Breakfast, lunch, dinner served; Regional cuisine, garden views
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Reviews of Hotel Muisca

3.5 out of 5
Hotel Muisca
Calle 10 # 0 - 47 Bogotá, Centro Histórico La Candelaria, Bogotá

Reviews

8.4

Very Good

Rating 10 - Excellent. 112 out of 242 reviews" "
Rating 8 - Good. 79 out of 242 reviews" "
Rating 6 - Okay. 34 out of 242 reviews" "
Rating 4 - Poor. 10 out of 242 reviews" "
Rating 2 - Terrible. 7 out of 242 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kate

Disliked: Staff & service
I was really excited about my stay here but I was so disappointed! I arrived in Bogota from the US. I was greeted by an older gentleman who acted like I was an inconvenience to him from the very beginning. I speak little Spanish so I just assumed that maybe this was a language barrier, but it was not. I had a friend stop by the hotel with me in the evening to enjoy a beer on the hotel’s roof top (as the gentleman told me I could do). He then proceeds to tell me that I’m not allowed to bring in outside alcohol to the roof deck, only my room. He said that the hotel has a bar and this is a rule. Okay…. I was not aware of there being a bar in the hotel nor that this was a rule. I assumed it was just a cultural difference and said “okay, no problem, we’ll just sit my room.” Then he insisted that my friend could not enter my room because he was not my husband. What?! Sir, this is 2024. Also, is this not a hotel that I paid for? He literally made us leave the deck. He made me feel so uncomfortable that I just went to bed very early. I would have happily spent money at the hotel at the bar if it was allowed. At this point it was nighttime and I was too nervous to go out by myself alone as it is not very safe. So I felt totally trapped. The shower was filthy. Hair was on the walls and on the drain. The bed was horrible!!! I should have just slept on the floor. The breakfast was nice. The hotel was pretty. But I would not stay here again. This gentleman absolutely ruined my stay.
Stayed 1 night in Apr 2024

8/10 Good

Jamil, Coquitlam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very colonial era hotel, beautiful decor and ambience. The location is not bad, night time is a bit scary to go out. The room we had was nice, it was on the first floor. We really enjoyed the garden terrace and the rooftop terrace with a nice view. Breakfast was included and made fresh for you. It would have been nice if all the staff were bilingual in speaking English. Despite the language barrier all the staff were very accommodating, pleasant and friendly. We want to give a shout out to Carlos, Sharon, Claudia and the wonderful cook Angela for a wonderful stay. The taxi driver requested by the hotel did scam us on our way back to the airport, he charged us way to much compared to what the hotel told us.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew Scott

Traveled with family
Liked: Cleanliness, staff & service
The hotel is super cute the rooms and vibes are really unique. Staff was fantastic and the patio upstairs was an added bonus.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Esteban

Stayed 1 night in Jan 2024

8/10 Good

Naryis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is very clean and well-taken care of. The staff was helpful and accomodating. Sound does travel fairly easily in the hotel so just beware of you have an early flight that you would like to get a good night sleep for. Would stay there again
Stayed 2 nights in Dec 2023

10/10 Excellent

Rafael

Liked: Property conditions & facilities
Awesome
Great experience, beautiful, location is minutes walk to government buildings and museums.
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel, with its colonial decoration, cozy, clean, the employees were very attentive to the guests and super friendly, delicious breakfast and the alternatives to order food at night were delicious.
Stayed 4 nights in Sep 2023

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Charming design and great rooftop lounge!
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolina

Traveled with family
Hotel Muisca was everything we expected. A lovely Colonial-era hotel where we were made to feel at home. The staff was always very helpful. Overall a lovely stay and would recommend it to anybody wishing to stay in the area of La Candelaria in Bogota.
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy hotel, staff very friendly, the view in the roof is beautiful.
Stayed 3 nights in Jun 2023

6/10 Okay

Yassir, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you want to visit the city center. Checkin is slow, always bring your passport. Room was cozy.
Stayed 1 night in Jun 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very attentive to our every need and was always very polite. We were greeted each time we came back and wished a good day each time we left. The food was always cooked well and the hotel itself was kept clean. The bathrooms are top notch and the wifi is fast. The actual hotel itself is a beautiful old building and is situated excellently to go out sightseeing in the Candelaria. The only issue would be the neighborhood area which is full of trash and grafiti from recent protests, but that is a problem for the local government to solve, not the hotel. Couldn't recomend this hotel enough.
Stayed 2 nights in Jun 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun and friendly place to stay
Carlos was a great help. Very friendly staff and a delicious breakfast!
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning architectural gem in heart of Candelaria
This hotel is a beautiful representation of Spanish-influenced architecture mixed with Muisca culture. Staff were incredibly helpful, breakfast was delicious and location was ideal for exploring the Candelaria neighborhood,
Stayed 1 night in Mar 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant. A historic building located about a 10 minute walk from the historic centre of Bogota
Stayed 2 nights in Feb 2023

8/10 Good

Jürgen

Stayed 7 nights in Jan 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful historical area. The property has an incredible amount of charm.

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service
Bad hotel.......don't stay here!
I would strongly encourage not staying at this establishment. I have traveled to many countries and all across the US and have never been treated so badly as at this hotel. The decor is charming but the rooms are not as nice as they seem in the photos. But, most importantly, the man in charge made an accusation on the morning after our first night that we had stained the sheets in one of our rooms blue.....the whole sheet! When we pointed out that it is impossible to stain an entire sheet blue, he was rude but backed off. We had rented two rooms. The guests in the second room left later that morning, but again he brought out the sheets to try and get them to pay for the staining. The owner then told our friend that he really didn't like people like us staying at his hotel, which he certainly doesn't need to worry about. It's unfortunate because the hotel it self is not something I would be terribly negative about. It is quirky, but charming, and clean and convenient. Just badly staffed, which obviously comes from the top.
Stayed 2 nights in Oct 2022
Response from Camilo Garzon on Oct 22, 2022
Dear Guest,Our staff were asked for a laudry to clean your clothes with the same stain that the sheets had. On the other hand, our staff were treated with very disrespectful words and treatment that we do not tolerate.We apologize for the inconvenience but we strongly support our staff and wish to state that in no way we will approve of demeaning and disrespectful treatment to our work team.

8/10 Good

MD ALTAF UR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Great location, friendly staff, solid breakfast, thematic decor, super comfortable bed. Cons: Rooms are not spacious, cramped with a lot of stuff, and not easy to move around inside the room. Room #11 had only one window that faced the internal corridor. So it had to be shut all the time.
Stayed 2 nights in Sep 2022

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was our first experience of both Colombia and South America. Now that our trip is over and I look back, I'm struck that we couldn't have had a more representative entrée into the spirit of this continent - warm and hospitable, even at our 2:30am check in. Our room was small but comfortable and clean. The breakfast was fantastic and the staff were extremely amiable and helpful. Overall, we were only there two nights, but it was a great spot to launch out and explore La Candelaria from.
Stayed 2 nights in Jul 2022
Response from Camilo on Jul 26, 2022
We are grateful with your comments. Hope to have you back with us :)

10/10 Excellent

Cesar, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff
Stayed 3 nights in Jul 2022
Response from Camilo on Jul 26, 2022
We are grateful with your comments. Hope to have you back with us :)

10/10 Excellent

krista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son LOVED the rooftop breakfast every morning. The staff were so helpful and friendly. We would definitely stay here again. The only downside was that there is no parking. But really, why rent a car in Bogota??
Stayed 4 nights in May 2022
Response from Camilo on Jul 26, 2022
We are grateful with your comments. Hope to have you back with us :)

10/10 Excellent

Andres

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property...Very Charming....Excellent service.
Stayed 1 night in Apr 2022

6/10 Okay

Hailey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel cleanliness and amenities were what you would expect for this price. However, the woman with glasses working the front desk is one of the most unpleasant humans I have encountered. She would pretend to not understand what you were saying (both English or Spanish) so as to not have to take the time to answer your question. I don’t think she smiled once throughout our stay. Decent location and hotel for a good price, but will not be returning due to the ornery staff.
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small family-operated hotel of charm and character with a Muisca-theme, with interesting pictures and exhibits like a small gallery or museum. Staff are friendly and helpful (one cold night, they brought us extra blankets and hot-water bottles!). Good 24-hour front door security. We felt safe here. It's an older building, and the plumbing and shower functioned, though not the most powerful. Overall, we were happy to stay here!
Stayed 6 nights in Nov 2021
Response from Camilo Garzón on Nov 30, 2021
We appreciate your comments and we will do our best to solve this issues. Our doors are always open :)

10/10 Excellent

Dalmarie Anthoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was like a journey into a historical past, it was just an amazing experience. The staff was very kind and helpful. I would recommend this hotel to all my friends, and I would definitely stay there again.
Stayed 4 nights in Nov 2021
Response from Camilo Garzón on Nov 16, 2021
We are very grateful and hope to have you back soon

