Ratings based on 411 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Great hotel at great location

Posted Sep 11, 2017
Huge rooms in great shape, very attentive staff and delicious breakfast. Lobby looks very modern and and luxurious. Could improve pillows a bit but other than that great stay. See you guys again in a couple of months.
Comment from Hotel Management
Sep 18, 2017 by Karla Clavijo, Hotel Management
Dear Guest, Thank you for sharing your experience as a guest, it is a pleasure knowing that we have met our objective and were able to provide memorable moments. We hope to see you soon here in your Dann Carlton Quito Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Barranquilla

For Business and pleasure

Posted Aug 30, 2017
I have visited Quito for business a couple of times this year, but this time I wanted to make a change, and this Hotel sure has a lot to offer.. First it is walk distance from a lot of restaurants, and Quiocentro shopping mall. It has a European Cafe Restaurant , a Tea House, a London Bar, a very good restaurant (Opera) and the staff is very courteous. I will repeat my stays in this hotel
Comment from Hotel Management
Sep 18, 2017 by Karla Clavijo, Hotel Management
We thank you for your important comments, we are glad to know that you enjoyed the service that our work team was able to offer and that you felt the warmth that we place in each and every of our tasks, thank you for the recognition, your comments have been shared with the work team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jupiter, Florida

A Good Choice

Posted Aug 23, 2017
Pros: Fitness center
Cons: We purchased the buffet breakfast ONCE, but were disappointed. Noisy dining room and the food was not particularly good.No coffee maker in the room!
Location: Near La Carolina Park and QuiCentro Mall
We moved over to the Dann Carlton from the Hilton Colon as it is in what we were told is a much nicer area. And, yes, this area is quite nice with good proximity to La Carolina park. The lobby and reception area are very nice, the room is quite nice, although far from elegant. Without a doubt the fitness center is, indeed, wonderful! And, while the coffee shop, tea shop and bar are really quite nice, their adherence to cliched British themes, come off as pretentious. We liked that the hotel is in comfortable walking distance of the QuiCentro mall! Those in need of a nice, comfortable hotel should find the Dann Carlton a satisfying experience.
Comment from Hotel Management
Aug 24, 2017 by alejandra, Hotel Management
Dear guest It is pleasure for us to know that we fulfilled the expectations in your reservation. I hope you come back again and can continue to appreciate the improvements we make for all of you.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA PAZ

Good location and services

Posted Aug 23, 2017
Pros: Food, staff, building style, spa, location, very confortable bed, quiet room
Cons: nothing
Location: there you have a nice mall, travel agencies, pharmacy, and the most important to me parque carolina, it is a beautiful park to practice jogging
I did like all my experience in this hotel. Food in all their restaurants were fantastic, very spacious rooms, confortable bed, excelent spa and the staff are very friendly and supportive. I went because of business and I can confirm again that this is my best option in Quito
Comment from Hotel Management
Aug 24, 2017 by alejandra, Hotel Management
Dear guest It is a pleasure for us to know that we have met your expectation, I hope you will soon return to your hotel Dann Carlton Quito.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

Nice hotel

Posted Aug 16, 2017
Only issue was getting the house staff to refill tissue box. After a couple days of not refilling, finally left it in the sink. Hotel was very nice but not many restaurants close by.
Comment from Hotel Management
Aug 22, 2017 by alejandra, Hotel Management
Dear guest I am very sorry the inconvenience will take corrective actions so this does not happen again. I hope you will return soon to your Hotel Dann Carlton Quito.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Watch out for the Taxi Drivers

Posted Jul 6, 2017
The hotel was beautiful, the staff was helpful, the rooms were clean and within walking distance of eating and a park. We went to dinner and was told by the staff the taxi would be $3 the taxi driver then said it was $5 he drove us to the restaurant the staff recommended and it was closed. We told the taxi driver we would like to be closer to the hotel in a more populated neighborhood and he took us to another restaurant which I think was the most expensive restaurant in Quito :) when he dropped us off he then told us it would be $8 an average taxi ride should be $3 here. Nothing like taking advantage of a out of town traveler. I think this is what upsets me most is when people are not honest with you,
Comment from Hotel Management
Jul 10, 2017 by Alejandra, Hotel Management
Dear Mr. Stott Thank you very much for your time and to express your experience with us. I am going to take the necessary measures so that this does not happen again I ask a thousand apologies for the discomfort caused by the gentlemen taxi drivers. I hope this does not prevent you from returning soon to your hotel Dann carlton Quito
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, but confusion at check out

Posted May 22, 2017
Great hotel, but not a good check out experience. I had prepaid my hotel room on expedia, but when it was time to leave, they were going to bill me for the room again. When I explained I'd prepaid, they took a quick look in their system and saw that I had definitely prepaid. Seems like a very easy mistake to avoid and it was awkward and unpleasant to ask them to double check something that should be automatic on their end.
Comment from Hotel Management
May 24, 2017 by alejandra, Hotel Management
Dear Guest it's a plasure tha your stay is was great, i hope you come will back soom. As far as their departure are hotel standards always see the system and verify that everything is in order, not to cause any inconvenience. Cordially Alejandra Bigott Guest service Manager & Calidad
4 out of 5
by Marcela

Rooms need a face lift.

Posted May 10, 2017 on Hotels
It is my third stay at the Dann Carlton. Previously I had stayed in a different section of the hotel. On this occassion I was placed in what seemed an older area, rooms are very old fashioned, carpets are dusty and the bathroom was never 100% clean. In my opinion it is a beautiful hotel in the public areas, lots of restaurants and a beautiful lobby, but the rooms defenitely need a face lift.
Comment from Hotel Management
May 12, 2017
Dear Mr. Raisman First of all I apologize for the incommunication caused. We are in remodeling project of the rooms, I hope this does not prevent you from returning to your hotel dann carlton quito. Sincerely sorry for the discomfort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Nice place

Posted Apr 23, 2017
Very nice Hotel veey cozy great food good locations friendly staff, surely will return. Do recommeded.
Comment from Hotel Management
Apr 25, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Quite comfortable and plenty of facilities

Posted Apr 17, 2017
Pros: Room amplitude, different food and drinking facilities in hotel.
Lot of space, fruits in room. Impecable and very comfortable both for long and short stays.
Comment from Hotel Management
Apr 18, 2017 by alejandra, Hotel Management
Thanks for staying with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments