Ratings based on 429 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Cartagena is a wow city!!!

Posted Sep 9, 2017
Excellent hotel with plenty of room and facilities for all family members to relax and enjoy at any of the multiple swimming pools, including the infinity pool in the 10th floor, overlooking the ocean. The staff is superb. Corteous, diligent, very personable and accommodating. Strangely,,, there are no coffee makers on any of the rooms but you can grab a cup of coffee at no extra charge at the restaurant and they make sure you can take it with you, if you want to take your coffee on a walk in the beach! They supply you with beach umbrellas and lounge chairs, but of course there are never enough, hence you need to get up early since it's on first come serve based. Lots of security and they are diligent to remind you to be EXTRA careful on the beach, not to bring valuables and also make you aware of how NOT to engage the beach vendors, which could be annoying and sometimes beligerante. Overall and excellent experience. having the opportunity to use of both hotels is a plus, since each hotel has it distinct charm . Once we had breakfast at the next door open air, ground floor restaurant, we did not come back to the enclosed, air conditioned restaurant at the torre Del Mar. The cook who makes the eggs on that restaurant is such a charming old lady and made feel as if granny was making my eggs! Can't wait to return to Cartagena and hopefully las Americas!!!!!
Comment from Hotel Management
Sep 11, 2017 by Analista de Servicios, Hotel Management
Dear G. Thank you very much for choosing us for your visit to Cartagena. It is a real pleasure to read that you had a relaxing stay in Las Amércias Torre del Mar. We feel happy to know that your stay was excelent and you enjoyed our facilities and services, for us the most important is the wellness of all our guests. We hope to have the pleasure to welcome you again in our Torre del Mar which we are sure will correspond to your expectations, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, Ny

Nice view of beach and pool area.

Posted Sep 3, 2017
The hotel has a family type atmosphere with a couple of nice restaurants in the lobby. However the adult only pool closes early for an adult only lounge. Otherwise the hotel was a pleasant quite stay. I would definitely return with my family and friends.
Comment from Hotel Management
Sep 4, 2017 by Analista de Servicios, Hotel Management
Dear Raymond. Thank you very much for taking the time to write about your experience after you stay at Las Américas Torre del Mar. At Las Américas, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place. We will be pleased to welcome you again in Las Américas in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Posted Aug 23, 2017
Beautiful hotel, close to the beach. The beach was clean and well maintained. Staff very friendly and helpful. Can't wait to go back!
Comment from Hotel Management
Aug 25, 2017 by Analista de Servicios, Hotel Management
Dear Bettina. We are deeply grateful to have chosen the Las Américas hotel for your stay in Cartagena de Indias. At Las Américas, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place. We appreciate you recommending our hotel and we will be more tan happy to welcome you again in the near future. #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Excellent service. Restaurants are excellent with good and well presented food. Rooms are clean and comfortable.
Comment from Hotel Management
Aug 24, 2017 by Analista de Servicios, Hotel Management
Dear Anonymous . Thank you for taking the time to share the details of your experience after your stay at Las Américas Torre del Mar. We are glad that you loved our facilities, especially our restaurants and comfortable rooms. It is a real pleasure for us to know that your experience with us was memorable and that you appreciate our quality. We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for, #ElHoteldeLasEstrellas. Cordialmente, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Nice hotel for family but expensive food

Posted Aug 17, 2017
Pros: It has clean rooms and the common areas have good maintenance
Cons: The food is expensive and its quality is not the best, however the hotel itself is good.
Location: It is close to the airport and has a nice beach with security guards
It is a good hotel to be with the family in Cartagena but the buffet is very expensive and the food is not as good. Should re-evaluate the costs of food and drinks and improve their quality and for sure more people will stand in the restaurants.
Comment from Hotel Management
Aug 24, 2017 by Analista de Servicios, Hotel Management
Dear Juan. Thank you very much for your kind words after your stay at Las Américas Torre del Mar hotel. It is a real pleasure for us to know that you had a wonderful vacation at our complex, we are glad to know that you enjoyed our clean rooms and the common. At Las Américas we strive to provide complete happy experiences that remains in our guests memories and hearts. We will be pleased to welcome you again in Las Américas in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Nice hotel to go with kids

Posted Aug 9, 2017
Pros: Nice enviroment.
Cons: If I have to find a downside it would be the buffet. You can choose also by the menu. This option is much better
Very close to the airport and to Cartagena city. Nice and renovated torre del mar hotel. Great view if you can get a sea vew room
Comment from Hotel Management
Aug 10, 2017 by Analista de Servicios, Hotel Management
Dear adriana. Thank you very much for taking the time to write about your experience after you stay at Las Américas Cartagena de Indias. At Torre del Mar we strive to make all our guests feel special and at home. For us the most important is the wellness and the entire satisfaction of all our guest so we want to thank you for your comments after your stay and for considering us as a nice hotel to go with kids. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Very nice Hotel with very nice staff

Posted Aug 8, 2017
Pros: General Cleanliness
Cons: more convenient stores
Location: everythng is very close to the hotel.
Very nice staff, always eager to help you. Very nice City.
Comment from Hotel Management
Aug 9, 2017 by Analista de Servicios, Hotel Management
Dear Rafael. Thank you very much for taking the time to write about your experience after you stay at Las Américas Cartagena de Indias. At Torre del Mar we strive to make all our guests feel special and at home. For us the most important is the wellness and the entire satisfaction of all our guest so we want to thank you for your comments after your stay with us Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
2 out of 5
by A verified traveler

Pretty view but disappointing room

Posted Jul 26, 2017
The room was old, small and run down but the view was lovely.
Comment from Hotel Management
Aug 4, 2017 by Analista de Servicios, Hotel Management
Dear Candice. Thank you very much for taking the time to write about your experience after you stay at Las Américas Torre del Mar. Your feedback is very important for us. We regret to read that your experience did not meet your expectations and that you did not have a good experience in our complex, we will consider your recommendations for improving our services . It would be a pleasure to serve you in the future. You will always be welcome in #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunny Isles, FL

GOOD FACILITIES, TERRIBLE SERVICE

Posted Jul 23, 2017
Cons: Check-out process.
Location: Cartagena de Indias is one of the most beautiful cities in the Carribbean, its really inspiring.
Hotel Las Américas Torre del Mar is one of the few hotels in Cartagena de Indias where you can walk directly to the beach. The beach, nevertheless, is disappointing, and we rather used the pools, especially the one on the 10th floor which has a wonderful view. Service at the restaurants is very slow, and at check-in and check-out is a disaster. It took them 30 minutes to check us out! The restaurants get really crowded on weekends, when they admit day guests. Despite all this, we'll possibly come back when we visit Cartagena.
Comment from Hotel Management
Jul 27, 2017 by Mileydis Castillo Gil - Assistant Manager , Hotel Management
Dear Gonzalo: Greetings from Hotel Las Américas. Thank you very much for leave us your comment on Expedia and chose our hotel. We sincerely regret your comment about how you felt during check in and check out time and the service you received in our restaurants. Your valuable comments will be passed on to our Manager for continuous improvement. Give us welcome you again very soon at this your house in Cartagena at #ElHoteldeLasEstrellas. Regards, Mileydis Castillo Gil Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami,FL

Nice resort hotel on the beach

Posted Jun 5, 2017
The Torre del Mar area of the hotel is the best in this resort hotel. The infinity pool at the top of the building is great. Nice staff. The breakfast buffet is terrible for a nice hotel like this. The quality of the food and the choices in the breakfast buffet are very poor.
Comment from Hotel Management
Jun 9, 2017 by Analista de Servicios, Hotel Management
Dear Jimmy. We highly appreciate your kind comments about your experience at Las Américas Torre del Mar. Your feedback is very important for us. Thank you very much for taking the time to share your experience with us and other readers. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. We will be more than happy to welcome again in the near future at #ElHoteldeLasEstrellas Cordialmente, Karen Berdugo Analista de Servicios