10/10 Excellent

Yasmin Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I absolutely loved Hotel Muisca! Specifically, thank you to Carlos who made our stay very comfortable and always went above and beyond to accommodate us! The hotel was beautiful and looked like a little hotel of its own surrounded by the magic of la Candelaria. Bogota is cold, but Carlos made sure that we had our heat and additional heat bottle. Our day staff were great too, they always called us to see if we needed anything before leaving. This was a perfect escape and we couldn't be more thankful for our treatment! Muchas gracias Carlos and staff!
Stayed 6 nights in Sep 2021
Response from Camilo on Sep 14, 2021
Gracias por habernos escogido. Fue un placer atenderlas y esperamos tenerlas de vuelta pronto :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for a big group.
Stayed 4 nights in Jul 2021
Response from Camilo on Aug 25, 2021
Thanks for your comment. Hope to see you back soon :)

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I we pile have liked getting larger towels and when I asked for an extra getting it instead of taking g the one I had away. The water pressure was a bit too weak. They can improve the room lighting
Stayed 2 nights in Feb 2020
Response from Camilo Garzon on Feb 5, 2020
Thank you so much, we will try to improve with your comments. Hope to have you back soon. Best regards.

2/10 Terrible

Lien bui

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SCAM!
DO NOT BOOK THIS HOTEL! Old hotel. I would consider this place as a hostel. I booked for 3 nights but we had to leave after 1 nite. The room was so cold and no heater in the low 30 degrees! The hotel told us they ran out of blankets. We were unable to sleep due to shivering and loud noises. We could hear every conversation next door and even below us clearly. Horrible experience!
Stayed 3 nights in Jan 2020
Response from Camilo Garzón on Jan 30, 2020
We deeply regret that you have had a bad experience with us. Unfortunately we had no extra blankets for full occupancy that night. However, we wish to clarify that the temperature recorded for that night was 10ºC / 50ºF. Additionally, all our rooms are equipped with comforters and extra blankets located in the wardrobe for use. We look forward to having you again at our hotel and we will do much more so you can change your experience with us, as we know that money compensation will not change your experience.

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from Camilo on Jan 31, 2020
Gracias por su evaluación.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked Hotel Muisca for four nights but changed hotels after two nights. Hotel Muisca is located in La Candelaria but I found the location to be a bit isolated and sketchy and too far from Plaza Bolívar and restaurants. It is also at the top of an extremely steep hill, making walking to and from the hotel onerous. The staff was perfectly friendly. The heater in my room was broken the first night and a portable heater was brought in for the second night. It gets chilly at night in Bogota. Just as a matter of personal preference, the hotel was not for me.
Stayed 4 nights in Dec 2019
Response from Camilo Garzón on Dec 20, 2019
Thank you for your sincere comment. Definitely there are aspects in all establishments that do not suit all audiences, however, we will try to improve what is in our hands.

10/10 Excellent

Sandy, Vancouver Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property, accommodating/helpful hosts, lots of cute little common areas to hang out and full of character! Good location. Would stay here again!
Stayed 2 nights in Oct 2019
Response from Camilo Garzón on Oct 28, 2019
We feel happy when our guests enjoy the experience with us :) Hope to see you back soon!!

10/10 Excellent

Melissa, Wilmington, NC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful hotel is located in a 200 year old home and the views from the roof will take your breath away. Rooms are clean and well-appointed with plenty of hot water. Staff are very helpful, and breakfast is made to your specifications every morning. It is at the top of a steep hill, so if you aren't used to walking (or the altitude) you will find yourself out of breath. However, it is a short walk downhill to most of La Candelaria. Thank you Carlos, Andy and the rest of the staff for making our first trip to Bogota the best!
Stayed 4 nights in Oct 2019
Response from Camilo on Oct 15, 2019
Thank you for have stayed with us and our doors will always been open :)

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is adorable! They have thought of everything and the staff is so helpful!
Stayed 1 night in Aug 2019
Response from Camilo Garzón on Sep 5, 2019
Gracias por sus comentarios y los esperamos de vuelta pronto :)

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. We would stay again.
The hotel is clean and comfortable. Free breakfast was good. The location is good and convenient to access Candelaria hot spots. It's up the hill a couple of blocks, which is fine for us, but may not be ideal if you have accessibility challenges.
Stayed 2 nights in Aug 2019
Response from Camilo on Aug 16, 2019
We feel pleased with your positive experience! Hope to come back soon. Regards

