Ratings based on 378 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great beach front. Comfy rooms supreme service

Posted Jan 12, 2018
a very good family and kiddy place...it is run like a well oiled machine.. rooms were nice and had great air conditioning !!! Nice beach front superb staff clean and comfy room . Iffy wifi internet connection tho . Early closing of pool was a drag. Great roof top pool ad bar for adults . best view de aca...
5 out of 5
Recommended
for Everyone
by A verified traveler from cartagena

Nice pool , clean , good food and service

Posted Dec 29, 2017
Very good staff , its a happy place with lots of things to do , at the beach and nice pools great for small kids also , very especiale spa and gym place .
Comment from Hotel Management
Jan 2, 2018 by Hotel Las Américas, Hotel Management
Dear candy We would like to thank you for choosing Las Americas Torre del Mar for your current visit to Cartagena de Indias. We appreciate you taking the time to share your impressions after your stay with us. Thank you very much for recommending our facilities and special and warm attention to our guests. Once again thank you for your comments and we hope to have the pleasure to welcome you again at #ElHoteldeLasEstrellas.
5 out of 5
Recommended
for Everyone
by A verified traveler from Venezuela

The best choice!

Posted Dec 27, 2017
You have everything there even the best restaurant in Cartagena "erre" of Ramón Freixa Many pools, many restaurants, Cada Del Mar and Torre two diferent styles Prices afordable for the quality you get
Comment from Hotel Management
Dec 31, 2017 by Analista de Servicios, Hotel Management
Dear Maria. We would like to thank you for taking the time to share your impressions after your stay at Las Américas Casa de Playa hotel. Thank you very much for taking the time to share your experience with us and other readers. Your satisfaction is the most important reward we can have after our efforts to provide the best products and services in Cartagena de Indias. We hope you come back soon to Cartagena and to Las Américas so we can give you the service we are known for, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2017
Great experience. Very friendly staff. Very secured. Love the view!! Easy access to beach. Love the music!!
Comment from Hotel Management
Dec 24, 2017 by Analista de Servicios, Hotel Management
Dear Anonymous. Thank you very much for taking the time to write about your experience after you stay at Las Américas Casa de Playa. At Las Américas, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place. We will be pleased to welcome you again in Las Américas in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Nov 21, 2017
Slowest check-in at any hotel ever but other than, a great place to stay. Excellent for couples and families, or a solo travellers who just wants to chill out by the pool.
Comment from Hotel Management
Nov 24, 2017 by Analista de Servicios, Hotel Management
Dear Lauren. Thank you very much for taking the time to write about your experience after you stay at Las Américas Cartagena de Indias. At Casa de Playa we strive to make all our guests feel special and at home. For us the most important is the wellness and the entire satisfaction of all our guest so we want to thank you for your comments after your stay with us Thank you for choosing us for your stay in Cartagena and we hope you to come back soon to #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view of hotel/beach

Posted Nov 11, 2017
Pros: The staff was very helpful in suggesting sites to see, restaurants to try and how to get around the city. The hotel is very clean.
Location: Hop in a taxi and take a 10 min ride to the Walled City. There's so much to do and see here. There are a variety of restaurants and souvenir shops.
The staff was amazing and very helpful. We had a view of the pool and the beach. We enjoyed the gorgeous sunset from the beach around 5:30 everyday. The one thing I did notice about this hotel is that it's very kid friendly. If you're thinking thinking about bringing kids to Cartagena and don't know where to stay, Las Americas is the place. I'm sure it's hard to find a kid friendly hotels in Cartagena, but you will not go wrong staying here. Highly recommended for families.
Comment from Hotel Management
Nov 16, 2017 by Analista de Servicios, Hotel Management
Dear Anonymous. Thank you for taking the time to share the details of your experience after your stay at Las Américas Casa de Playa. We are glad that you are delighted with our facilities, especially our friendly and warm service. At Hotel Las Américas guests will find a children’s club called El Club del Capitán Estrella, art classes, table games, mini-golf, ping pong, billiards, tennis, game room, volleyball, soccer, an outdoor children’s playground, bicycles and activities for all family members. We will be more than happy to welcome you again in the near future at #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
Pleasant stay, good facilities, clean and helpful staff. The only disadvantages are the distance to city centre as the hotel is quite isolated and the food price is on the high side.
Comment from Hotel Management
Oct 25, 2017 by Analista de Servicios, Hotel Management
Dear Anonymous. Thank you very much for taking the time to write about your experience after you stay at Las Américas Casa de Playa. At Las Américas, our priority is to exceed our guests expectations and we are delighted to read that your experience was pleasant and we are happy to read that you had anything you wanted just in one place. We want you to know that we appreciate your comment about food price, we will consider them in order to improve our services and guarantee amazing experiences. We will be pleased to welcome you again in Las Américas Casa de Playa in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
4 out of 5
by Ronald

Great Service

Posted Sep 29, 2017 on Hotels
Hotel was great ! Service great ! Food great ! Conceir was Awesome, helped me so much !
Comment from Hotel Management
Oct 2, 2017 by Analista de Servicios, Hotel Management
Dear Ronald. We thank you for choosing Las Américas Casa de Playa as your vacation destination. At Las Américas we strive to provide not just complete facilities but friendly and warm service in order to create unique and memorable experiences to our guests. All our team is pleased to read your review. We will be pleased to welcome you again in Las Américas in your next visit to “La Heroica” Cartagena, #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios
5 out of 5
by A verified traveler

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 29, 2017 by Analista de Servicios, Hotel Management
Estimado Anonymous. Muchas gracias por compartir con nosotros la calificación de su reciente experiencia en el hotel Las Américas – Cartagena de Indias. Que usted reconozca la calidad de nuestros complejos es de gran motivación para el hotel de Las Estrellas en sus esfuerzos por ofrecer espacios de gran confort, dotados con todo lo necesario para el descanso y relajación de huéspedes como usted. Nuestras relajantes piscinas, confortables habitaciones y maravillosos restaurantes lo esperan para seducirle nuevamente en esta su casa Las Américas – Cartagena de Indias #ElHoteldeLasEstrellas. Cordialmente, Karen Berdugo Analista de Servicios
2 out of 5
by A verified traveler

Posted Sep 20, 2017 on Hotels
Room with loud noises outside and then between rooms upstairs and next door after we asked a room change. Very poor sound insulation. Room was prepaid but at the check-out prepare for surprised fees for all kind of local insurance fees, taxes( which is not included), tips. I stayed in another hotel the same week in the same City, and the the final bill was simple and straightforward and amount expected.
Comment from Hotel Management
Sep 28, 2017 by Analista de Servicios, Hotel Management
Dear Anonymous. Thank you for taking the time to share the details of your experience after your stay at Las Américas Casa de Playa. Colombian travelers who make reservations through online travel agencies must pay the taxes, information that is published on the website, upon arrival is reinforced, in the lobby of each hotel is published and again at check out informs. Tipping in restaurants is voluntary and by protocol is mandatory by the waiter ask before issuing the account, if you want to include the service. We deeply regret this situation, we ensure that our procedures are clear, transparent and in accordance with the law. Thank you again for such a constructive feedback. It will be more than a pleasure to welcome you again in the near future #ElHoteldeLasEstrellas. Sincerely, Karen Berdugo Analista de Servicios