Ratings based on 466 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 13, 2018
Excellent value for money close to the beach staff very helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Nov 28, 2017
Excelent experiece, nice hotel, convenience location, good food, I did enjoy my stay!!!
Comment from Hotel Management
Dec 4, 2017 by Sonesta Cartagena., Hotel Management
Dear Edgar. Have a warm greeting on behalf of all the staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us and motivates us to continue working with the heart. We hope to have your presence in our hotel and our city again. Thanks for your preference! Kind Regards, Jorge Michaels General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo NY

Perfect proximity to the airport

Posted Nov 27, 2017
Great place for the price Amazing staff!!!!!!⭐️⭐️⭐️⭐️⭐️ Beach access was a plus
Comment from Hotel Management
Dec 4, 2017 by Sonesta Cartagena., Hotel Management
Dear Gabriel. Have a warm greeting on behalf of all the staff of Sonesta Hotel Cartagena. Thank you very much for your comments, that shows that we work to exceed your expectations. We hope to have your presence in our hotel and our city again. Kind Regards, Jorge Michaels General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Posted Nov 25, 2017
I.t was a pretty good experience i have nothing negative to say about the hotel
Comment from Hotel Management
Nov 27, 2017 by Sonesta Cartagena., Hotel Management
Dear Lina. Have a warm greeting on behalf of all the staff of Sonesta Hotel Cartagena. It is very gratifying to receive comments and qualifications like those that you give us about our facilities and staff, is a proof that we are working in favor of our guests to exceed their expectations. We hope to have your presence in our hotel and our city again. Thanks for your preference! Kind Regards, Jorge Michaels General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Kiela at front desk exceptional

Posted Oct 28, 2017
Great girl at front desk, English, very knowledgeable and helpful. Call Dale was OK, clean,. Also there is a little variety store just outside the entrance to the hotel where everything is a lot cheaper than inside the hotel. And the girls and they are very pretty also.
Comment from Hotel Management
Oct 29, 2017 by Sonesta Cartagena., Hotel Management
Dear. Alan. Have a warm greeting on behalf of all the staff of Sonesta Hotel Cartagena. It is very gratifying to receive comments and qualifications like those that you give us about our facilities and staff, is a proof that we are working in favor of our guests to exceed their expectations. Keyla will know about your comment. We hope to have your presence in our hotel and our city again. Thanks for your preference! Kind Regards, Jorge Michaels General Manager.
5 out of 5
by diego

Posted Oct 18, 2017 on Hotels
Comment from Hotel Management
Oct 29, 2017 by Alvaro, Hotel Management
Apreciado Señor. Diego. Reciba un cordial saludo en nombre de todo el personal de Sonesta Hotel Cartagena. Muchas gracias por habernos escogido. Esperamos contar nuevamente con su presencia en nuestro hotel y nuestra ciudad. Gracias por su preferencia! Le saluda cordialmente, Jorge Michaels Gerente General.
5 out of 5
by diego

Posted Oct 15, 2017 on Hotels
Comment from Hotel Management
Oct 29, 2017 by Alvaro, Hotel Management
Apreciado Señor. Diego. Reciba un cordial saludo en nombre de todo el personal de Sonesta Hotel Cartagena. Muchas gracias por habernos escogido. Esperamos contar nuevamente con su presencia en nuestro hotel y nuestra ciudad. Gracias por su preferencia! Le saluda cordialmente, Jorge Michaels Gerente General.
3 out of 5
by Juan Carlos

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Alvaro, Hotel Management
Estimado Huésped. Muy agradecidos por que usted nos escogió como su Hotel en la ciudad de Cartagena. Esperamos verle pronto. Le saluda muy cordialmente, Jorge Michaels Gerente General.
4 out of 5
by Maria Laura

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Alvaro, Hotel Management
Estimado Huésped. Muy agradecidos por que usted nos escogió como su Hotel en la ciudad de Cartagena. Esperamos verle pronto. Le saluda muy cordialmente, Jorge Michaels Gerente General.
2 out of 5
by JOEL

Not Recommended

Posted Sep 13, 2017 on Hotels
Not happy with this hotel, AC not working, Not Happy with the service and the restauran food not good. Lots of construction in front and next to the hotel, Construction Noises all day.
Comment from Hotel Management
Oct 12, 2017 by Alvaro, Hotel Management
Dear Joel. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are very sorry for the inconveniences presented during your stay. we know that there are many issues that affect us such as the issue of construction. unfortunately this affects us a lot in this moment but in the future we will be in a completely different and satisfactory way. Thanks for your preference. Kind Regards, Jorge Michaels General Manager.