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019
Response from Camilo on Aug 1, 2019
Gracias

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and friendly helpful service. Beds were a little small.
Stayed 2 nights in Dec 2018

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star experience! Beautiful grounds, great
Wonderful! Very attentive to our needs. We stayed here for 1 week with another family. The staff took excellent care of us, and helped us in many ways. They helped make local calls, found us transportation, they would bring us hot waterbottles warmed up each night to sleep with, and they had several breakfast choices. Be sure to check out the 'social room' upstairs. They delievered us drinks up there while we all relaxed and listened to music. Be aware that Bogota is cool. The rooms have 'heat' but you will want warm pajamas and a jacket. Breakfast is served on the patio so it can be chilly. We did need to take medication for high Elevation while in Bogota. It is 8000 feet up. My 15 yr old daughter got naseau,headache, and was greatly helped by the medicine. The street this hotel is on is one of the best of La Candelaria but everything was under construction (June 2018) so we couldnt get great pictures of the colonial buildings. The area looks questionable but we were fine in the hotel. This hotel has info on all the indiginous peoples of Colombia (La Musica) and would be an anthropologists dream with the informative signs Excellent attention to detail and decorating. A 5 star experience
Stayed 8 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service
Atmospheric hotel, friendly welcome, good location
Despite our flight arriving very late we were welcomed wth friendly smiles. Breakfasts were great, hotel an interesting old building in a good location at the edge of La Candelaria.
Stayed 3 nights in Jan 2018

6/10 Okay

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed just one night. The place was central to museums and some other venues. Is not recommended to walk around the hotel at night. The neighborhood is kind of unsafe. The hotel staff was really kind.
Stayed 1 night in Nov 2017
Response from Hotel Muisca on Dec 1, 2017
Buen Día. Apreciamos mucho su estancia en nuestro establecimiento, gracias por elegirnos. Cordial Saludo.

4/10 Poor

Anne-Marie, kingston, Ontario, Canada

Liked: Staff & service
Disliked: Room comfort
Hotel is no more than a classy hostel.
We arrived around 2 pm but were unable to check out in early. As we hadn't eaten we asked for a restaurant close by. Carlos told it was not safe to walk outside the hotel, so called us a car that we were lpaying for by the hour. Carlos said to keep him on hire as the taxis weren't safe. When we returned we checked into our room. It was just like the pictures, but very dark and extremely damp. We were afraid to go back out so stayed in our room and had some cheese and crackers we picked up while out for lunch. Our room had 2 windows that looked out on a verandah overlooking a court, which let in a lot of dampness but no light. I was unable to breath around 5am due to the altitude and humidity coming from the court. My husband tried to take a shower but there was absolutely NO hot water, after several attempts, there still wasn't any at 11 when we checked out. We asked for a refund as the room was prepaid. He said we would have to contact Expedia first. As I was still very short of breath, we sent them an email and asked Carlos for a receipt showing that we had checked out. He said he could not give us one. The long and the short of it, when we tried to get our refund for 2 of the 4 days, they said they had no record of us checking out. We went to another hotel where I had no problem breathing.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quaint hotel with colonial charm. Wonderful, friendly staff. Nice breakfast in the courtyard,. Close to many sites.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is great with excellent views. The one issue is that its at the top of calle 10, which is a very steep street when coming home from town
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, all-around goodness
Great location in the historic district. The staff is so kind. The breakfast is amazing. The rooms are well appointed and super reasonable.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for tourists of Bogota
Perfectly located in the historic part of Bogota, very handy for all the museums and tourist hotspots. Breakfast everyday was perfect with very friendly staff. One slight issue with water supply on the first day but this was outside the control of the hotel and was handled well by the staff

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was difficult to find and a short walk uphill from the main candelaria area. There was a very quiet vibe (ie very few people staying there). The room was OK. Basic and there was no heating so we were quite cold at night. The staff were friendly and cooked pizza for us as we arrived late at night.

8/10 Good

Claire, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel in la Candelaria
The street is very busy until about two blocks before the hotel then it becomes isolated. However, we saw nothing to suggest it became unsafe. Staff was friendly and helpful. The location is easy embalming distance to all places in la Candelaria. The hotel is very quaint, all areas are small but it is very quiet. Our room was quite chilly and damp though. Extra blankets are provided and a portable heater was given to us when asked about the room's radiator not working.