posted May 6, 2017
Horrible staff horrible food. Would not recommended to anyone.
Comment from Hotel Management
Jul 11, 2017 by Analista de Servicios, Hotel Management
Dear VictorPr. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. We are glad that you loved our facilities, wifi, varity of food, ocean views, comfortable rooms and friendly staff. It is a real pleasure for us to know that your experience with us was memorable and that you appreciate our quality. We would be glad to welcome you again and we would appreciate if you give us the opportunity to show you the five stars service we are known for. #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
by andres

Not so goood

Posted Apr 24, 2017 on Hotels
The service was not good, they have a convention running in the same time so the hotel was dedicated to these public, party all night and the rooms with ocean view was affected for these , the food so expensive in the hotel and the quality no so good,
Comment from Hotel Management
Apr 26, 2017 by Analista de Servicios, Hotel Management
Dear andres. Thank you very much for taking the time to write about your experience after you stay at Torre del Mar. Your feedback is very important for us. Your comment is very important to us and it is a great contribution to our ongoing efforts to improve every day and keep known as one of the best in the city. Thank you again for such a constructive review. It will be more than a pleasure to welcome you again in the near future #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
by A verified traveler

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017 by Analista de Servicios, Hotel Management
Estimado Anonymous. Muchas gracias por haberse tomado el tiempo de compartir a través de Hoteles.com su agradable experiencia en el hotel Las Américas – Cartagena de Indias. En el hotel de Las estrellas nos esforzamos por crear experiencias inolvidables de felicidad y nos agrada mucho saber que ha disfrutado de una placida estadía al nivel del mar. Agradecemos mucho su calificación y esperamos que regrese pronto a la ciudad y por supuesto a nuestro hotel, #ElHoteldeLasEstrellas. Cordialmente, Karen Berdugo Analista de Servicios
5 out of 5
by Sergio

Great value, great confort, convenient to airport

Posted Apr 21, 2017 on Hotels
It is a very good hotel with great value. The hotel facilities are amazing, the room very spacious, and very good service. It is not expensive, probably because is not in the most turistic área, but the distances in Cartagena are not that far, so still quite convenient to enjoy the city and have a very good time at hotel. And the food at the restaurants, very good, and not expensive.
Comment from Hotel Management
Apr 24, 2017 by Analista de Servicios, Hotel Management
Dear Sergio. Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. We are glad that you are delighted with our facilities, especially our spacious rooms and good service. At Las Américas, our priority is to exceed our guests’ expectations and we are delighted to read that your experience was pleasant. We hope to have the pleasure to welcome you again in our Torre del Mar which we are sure will correspond to your expectations, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios